We are looking for a skilled Help Desk/Desktop Support Analyst to join a dynamic healthcare team in Las Vegas, Nevada. In this role, you will provide hands-on technical support in a fast-paced environment, ensuring smooth operation of hardware, software, and clinical equipment. This is a long-term contract position that requires strong problem-solving abilities and excellent customer service skills.<br><br>Responsibilities:<br>• Deliver onsite technical support for end-users, including troubleshooting hardware, software, and connectivity issues.<br>• Assist with resolving issues related to desktops, laptops, printers, and specialized clinical equipment.<br>• Handle walk-in support requests efficiently, ensuring a high level of user satisfaction.<br>• Maintain accurate documentation of support tickets and resolutions.<br>• Provide setup and support for mobile devices as part of ongoing initiatives.<br>• Utilize expertise in Microsoft Windows and Office 365 environments to diagnose and resolve technical problems.<br>• Collaborate with team members to ensure seamless IT operations within the organization.<br>• Adapt to a high-volume support environment, prioritizing tasks effectively.<br>• Conduct routine maintenance and updates for end-user devices and clinical systems.<br>• Offer guidance and training to users on basic troubleshooting and system functionalities.
<p>Our client in the gaming industry is seeking a Financial Analyst on a contract basis. This role is critical to analyzing, reconciling, and reporting financial data sourced from multiple systems. The ideal Financial Analyst is exceptionally strong in Microsoft Excel, comfortable manipulating large datasets, and experienced in transforming raw system reports into meaningful financial analysis for management.</p><p>This is an onsite role located in Central Las Vegas. The ideal Financial Analyst will have strong Microsoft Excel skills (lookups, pivot tables, formulas, etc.) and 1-2 years of experience as an analyst. Prior gaming industry experience is preferred but not required.</p><p><br></p><p>Responsibilities for the Financial Analyst:</p><ul><li>Analyze and reconcile revenue-related accounts to ensure accuracy and compliance</li><li>Extract data from multiple systems & applications into Excel</li><li>Prepare, analyze, and annotate variance reports, highlighting key drivers and trends</li><li>Develop supporting financial forecasts and budgets in alignment with operating plans</li><li>Perform financial research to evaluate the accounting impact of alternative approaches</li><li>Create clear, well-organized financial models and reports to support decision-making</li><li>Present financial analysis and findings to management with clear explanations and recommendations</li><li>Partner with cross-functional teams to ensure data integrity and reporting consistency</li></ul>
<p><strong>ESSENTIAL JOB DUTIES </strong></p><p><strong><u>Helpdesk and Desktop Support </u></strong></p><p>• Resolve Tier 1 and Tier 2 support tickets, including hardware/software troubleshooting, user account issues, and printer setup. </p><p>• Install, configure, and maintain desktops, laptops, and peripherals (e.g., Xerox printers). </p><p>• Provide end-user support and training for Windows 10/11, Office 365, and other common applications. </p><p>• Manage IT inventory, ensure systems are patched, and track ticket resolution to meet service level agreements (SLAs). </p><p>• Serve as an escalation point for complex helpdesk issues, delivering top-tier technical support. </p><p>• Document processes, tickets, and system configurations for consistency and future reference. </p><p>• Prepare for potential future supervisory duties, such as training or guiding junior staff if the team expands. </p><p><strong><u>Systems and Network Administration</u></strong> </p><p>• Assist with the installation, configuration, and management of Windows Server, including Active Directory, user accounts, and permissions. </p><p>• Support network troubleshooting and configuration using Meraki networking equipment (e.g., switches, routers, and Wi-Fi). </p><p>• Monitor system performance, conduct regular backups, and ensure disaster recovery plans are up to date. </p><p>• Help implement and maintain security measures, including Okta identity management, KnowBe4 security awareness training, and Verkada security systems. </p><p>• Assist with software as a service (SaaS) application management, including user administration and license tracking. </p><p>• Support the setup and troubleshooting of Webex Calling and Webex Contact Center. </p><p>• Act as a backup for the IT Director, managing critical systems and escalations. </p><p>• Collaborate with the IT Director on IT projects, system upgrades, and technology implementations.</p><p><strong><u>Technical Expertise</u></strong> </p><p>• Salesforce: Experience with administration, customization, and integration. </p><p>• Office 365: Proficient in administration, including user management and troubleshooting. </p><p>• Windows Server: Hands-on experience with installation, configuration, and management. </p><p>• Meraki: Familiarity with managing Meraki networking equipment (e.g., switches, access points). </p><p>• Okta: Experience with identity and access management. </p><p>• Webex Calling: Knowledge of setup, configuration, and support. </p><p>• Webex Contact Center: Experience managing and troubleshooting. </p><p>• Xerox Printers: Ability to manage and troubleshoot Xerox printer issues. </p><p>• SaaS Management: Experience managing SaaS applications, including user accounts and licenses. </p><p>• KnowBe4: Familiarity with security awareness training platforms. </p><p>• Verkada: Knowledge of managing Verkada security systems.</p>