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12 results for Customer Service Manager in Las Vegas, NV

Director of Enrollment–Eligibility & Contribution Accounting

Las Vegas, NV
onsite
Permanent
125000.00 - 150000.00 USD / Yearly
About The Role The Director of Enrollment–Eligibility & Contribution Accounting is a senior operational leader responsible for hands-on, day-to-day oversight of eligibility and employer contribution operations within a complex Taft-Hartley environment. This role requires a strong on-site presence and active involvement in daily production, issue resolution, and operational oversight. The Director works directly with Managers, Supervisors, and staff to ensure accurate employer reporting, contribution reconciliation, eligibility processing, and regulatory compliance. The Director also serves as a primary operational liaison to the client/Fund, providing daily support, operational updates, and issue management to ensure performance meets client expectations and trust requirements. Primary Responsibilities • Provide daily on-site leadership across Enrollment, Eligibility, and Contribution Accounting functions. • Monitor production volumes, backlog, aging items, and quality metrics. • Provide direct guidance on complex employer file issues, eligibility escalations, and contribution discrepancies. • Participate in transaction review and operational quality oversight as needed. • Lead operational huddles and drive issue resolution. Client & Fund Engagement • Serve as a day-to-day operational contact for client/Fund representatives. • Respond to client inquiries regarding eligibility, employer reporting, contributions, and operational performance. • Provide status updates, issue summaries, and resolution timelines. • Participate in recurring client meetings and operational reviews. • Support trustee and client reporting, including operational metrics and issue tracking. • Identify operational risks or trends and recommend solutions. Contribution Accounting • Oversee employer hours processing, contribution posting, reconciliation, and delinquency tracking. • Resolve complex variances impacting eligibility or financial reporting. • Partner with Finance to ensure reconciliation accuracy and audit readiness. • Ensure proper application of contribution rules, retroactive adjustments, work-unit conversions, and self-pay processes. Enrollment & Eligibility Oversight • Ensure timely and accurate eligibility determinations based on employer contributions and hours. • Support complex cases including reinstatements, retroactive changes, and open enrollment. • Ensure consistent application of plan rules and collective bargaining requirements. Compliance & Controls • Maintain strong internal controls and operational review processes. • Ensure compliance with ERISA, DOL, HIPAA, ACA, and plan requirements. • Support internal, external, and client audits. Cross-Functional Leadership • Partner with Finance, IT, Customer Service, and Client Services to resolve operational issues. • Translate operational and client needs into process or system improvement requirements. • Support new client implementations and operational stabilization efforts.
2026-04-07T15:28:55Z

Support Technician I

Las Vegas, NV
onsite
Contract / Temporary to Hire
21.48 - 25.93 USD / Hourly
We are looking for a dedicated and detail-oriented Support Technician I to join our team in Las Vegas, Nevada. In this Contract to permanent position, you will play a critical role in supporting our users by addressing hardware, software, and system issues. This role is ideal for someone who thrives in a fast-paced environment and is eager to contribute to the seamless operation of IT systems. Responsibilities: • Manage the end-to-end IT support process for employees, including onboarding, offboarding, and role transitions, in collaboration with HR and Security teams. • Handle security-sensitive termination procedures, such as revoking access, coordinating device recovery, and documenting actions for audits. • Provide technical support for Windows, macOS, iOS, and mobile devices, efficiently resolving hardware, software, and connectivity issues. • Assist remote and hybrid teams by troubleshooting access, endpoint, and network connectivity challenges while ensuring consistent service delivery. • Oversee the maintenance and functionality of physical access systems, conference room AV equipment, and collaborative technologies for seamless operations. • Utilize Jira Service Management to manage the full ticket lifecycle, from intake and prioritization to resolution and documentation. • Conduct IT asset management tasks, including procurement, deployment, patching, replacements, and maintaining accurate inventory records. • Analyze recurring issues to identify trends, recommend improvements, and enhance overall operational efficiency.
2026-04-14T20:34:02Z

