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6 results for Business Systems Analyst in Lehi, UT

Product Business Analyst

American Fork, UT
remote
Permanent / Full Time
90000 - 115000 USD / Yearly
We are transforming digital healthcare experiences—from enterprise SaaS platforms to patient‑facing social media engagement. To support our growth, we are hiring two Product Business Analysts, each focused on a unique product area:<ol><li>Healthcare SaaS Product Business Analyst</li><li>Healthcare Social Media / Instagram Product Business Analyst</li></ol>If you're data-driven, passionate about solving problems, and thrive at the intersection of technology, healthcare, and user experience, we’d love to meet you. Role 1: Product Business Analyst — Healthcare SaaSAs the Product Business Analyst supporting our Healthcare SaaS platform, you’ll partner closely with engineering, implementation, customer success, and clinical teams to build and enhance core product features. You’ll analyze product performance using KPIs, translate business needs into actionable requirements, and support delivery in an Agile/Scrum environment.Ideal for someone who has:<ul><li>Experience with B2B HealthTech, EMR, Medicare, or workflow automation</li><li>Strong analytical skills and familiarity with data-driven decision-making</li><li>Comfort translating complex technical concepts for non-technical end users</li></ul> Role 2: Product Business Analyst — Healthcare Social Media / InstagramThis analyst will support our consumer-facing healthcare engagement products. You’ll help shape digital content features, improve user engagement funnels, and work with marketing and creative teams to optimize Instagram-driven experiences.Ideal for someone who has:<ul><li>Experience working with social media insights, KPIs, and content performance analytics</li><li>Understanding of patient engagement, health education content, or regulated digital communication</li><li>A strong sense for data-driven design, UX experimentation, and engagement optimization</li></ul> What You’ll Do (Both Roles)<ul><li>Translate business needs and customer insights into user stories, workflows, and acceptance criteria</li><li>Use KPIs and data-driven design principles to inform product decisions</li><li>Collaborate with engineering, design, marketing, and operations in an Agile/Scrum environment</li><li>Communicate technical requirements in a way that resonates with non-technical stakeholders</li><li>Analyze product usage data and recommend enhancements based on trends and measurable outcomes</li><li>Maintain an organized and prioritized product backlog</li><li>Support roadmap planning, release readiness, and continuous improvement initiatives</li></ul>
2026-05-01T00:00:00Z

Business Value Modeling Consultant

Salt Lake City, UT
remote
Temporary / Contract
80 - 95 USD / Hourly
Robert Half Management Resources is looking for a Business Value Modeling Consultant to support one of our clients on an interim basis. In this role, you will translate product, market, and financial inputs into decision-ready valuation models that help leadership assess the commercial potential of pipeline assets and emerging concepts. You will work across product development, strategy, market intelligence, and finance to build clear, data-driven analyses that guide investment planning. Responsibilities:• Build dynamic financial models that evaluate the long-term value and commercial potential of life sciences products and early-stage concepts.• Assess market opportunities by estimating addressable demand, reachable segments, and realistic capture potential across therapeutic areas or product categories.• Create revenue forecasts using key assumptions such as patient population trends, pricing strategy, adoption patterns, and competitive activity.• Partner with cross-functional stakeholders to estimate development, clinical, manufacturing, and launch-related costs for product initiatives.• Prepare valuation analyses such as net present value, internal rate of return, and related return metrics to support investment decisions.• Develop scenario and sensitivity models to show how timeline shifts, market changes, or clinical outcomes may affect financial performance.• Gather, validate, and synthesize inputs from technical, commercial, and finance teams to maintain model accuracy and transparency.• Present findings and recommendations in a clear format that enables senior leaders to compare opportunities and risks effectively.
2026-05-13T00:00:00Z

Billing Analyst

South Jordan, UT
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a detail-oriented Billing Analyst to support invoicing and accounts receivable activities for a Contract position based in South Jordan, Utah. This opportunity is ideal for someone who can manage billing operations with accuracy, respond effectively to customer-related inquiries, and work comfortably across systems used for financial processing. The role requires strong adaptability, sound judgment, and the ability to maintain organized records in a fast-paced wholesale distribution environment. Responsibilities: • Prepare, review, and process invoices while ensuring billing information is complete, accurate, and submitted on time. • Monitor accounts receivable activity, investigate outstanding balances, and follow up to support timely payment collection. • Use Aderant and Costpoint to maintain billing records, validate transaction details, and update account information as needed. • Assist with export-related customer service matters by addressing billing questions, resolving discrepancies, and coordinating with internal partners. • Reconcile account activity and research variances to ensure charges, credits, and payments are properly reflected. • Support billing operations tied to system-related processes when needed, including tasks connected to data handling or workflow adjustments. • Partner with finance and operational teams to improve billing accuracy and help maintain consistent documentation standards.
2026-05-11T00:00:00Z

