<p>Our client is seeking a Network Engineer to join their team. The Engineer will<strong> </strong>play a key role in designing, building, and supporting enterprise and high‑performance networking environments. This role works closely with customers, vendors, and internal engineering teams to define network architectures, deploy solutions, and troubleshoot complex networking issues—particularly in Ethernet and InfiniBand (NVIDIA/Mellanox<strong>)</strong> environments.</p><p><br></p><p>This position is ideal for a hands-on network engineer who enjoys problem-solving, working in cutting-edge infrastructure environments, and contributing to scalable, high-performance systems.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design, configure, and manage wired and high-performance networks, including Ethernet and InfiniBand</li><li>Partner with customers and vendors to define network topology and resolve network-related issues</li><li>Troubleshoot networking problems across servers, top-of-rack switches (TOR), DACs, and NICs</li><li>Analyze failures, identify root causes, and collaborate with R& D and engineering teams</li><li>Design and deploy LAN, WLAN, and WAN environments</li><li>Install, configure, and maintain network hardware and software (routers, switches, firewalls, servers)</li><li>Monitor network performance, availability, and security</li><li>Implement and test network security controls and access models</li><li>Maintain accurate technical documentation and network diagrams</li><li>Recommend improvements for performance, capacity, reliability, and scalability</li><li>Support and maintain all network operations and infrastructure</li><li>Perform additional related duties as needed</li></ul>
<p>We are seeking a detail‑oriented and solution‑driven <strong>NetSuite Support Specialist</strong> to serve as the primary point of contact for all NetSuite‑related inquiries, issues, and system needs. This role supports critical business operations including order processing, invoicing, returns, exchanges, and customer data management. The ideal candidate has hands‑on NetSuite experience, strong technical troubleshooting skills, and the ability to partner effectively across teams.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>NetSuite Administration & Support</strong></p><ul><li>Serve as the first point of contact for all NetSuite questions, technical issues, and troubleshooting needs.</li><li>Manage user roles, permissions, and system access while maintaining data accuracy and compliance.</li><li>Build and maintain saved searches, reports, and dashboards for leadership and customer service teams.</li><li>Support and refine workflows related to order processing, invoicing, returns, exchanges, and warranty requests.</li><li>Maintain accurate item records, pricing structures, and customer account information within NetSuite.</li><li>Collaborate with Oracle NetSuite Support and internal departments to identify, escalate, and resolve technical issues.</li><li>Provide training and guidance to team members on NetSuite best practices, new features, and process improvements.</li></ul><p><br></p>
<p>Our client is seeking an IT Support Technician to provide hands-on technical and administrative support for end-user systems and workplace technology. This role is responsible for supporting laptops, printers, network-connected devices, and core business applications while serving as a primary point of contact for first-level technical support.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day technical support for end users, including first-level troubleshooting of hardware, software, and connectivity issues</li><li>Configure, deploy, maintain, and repair laptops and peripheral devices</li><li>Perform workstation administration across Windows-based platforms</li><li>Create and manage user accounts in Active Directory and email systems</li><li>Install, configure, and maintain user workstations and business applications</li><li>Add systems to the network and domain; manage file and folder permissions</li><li>Install software updates, patches, and perform preventative maintenance</li><li>Support and troubleshoot network-connected devices including laser printers, Zebra printers, and barcode scanners</li><li>Assist with cabling and cabling projects as needed</li><li>Document technical processes, procedures, and issue resolutions</li><li>Partner with the Systems Administrator on troubleshooting network and server issues as needed</li></ul>
We are looking for a diligent and detail-oriented Test Center Administrator to join our team in Nashville, Tennessee. In this long-term contract position, you will play a key role in facilitating a secure and efficient testing environment for credentialing and certification exams. This role requires excellent organizational skills, a strong sense of responsibility, and the ability to interact professionally with test-takers.<br><br>Responsibilities:<br>• Welcome and assist test-takers at the greeter station, ensuring a smooth check-in process.<br>• Verify identification documents to confirm the eligibility of candidates.<br>• Conduct security checks to ensure test-takers do not bring unauthorized materials, such as calculators or notes, into the testing area.<br>• Monitor the testing room by performing periodic walkthroughs every 10-15 minutes to ensure compliance with testing protocols.<br>• Address any technical issues with web-based tests and provide basic troubleshooting support.<br>• Maintain accurate records of test-taker activities and incidents during the examination process.<br>• Perform light administrative tasks, such as organizing documents and managing schedules.<br>• Ensure the testing environment is quiet, clean, and conducive to focused performance.<br>• Uphold strict confidentiality and security standards to protect test content and candidate information.