Support Technician III

Las Vegas, NV
onsite
Contract / Temporary to Hire
31.35 - 34.00 USD / Hourly
We are looking for a skilled IT Support Technician III to join our team in Las Vegas, Nevada. In this Contract to permanent position, you will provide essential hardware and software support for the company's personal computers and local area network. This role focuses on troubleshooting technical issues and ensuring smooth operations for both onsite and remote employees. Responsibilities:<ul><li>Own the full employee IT lifecycle, including onboarding, offboarding, role changes, and access management</li><li>Execute secure and compliant access provisioning and deprovisioning across Active Directory, Microsoft Entra ID, and related systems</li><li>Administer IAM, endpoint management, and device compliance using Microsoft Intune (MDM/MAM)</li><li>Manage and support Jira Service Management (JSM), including ticket queues, SLAs, and request workflows</li><li>Install, configure, maintain, and troubleshoot hardware, software, and end-user devices</li><li>Provide advanced troubleshooting for complex desktop, network, and application issues; serve as escalation point for Tier I/II</li><li>Assist in mentoring junior technicians and provide leadership support in the absence of the IT Support Manager</li><li>Deliver timely technical support via ticketing system, email, and in-person interactions</li><li>Troubleshoot LAN/WAN and connectivity issues in accordance with company standards</li><li>Perform system administration tasks, including account management, permissions, and endpoint security configurations</li><li>Support remote and hybrid workforce technologies, including device provisioning and secure access</li><li>Maintain and support communication systems, including conference room A/V and mobile devices</li><li>Perform software deployments, updates, patching, and hardware replacements</li><li>Support email administration and data governance practices, including access controls and distribution groups</li><li>Assist with physical access systems, including badging and facility access coordination</li><li>Maintain accurate documentation of systems, assets, and procedures</li><li>Provide end-user training and promote effective use of technology</li><li>Partner with HR, Facilities, and Security to support operations and compliance</li><li>Contribute to process improvements, trend analysis, and scalable support practices</li><li>Manage workload effectively to meet service level expectations</li><li>Maintain professional conduct and strong customer service in all interactions</li></ul>
2026-04-14T20:38:45Z

Accounting Clerk

Las Vegas, NV
onsite
Contract / Temporary to Hire
25.00 - 28.00 USD / Hourly
We are looking for a detail-oriented accounting clerk to join our team in Las Vegas, Nevada. This Contract-to-permanent position offers an opportunity to contribute to a dynamic organization with both for-profit and nonprofit entities. The ideal Accounting Clerk will possess strong organizational skills, a commitment to providing excellent service, and the ability to collaborate effectively within a team-oriented environment, prior Accounts Payable experience, Accounts Receivable experience, exposure to GL / month-end entries and experience with both QuickBooks online and Bill.com are necessary. Responsibilities for the Accounting clerk:• Process and code vendor invoices with precision, ensuring all information is accurately entered into the system.• Scan and maintain digital copies of invoices and records for easy access and compliance.• Collaborate with vendors to resolve discrepancies and ensure timely payment processing.• Utilize QuickBooks and Bill.com to manage accounts payable tasks and generate financial reports as needed.• Coordinate with building management vendors for facilities-related services, including plumbers, electricians, and other contractors.• Research and analyze general ledger (GL) accounts to provide accurate financial data during meetings.• Format and analyze financial reports using Microsoft Excel, ensuring data is presented clearly and effectively.• Provide exceptional customer service to members and stakeholders, addressing inquiries and resolving payment-related issues.• Assist in managing facilities by scheduling services, obtaining quotes, and coordinating necessary inspections.• Support departmental teamwork by assisting colleagues with overflow tasks when needed.
2026-04-04T02:23:34Z

Member Engagement Specialist

Las Vegas, NV
onsite
Contract / Temporary to Hire
24.00 - 26.00 USD / Hourly
We are looking for a fast moving and customer-focused Member Engagement Specialist to join our team in Las Vegas, Nevada. This contract-to-permanent position offers an exciting opportunity to support our members by managing applications, maintaining databases, and providing exceptional service. The ideal candidate will be adept at handling multiple tasks while maintaining a composed demeanor in a fast-paced environment. Responsibilities:• Process new member applications, including verifying documents, entering data, processing payments, and conducting 20–30-minute presentations on membership benefits and requirements.• Handle an average of 75 daily transactions such as applications, membership transfers, reinstatements, and office changes.• Maintain and update the membership database (Rapattoni) with accurate member and office information.• Manage the lockbox key system database (SentriLock), including adding members and editing information.• Assist the accounting team during billing periods by posting payments for dues and fees.• Process office applications, reinstatements, and updates to office information, ensuring accuracy in data entry and payment processing.• Collaborate with Sentrilock employees to process lockbox buy-backs and refunds, and address key violations as needed.• Check daily processed work for accuracy and scan all paperwork into the paperless system.• Communicate with other associations nationwide regarding members with multi-area memberships.• Prepare and distribute informational materials for new members and follow up with agents who have not completed membership requirements.
2026-04-13T21:58:42Z

