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3 results for Help Desk Tier 1 in Lehi, UT
- Draper, UT
- onsite
- Temporary / Contract
- 25 - 30 USD / Hourly
- <p>We are looking for a dependable Help Desk/Desktop Support Analyst to provide day-to-day technical support for employees in Draper, Utah, as well as distributed team members working remotely. This Contract position is ideal for someone who combines hands-on troubleshooting expertise with strong coordination skills and a proactive service mindset. The role will focus on maintaining end-user productivity, preparing and supporting workplace technology, and partnering with internal teams to improve the overall IT support experience.</p><p><br></p><p>Responsibilities:</p><p>• Manage employee account provisioning, updates, and offboarding activities across identity and access platforms such as Active Directory and Okta.</p><p>• Resolve service desk requests by diagnosing and addressing hardware, software, account access, and connectivity issues for onsite and remote users.</p><p>• Prepare, deploy, and refresh desktop and laptop systems for new team members and existing staff receiving equipment upgrades.</p><p>• Provide technical assistance for Windows-based environments, including workstation support and general troubleshooting for business applications.</p><p>• Maintain and support conference room and audiovisual technology to ensure meetings run smoothly and reliably.</p><p>• Work with cross-functional partners to deliver IT improvements, technology rollouts, and operational enhancements across the organization.</p><p>• Track, prioritize, and document support activity through ticketing tools to ensure timely communication and issue resolution.</p>
- 2026-09-17T00:00:00Z
- Sandy, UT
- onsite
- Permanent / Full Time
- 70000 - 80000 USD / Yearly
- <p>We are looking for a Tier 2 Onsite Technical Support Analyst to deliver responsive, high-quality technical support for users in Utah. This role focuses on resolving escalated desktop, network, server, and endpoint issues while providing onsite assistance and maintaining a strong customer service experience. The ideal candidate brings solid troubleshooting skills, works well independently, and partners effectively with service desk teams and client IT contacts to keep systems secure, stable, and efficient.</p><p><br></p><p>Responsibilities:</p><p>• Handle support requests escalated from Tier 1 analysts, investigate root causes, and drive issues through to resolution within expected service timelines.</p><p>• Provide onsite assistance to end users and client IT teams by diagnosing hardware, software, operating system, and connectivity problems across supported environments.</p><p>• Troubleshoot more advanced incidents affecting workstations, servers, virtual systems, and network services, including urgent response outside standard business hours when needed.</p><p>• Perform basic technology deployments, configuration updates, and support tasks within client environments while ensuring minimal disruption to operations.</p><p>• Maintain accurate ticket notes, service records, troubleshooting logs, and status updates to support visibility, reporting, and knowledge sharing.</p><p>• Create and deliver user guidance, technical documentation, and practical instruction to help employees use supported equipment and applications effectively.</p><p>• Collaborate with internal technical groups and business stakeholders to identify service improvements, recommend system changes, and support new technology solutions.</p><p>• Review system activity, server events, and security-related alerts to identify issues early, apply corrective actions, and support compliance with established security standards.</p><p>• Support the development of Tier 1 staff by offering guidance, sharing technical knowledge, and helping reinforce consistent service desk practices.</p><p>• Monitor open incidents and service requests to help ensure prompt follow-up, strong customer communication, and a positive support experience for clients</p>
- 2026-09-18T00:00:00Z
- Lindon, UT
- remote
- Temporary / Contract
- 19 - 24 USD / Hourly
- <p>We are looking for a Technical Support Representative to join our team on a contract basis. In this role, you will assist users with setting up multi-factor authentication (MFA), resolve routine technical issues in a Windows environment, and provide clear support for business software setup and usage. This opportunity is well suited for someone with strong written and verbal communication skills and a customer-focused approach to service desk support.</p><p><br></p><p>Responsibilities:</p><p>• Assist platform users with questions and issues related to multi-factor authentication deployment and account access</p><p>• Respond to service desk requests, document issues accurately, and provide updates through ticketing systems</p><p>• Communicate technical instructions in a clear, detail-focused manner through written and digital channels</p><p>• Escalate unresolved issues when necessary while ensuring proper follow-up and resolution tracking</p>
- 2026-09-17T00:00:00Z