Add your latest resume to match with open positions.
2 results for Sales Support in Las Vegas, NV
- Las Vegas, NV
- onsite
- Temporary
- 26 - 29 USD / Hourly
- <p><strong>ESSENTIAL JOB DUTIES </strong></p><p><strong><u>Helpdesk and Desktop Support </u></strong></p><p>• Resolve Tier 1 and Tier 2 support tickets, including hardware/software troubleshooting, user account issues, and printer setup. </p><p>• Install, configure, and maintain desktops, laptops, and peripherals (e.g., Xerox printers). </p><p>• Provide end-user support and training for Windows 10/11, Office 365, and other common applications. </p><p>• Manage IT inventory, ensure systems are patched, and track ticket resolution to meet service level agreements (SLAs). </p><p>• Serve as an escalation point for complex helpdesk issues, delivering top-tier technical support. </p><p>• Document processes, tickets, and system configurations for consistency and future reference. </p><p>• Prepare for potential future supervisory duties, such as training or guiding junior staff if the team expands. </p><p><strong><u>Systems and Network Administration</u></strong> </p><p>• Assist with the installation, configuration, and management of Windows Server, including Active Directory, user accounts, and permissions. </p><p>• Support network troubleshooting and configuration using Meraki networking equipment (e.g., switches, routers, and Wi-Fi). </p><p>• Monitor system performance, conduct regular backups, and ensure disaster recovery plans are up to date. </p><p>• Help implement and maintain security measures, including Okta identity management, KnowBe4 security awareness training, and Verkada security systems. </p><p>• Assist with software as a service (SaaS) application management, including user administration and license tracking. </p><p>• Support the setup and troubleshooting of Webex Calling and Webex Contact Center. </p><p>• Act as a backup for the IT Director, managing critical systems and escalations. </p><p>• Collaborate with the IT Director on IT projects, system upgrades, and technology implementations.</p><p><strong><u>Technical Expertise</u></strong> </p><p>• Salesforce: Experience with administration, customization, and integration. </p><p>• Office 365: Proficient in administration, including user management and troubleshooting. </p><p>• Windows Server: Hands-on experience with installation, configuration, and management. </p><p>• Meraki: Familiarity with managing Meraki networking equipment (e.g., switches, access points). </p><p>• Okta: Experience with identity and access management. </p><p>• Webex Calling: Knowledge of setup, configuration, and support. </p><p>• Webex Contact Center: Experience managing and troubleshooting. </p><p>• Xerox Printers: Ability to manage and troubleshoot Xerox printer issues. </p><p>• SaaS Management: Experience managing SaaS applications, including user accounts and licenses. </p><p>• KnowBe4: Familiarity with security awareness training platforms. </p><p>• Verkada: Knowledge of managing Verkada security systems.</p>
- 2026-03-31T00:00:00Z
- Las Vegas, NV
- onsite
- Temporary
- 20 - 23 USD / Hourly
- We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Las Vegas, Nevada. In this role, you will play a vital part in managing customer interactions, ensuring smooth order processing, and providing exceptional support for a variety of manufacturing products. Candidates should bring strong communication skills and a detail-oriented approach to effectively collaborate with sales teams and customers.<br><br>Responsibilities:<br>• Coordinate with internal teams to request and manage quotes efficiently.<br>• Provide accurate and timely information to intake and quote teams, addressing any inquiries.<br>• Collaborate with the sales team and customers during project planning stages, including participation in kickoff meetings.<br>• Oversee customer order management processes, ensuring accuracy and timely execution.<br>• Process payments or deposits as required and handle ticket picking within established timeframes.<br>• Upload order data to customer portals and maintain updated records on shared drives.<br>• Monitor open order reports and update shipping dates in relevant systems when necessary.<br>• Communicate lead time or shipping date changes to customers and sales representatives.<br>• Conduct stock checks and provide shipping notifications for direct-ship orders.<br>• Address post-order management tasks, including processing specific customer requests.
- 2026-03-31T00:00:00Z