Assurance Manager

Las Vegas, NV
onsite
Permanent
130000.00 - 160000.00 USD / Yearly
We are seeking an experienced Assurance Manager to join our client's growing team. This is a key leadership role responsible for overseeing audit engagements, guiding staff, and ensuring the delivery of high-quality, compliant, and timely work. If you excel in managing complex audits, developing talent, and building strong client relationships, this is an excellent opportunity to advance your career in a dynamic and supportive environment. Key Responsibilities:<ul><li>Lead audit engagements, including planning, fieldwork, and final reporting.</li><li>Supervise, train, and mentor Associates and Senior Associates; review workpapers and performance.</li><li>Assess effectiveness of internal controls and recommend process improvements.</li><li>Identify and resolve complex accounting issues; prepare technical memos and review financial statements.</li><li>Ensure adherence to GAAP, GAAS, PCAOB standards, and firm audit methodology.</li><li>Communicate audit results and required matters to clients and those charged with governance.</li><li>Perform research on accounting and auditing standards and present conclusions.</li><li>Contribute to business development, client relationship management, and engagement profitability.</li></ul>
2026-03-27T15:18:43Z

Tax Manager - Public

Las Vegas, NV
onsite
Permanent
100000.00 - 120000.00 USD / Yearly
We are looking for an experienced Tax Manager to join our client's team in Las Vegas, Nevada. In this role, you will oversee the preparation and review of tax returns for a diverse range of clients and industries. This position requires strong technical expertise, attention to detail, and the ability to collaborate effectively with clients and team members. Responsibilities:• Prepare and review tax returns for various entities, including S-Corps, C-Corps, Partnerships, Non-Profits, and Individuals.• Develop and review supporting workpapers and ensure all documentation aligns with tax regulations.• Conduct in-depth research to address complex tax issues and provide accurate solutions.• Build and maintain strong relationships with clients through clear and precise communication.• Stay current with tax laws and regulations to ensure compliance and provide informed advice.• Collaborate with team members to improve processes and enhance service delivery.• Offer guidance and mentorship to entry-level staff on tax preparation and review practices.• Support clients with entity formation and compliance with tax requirements.• Utilize tax software, such as CCH ProSystem Fx, to streamline tax preparation and filing.• Assist with annual income tax provisions and ensure accurate reporting.
2026-03-20T15:18:45Z

Accounts Receivable Supervisor

Las Vegas, NV
onsite
Temporary
30.00 - 31.00 USD / Hourly
Job Title: Accounts Receivable Supervisor Location: Las Vegas, NV (Onsite) Pay: $31/hour Duration: Temp-to-Hire Schedule: Monday–Friday, standard business hours About the RoleWe are seeking a hands-on Accounts Receivable Supervisor to lead a team of A/R Clerks while actively participating in collections and daily accounting operations. This role is ideal for someone who enjoys balancing leadership responsibilities with individual contributions, driving team performance, and ensuring accurate and timely financial processes. Key Responsibilities<ul><li>Supervise and support Accounts Receivable Clerks, ensuring adherence to company policies and procedures</li><li>Train, mentor, and coach team members; assist with performance management and development</li><li>Lead daily collections efforts, including handling complex or escalated accounts</li><li>Monitor customer accounts and credit review processes to ensure accuracy and compliance</li><li>Oversee monthly statement distribution and account processing activities</li><li>Lead month-end close procedures, including balancing and reconciliation tasks</li><li>Organize workflow and delegate tasks to maximize team efficiency and productivity</li><li>Partner with the Credit Manager to implement departmental goals and initiatives</li><li>Assist with resolving difficult customer accounts and negotiating payment solutions </li></ul>
2026-04-08T15:08:50Z

Controller

Las Vegas, NV
onsite
Permanent
120000.00 - 175000.00 USD / Yearly
We are looking for an experienced Controller to manage and oversee the financial operations of a dynamic entrepreneurial financial group based in Las Vegas, Nevada. This role will focus on ensuring accurate financial reporting, maintaining compliance standards, and implementing effective internal controls to safeguard assets and improve financial outcomes. The ideal candidate will bring a strong background in accounting, financial management, and team leadership. Responsibilities: • Prepare and deliver accurate monthly, quarterly, and annual financial statements for all affiliated entities. • Oversee fund and trust accounting to ensure proper reporting of investment funds and client assets under administration. • Manage accounting operations, including accounts payable, accounts receivable, payroll, and general ledger functions. • Coordinate annual audits with external auditors and ensure compliance with regulatory standards for trust and investment services. • Develop and monitor annual budgets and quarterly forecasts, providing detailed variance analyses to management. • Track and manage cash flow, monitor funding balances, and maintain strong relationships with banking partners. • Establish and maintain robust internal controls to mitigate financial risks and safeguard company assets. • Lead, mentor, and train accounting staff to foster growth and ensure high performance.
2026-04-01T01:58:46Z

