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4 results for Erp Systems Analyst in Lehi, UT

Systems Engineer

Sandy, UT
onsite
Temporary / Contract
40 - 50 USD / Hourly
Our Utah-based client is looking for an experienced Systems Engineer to support and enhance core enterprise infrastructure in Utah. This long-term contract position is ideal for a detail-oriented candidate who brings strong knowledge of Incident Management and Change Management best practices, Windows-based environments, directory services, messaging platforms, and operational support practices. The role focuses on maintaining stable systems, resolving complex technical issues, and partnering with internal teams and external providers to improve service reliability and security. Main Responsibilities: <ul><li>Work on incident management and problem management issues by driving calls with other parts of the business, escalated tickets, and day-to-day incident management tasks. Help quarterback when major incidents happen</li><li>Perform Major Incident Management (MIM) Artifacts, Evidence, and Root Cause Analysis (RCA) collection in SharePoint</li><li>Change Management, conduct CAB meetings, manage change lifecycle</li><li>Incident Response Management for an International Enterprise</li><li>Work on ITSM Problem Management system using ServiceDesk Plus</li><li>Orchestrate P1/P2 and Major Incident Management Teams meetings</li><li>Create MIM Process Documentation and Contacts in Teams</li><li>Promote ITIL Process for current and future projects</li><li>Conduct weekly Change Review Board meetings</li></ul> This person will also: • Administer and maintain enterprise infrastructure services, including Active Directory, Azure Active Directory, Microsoft Windows Server, and Microsoft Exchange environments.• Investigate and resolve system incidents efficiently, restoring service while minimizing operational disruption across the organization.• Monitor platform health, identify recurring technical issues, and drive problem management efforts to reduce repeat incidents.• Support security incident response activities by analyzing infrastructure-related events and helping implement corrective actions.• Collaborate with internal stakeholders to understand service needs, provide technical guidance, and maintain strong working relationships.• Coordinate with third-party vendors to address escalated issues, manage service quality, and support infrastructure-related deliverables.• Apply ITIL-based support practices for incident, problem, and service management to ensure consistent operational performance.• Contribute to system improvement initiatives, documentation updates, and ongoing optimization of infrastructure services.• Assist with infrastructure changes and environment updates while ensuring stability, compliance, and minimal impact to users.
2026-05-12T00:00:00Z

Help Desk/Desktop Support Analyst

Salt Lake City, UT
onsite
Temporary to Hire
35 - 45 USD / Hourly
Our Utah-based client is looking for a Tier 2 Support/Jr. Sys Admin to join their team in a contract-to-permanent role. This position is ideal for a detail-oriented technology specialist who enjoys resolving user issues, supporting desktop environments, and delivering dependable day-to-day technical assistance. The role focuses on maintaining smooth operations across Microsoft Windows systems while providing responsive support through service desk processes. The ideal candidate will have a strong understanding of Cyber Security best-practices and hands-on support. Responsibilities:<ul><li>General IT support + help desk foundation</li><li>Networking fundamentals</li><li>Cybersecurity concepts / best practices</li><li>Experience in mixed environments: ~90% Mac running Windows</li><li>Microsoft ecosystem + Google Workspace</li></ul>Familiarity with: <ul><li>MDM tools</li><li>Ticketing systems (Zendesk preferred)</li><li>VoIP / phone systems (Zoom Phone)</li><li>Mobile device + telecom support</li></ul>• Provide front-line technical support for desktop, laptop, and Windows-based user issues, ensuring timely and effective resolution.• Troubleshoot hardware, software, login, and access-related problems by identifying root causes and applying practical fixes.• Manage user accounts, permissions, and access requests within Active Directory in accordance with established procedures.• Respond to and document service desk tickets, keeping records accurate and users informed throughout the support process.• Install, configure, and maintain Microsoft Windows 10 environments to support reliable end-user performance.• Escalate more complex technical concerns when needed and work with other support resources to drive issue resolution.• Assist with workstation setup, system updates, and routine maintenance activities to minimize disruption for staff.
2026-05-11T00:00:00Z

Help Desk/Desktop Support Analyst

Salt Lake City, UT
onsite
Permanent / Full Time
50000 - 52000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance to employees in Salt Lake City, Utah. This position focuses on resolving day-to-day desktop, software, printer, and connectivity issues while ensuring staff can work efficiently with minimal interruption. The ideal candidate combines hands-on troubleshooting ability with clear communication, strong customer support instincts, and a practical approach to documenting solutions and maintaining reliable systems. Responsibilities: • Provide direct technical support to internal users by diagnosing and resolving issues involving desktops, virtual machines, printers, and network connectivity. • Set up, configure, and maintain Windows-based workstations and required business software to support daily operations. • Prepare new and replacement computers through imaging, deployment, and installation processes to ensure users are ready to work quickly. • Investigate and remediate security threats such as viruses and malware while following established support and protection practices. • Create, revise, and maintain support documentation so procedures remain accurate, accessible, and current. • Manage service requests and incidents efficiently, using ticketing workflows to track progress and deliver timely updates to users. • Participate in after-hours support coverage, including on-call schedules, weekend support, and holiday assistance based on operational needs. • Travel occasionally to provide hands-on technical assistance, equipment support, or issue resolution at other locations. • Support account-related tasks in Active Directory, including user onboarding and access-related assistance as needed.
2026-05-01T00:00:00Z

Product Business Analyst

American Fork, UT
remote
Permanent / Full Time
90000 - 115000 USD / Yearly
We are transforming digital healthcare experiences—from enterprise SaaS platforms to patient‑facing social media engagement. To support our growth, we are hiring two Product Business Analysts, each focused on a unique product area:<ol><li>Healthcare SaaS Product Business Analyst</li><li>Healthcare Social Media / Instagram Product Business Analyst</li></ol>If you're data-driven, passionate about solving problems, and thrive at the intersection of technology, healthcare, and user experience, we’d love to meet you. Role 1: Product Business Analyst — Healthcare SaaSAs the Product Business Analyst supporting our Healthcare SaaS platform, you’ll partner closely with engineering, implementation, customer success, and clinical teams to build and enhance core product features. You’ll analyze product performance using KPIs, translate business needs into actionable requirements, and support delivery in an Agile/Scrum environment.Ideal for someone who has:<ul><li>Experience with B2B HealthTech, EMR, Medicare, or workflow automation</li><li>Strong analytical skills and familiarity with data-driven decision-making</li><li>Comfort translating complex technical concepts for non-technical end users</li></ul> Role 2: Product Business Analyst — Healthcare Social Media / InstagramThis analyst will support our consumer-facing healthcare engagement products. You’ll help shape digital content features, improve user engagement funnels, and work with marketing and creative teams to optimize Instagram-driven experiences.Ideal for someone who has:<ul><li>Experience working with social media insights, KPIs, and content performance analytics</li><li>Understanding of patient engagement, health education content, or regulated digital communication</li><li>A strong sense for data-driven design, UX experimentation, and engagement optimization</li></ul> What You’ll Do (Both Roles)<ul><li>Translate business needs and customer insights into user stories, workflows, and acceptance criteria</li><li>Use KPIs and data-driven design principles to inform product decisions</li><li>Collaborate with engineering, design, marketing, and operations in an Agile/Scrum environment</li><li>Communicate technical requirements in a way that resonates with non-technical stakeholders</li><li>Analyze product usage data and recommend enhancements based on trends and measurable outcomes</li><li>Maintain an organized and prioritized product backlog</li><li>Support roadmap planning, release readiness, and continuous improvement initiatives</li></ul>
2026-05-01T00:00:00Z