<p>Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><strong>Task Execution and End-User Support</strong></p><ul><li>Respond to incidents and service requests via phone, email, chat, and self-service portals</li><li>Log, categorize, prioritize, and resolve tickets within the ITSM platform</li><li>Troubleshoot desktop, application, and connectivity issues</li><li>Communicate clearly with users and provide status updates</li></ul><p><strong>Endpoint & Desktop Support</strong></p><ul><li>Support Windows laptops, desktops, and AVD</li><li>Assist with device provisioning, refresh, and decommissioning</li><li>Troubleshoot hardware, software, and configuration issues</li><li>Support devices managed through centralized endpoint management platforms</li></ul><p><strong>Identity, Access & Administration</strong></p><ul><li>Perform Entra ID and Active Directory administration tasks</li><li>Support onboarding and offboarding processes</li><li>Manage group-based access and permissions</li><li>Troubleshoot authentication and access issues</li></ul><p><strong>Endpoint Management & Security Support</strong></p><ul><li>Support device compliance with security baselines</li><li>Assist with patching and endpoint protection troubleshooting</li><li>Identify and escalate potential security incidents</li></ul><p><strong>Documentation & Continuous Improvement</strong></p><ul><li>Document all support actions and resolutions</li><li>Maintain and contribute to knowledge base articles</li><li>Identify recurring issues and recommend improvements</li></ul><p><strong>Operating Standards & Expectations</strong></p><ul><li>Operate within an ITIL-aligned service management framework</li><li>Adhere to security, compliance, and data protection policies</li><li>Meet defined service performance and documentation standards</li></ul>
<p>We are looking for an experienced AI & Analytics Platform Manager to spearhead the integration of artificial intelligence and groundbreaking technologies. The AI & Analytics Platform Manager leads our client’s integration of artificial intelligence and emerging technologies to enhance efficiency, improve service delivery, and drive innovation. This role defines and carries out AI strategy, identifying opportunities for machine learning, natural language processing, and automation—especially in legal technology. Partnering with senior leadership and cross-functional teams, the Manager evaluates, implements, and optimizes AI-enabled solutions supporting operations and client outcomes. </p><p><br></p><p><strong>Strategic Planning and Execution</strong></p><ul><li>Develop and lead AI strategy aligned with business goals.</li><li>Identify opportunities to use AI and automation to improve workflows and client service.</li><li>Evaluate emerging technologies and plan for long-term growth.</li><li>Work with leadership to create governance for responsible AI use and data privacy.</li><li>Advance analytics and reporting initiatives for the organization.</li></ul><p><strong>Team Leadership and Development</strong></p><ul><li>Align AI initiatives with business needs and current systems.</li><li>Promote adoption of AI capabilities and professional development.</li><li>Support resource allocation for high-impact AI projects.</li></ul><p><strong>Operational Management</strong></p><ul><li>Oversee AI tools and platforms from development to deployment.</li><li>Manage vendor relationships and partnerships for scalable solutions.</li><li>Monitor system performance, resolve issues, and ensure compliance with company standards.</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Lead modernization of operations through AI and emerging tech.</li><li>Stay current on industry trends and regulatory developments.</li><li>Collect stakeholder feedback to refine AI solutions.</li><li>Foster a culture of innovation and iterative improvement.</li></ul>