Help Desk/Desktop Support Analyst

Salt Lake City, UT
onsite
Temporary to Hire
35 - 45 USD / Hourly
Our Utah-based client is looking for a Tier 2 Support/Jr. Sys Admin to join their team in a contract-to-permanent role. This position is ideal for a detail-oriented technology specialist who enjoys resolving user issues, supporting desktop environments, and delivering dependable day-to-day technical assistance. The role focuses on maintaining smooth operations across Microsoft Windows systems while providing responsive support through service desk processes. The ideal candidate will have a strong understanding of Cyber Security best-practices and hands-on support. Responsibilities:<ul><li>General IT support + help desk foundation</li><li>Networking fundamentals</li><li>Cybersecurity concepts / best practices</li><li>Experience in mixed environments: ~90% Mac running Windows</li><li>Microsoft ecosystem + Google Workspace</li></ul>Familiarity with: <ul><li>MDM tools</li><li>Ticketing systems (Zendesk preferred)</li><li>VoIP / phone systems (Zoom Phone)</li><li>Mobile device + telecom support</li></ul>• Provide front-line technical support for desktop, laptop, and Windows-based user issues, ensuring timely and effective resolution.• Troubleshoot hardware, software, login, and access-related problems by identifying root causes and applying practical fixes.• Manage user accounts, permissions, and access requests within Active Directory in accordance with established procedures.• Respond to and document service desk tickets, keeping records accurate and users informed throughout the support process.• Install, configure, and maintain Microsoft Windows 10 environments to support reliable end-user performance.• Escalate more complex technical concerns when needed and work with other support resources to drive issue resolution.• Assist with workstation setup, system updates, and routine maintenance activities to minimize disruption for staff.
2026-05-15T00:00:00Z

Help Desk/Desktop Support Analyst

Salt Lake City, UT
onsite
Permanent / Full Time
50000 - 52000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance to employees in Salt Lake City, Utah. This position focuses on resolving day-to-day desktop, software, printer, and connectivity issues while ensuring staff can work efficiently with minimal interruption. The ideal candidate combines hands-on troubleshooting ability with clear communication, strong customer support instincts, and a practical approach to documenting solutions and maintaining reliable systems. Responsibilities: • Provide direct technical support to internal users by diagnosing and resolving issues involving desktops, virtual machines, printers, and network connectivity. • Set up, configure, and maintain Windows-based workstations and required business software to support daily operations. • Prepare new and replacement computers through imaging, deployment, and installation processes to ensure users are ready to work quickly. • Investigate and remediate security threats such as viruses and malware while following established support and protection practices. • Create, revise, and maintain support documentation so procedures remain accurate, accessible, and current. • Manage service requests and incidents efficiently, using ticketing workflows to track progress and deliver timely updates to users. • Participate in after-hours support coverage, including on-call schedules, weekend support, and holiday assistance based on operational needs. • Travel occasionally to provide hands-on technical assistance, equipment support, or issue resolution at other locations. • Support account-related tasks in Active Directory, including user onboarding and access-related assistance as needed.
2026-05-01T00:00:00Z

Senior Help Desk/Desktop Support Analyst

Draper, UT
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Senior Help Desk/Desktop Support Analyst to provide dependable technical support and deliver a high-quality experience for employees across the organization. This role is based in Draper, Utah, and is suited to someone who enjoys diagnosing issues, guiding users through solutions, and keeping support requests moving efficiently. The ideal candidate brings strong desktop support knowledge, clear communication skills, and the ability to balance day-to-day service needs with ongoing improvements to support processes. Responsibilities: • Manage incoming incidents and service requests from initial intake through final resolution, ensuring each case is documented accurately and handled in a timely manner. • Assist employees with technical issues involving desktops, user accounts, access permissions, and core workplace systems while maintaining a thorough and attentive support experience. • Communicate status updates clearly to end users and set realistic expectations throughout the troubleshooting and resolution process. • Route complex problems to the appropriate technical teams when needed, while monitoring urgency, service targets, and business impact. • Provide hands-on support for Microsoft Windows environments, Active Directory administration, group policy tasks, and Citrix-based user access. • Create and maintain support documentation, knowledge resources, and process guides that help improve consistency and reduce repeat incidents. • Identify patterns in recurring technical problems and recommend practical steps to strengthen reliability and user productivity. • Contribute to infrastructure or support-related initiatives as needed, including assigned IT projects and operational improvements.
2026-05-14T00:00:00Z