<p>We are looking for a dedicated Customer Experience Specialist for a 9-month contract at a company in Overland Park, KS In this long-term contract role, you will play a vital part in delivering exceptional service and support to customers by addressing inquiries, resolving concerns, and ensuring satisfaction. This is an excellent opportunity to contribute to a team focused on enhancing customer relationships and achieving program success.</p><p><br></p><p>Responsibilities:</p><p>• Build and maintain strong relationships with customers and internal teams to enhance overall satisfaction and program usage.</p><p>• Manage customer inquiries, concerns, and requests, ensuring prompt and accurate resolution.</p><p>• Handle escalated issues by directing them to the appropriate team members or leadership when necessary.</p><p>• De-escalate challenging interactions while maintaining professionalism and delivering outstanding support.</p><p>• Document customer interactions, feedback, and complaints accurately in company systems.</p><p>• Meet or exceed departmental metrics, including service level agreements and performance standards.</p><p>• Actively participate in training sessions and contribute to team discussions to improve processes and documentation.</p><p>• Provide valuable insights during client reviews and collaborate on actionable plans to enhance program outcomes.</p><p>• Support new program implementations by offering feedback and assistance with processes and procedures.</p><p>• Complete administrative tasks such as account updates, billing preparation, and onboarding new users efficiently.</p>