Staff Accountant

Las Vegas, NV
onsite
Permanent
70000.00 - 85000.00 USD / Yearly
We are looking for a detail-oriented Staff Accountant to join our client's team in Las Vegas, Nevada. This role involves handling key accounting tasks, including journal entries, reconciliations, and financial analysis, with a focus on accuracy and timeliness. The ideal candidate will bring a solid understanding of double-entry accounting, accrual versus cash basis, and strong critical thinking skills to support various financial processes. Responsibilities:• Prepare and post journal entries for both recurring and non-recurring transactions, ensuring accuracy and compliance.• Conduct thorough account reconciliations, including bank accounts, prepaid expenses, accrued liabilities, and other balance sheet items.• Analyze financial transactions to identify and resolve discrepancies, applying critical thinking and problem-solving skills.• Assist in managing accrual versus cash accounting adjustments to ensure accurate financial reporting.• Support month-end and year-end close processes, including variance analysis and preparation of detailed schedules.• Update roll forwards and ensure all financial data is properly documented and organized.• Handle postings related to prepaids, capital expenditures, and construction in progress.• Calculate and process management fees and other recurring charges.• Maintain accurate records in accordance with company policies and audit requirements.
2026-03-26T17:58:47Z

FP&A Analyst

Las Vegas, NV
onsite
Permanent
75000.00 - 100000.00 USD / Yearly
We are looking for an FP& A Analyst to join our client's team in Las Vegas, Nevada. In this role, you will play a crucial part in driving financial planning and analysis efforts, ensuring alignment with organizational goals and delivering actionable insights. The ideal candidate will have capital planning and operations support experience. This position offers an opportunity to collaborate across multiple locations and contribute to strategic decision-making processes. Responsibilities:• Facilitate the annual operational and capital budgeting processes, including setting timelines, creating templates, and establishing review protocols.• Develop and maintain rolling forecasts by integrating actual data, trends, and key indicators such as traffic metrics and labor indices.• Collaborate with operations teams to translate operational metrics into accurate financial projections.• Oversee the capital planning cycle by tracking approved projects, managing spending schedules, and evaluating returns against initial benchmarks.• Consolidate site-level budgets into divisional and corporate profit and loss statements, ensuring compliance with organizational reporting standards.• Conduct detailed variance analyses, including budget-to-actual comparisons and reforecasting recommendations, and present findings to stakeholders.• Prepare and deliver quarterly forecast updates to executive leadership, highlighting potential risks and opportunities.• Support the development of a quarterly business review process to enhance strategic planning and decision-making.• Maintain multi-year net asset value models that connect operational assumptions to long-term financial objectives. If you are interested in learning more about this opportunity, please contact Kathy Beavers at Robert Half, see contact information on LinkedIn.
2026-04-03T16:14:11Z

CAO - Chief Accounting Officer

Las Vegas, NV
onsite
Permanent
200000.00 - 250000.00 USD / Yearly
We are looking for an experienced Chief Accounting Officer to join our team in Las Vegas, Nevada. In this role, you will oversee the organization's accounting functions, ensuring compliance, accuracy, and integrity in financial reporting. This position offers the opportunity to collaborate closely with executive leadership to drive strategic financial initiatives. Responsibilities: • Lead and manage the organization's accounting operations, including financial reporting and compliance. • Develop and implement robust internal controls to ensure accuracy and integrity in all financial processes. • Supervise month-end and year-end close processes to maintain timely and accurate financial records. • Prepare and oversee the annual budget, ensuring alignment with organizational goals. • Collaborate with executive leadership to provide insights and recommendations for strategic decision-making. • Ensure compliance with all regulatory requirements and standards, including GAAP. • Monitor and enhance budget processes to optimize financial planning and resource allocation. • Mentor and guide accounting staff to foster attention to detail and team effectiveness. • Analyze financial data to identify trends, risks, and opportunities for improvement. • Drive initiatives to improve efficiency and effectiveness within the accounting department.
2026-04-03T16:18:46Z