<p>We are looking for an experienced Payment Processing Manager to oversee loan servicing operations in Las Vegas, Nevada. This role will guide a high-volume payment environment, ensuring funds are applied accurately, service commitments are met, and regulatory standards are upheld. The ideal candidate brings strong leadership, deep knowledge of loan payment processing and payoff activity, and a track record of improving operational controls and team performance.</p><p><br></p><p>Responsibilities:</p><p>• Direct daily loan payment and payoff processing across multiple receipt channels, including lockbox, online transactions, wire activity, and mailed funds.</p><p>• Lead the completion of payment corrections, disbursements, payoff requests, account updates, and related servicing actions within defined turnaround standards.</p><p>• Oversee workflow scheduling and task coordination to ensure time-sensitive activities are executed consistently and without delay.</p><p>• Review operational reporting to identify exceptions, measure team output, and drive prompt resolution of processing errors or imbalances.</p><p>• Manage external lockbox vendor performance by tracking service levels, addressing issues, and maintaining accountability to agreed standards.</p><p>• Provide guidance on complex payment application matters, including interest accrual calculations, principal balance validation, and fee assessment questions.</p><p>• Maintain strong departmental controls through routine audits, reconciliations, and quality checks that support accuracy, timeliness, and audit preparedness.</p><p>• Partner with Compliance, Accounting, Finance, and Investor Reporting teams to resolve escalations, strengthen processes, and support broader servicing objectives.</p><p>• Supervise staff performance through coaching, goal setting, evaluations, and the development of measurable objectives aligned with business priorities.</p><p>• Identify and implement process and technology improvements that enhance efficiency, strengthen quality, and increase automation where appropriate.</p>
We are looking for an organized and resourceful Office Manager to oversee daily operations and provide dependable support to attorneys and administrative staff. This position is suited for someone who can balance operational coordination, team support, and front-office responsibilities while maintaining an efficient workplace. The ideal candidate brings strong judgment, attention to detail, and the ability to keep multiple priorities moving forward in a services environment.<br><br>Responsibilities:<br>• Direct the day-to-day administrative functions of the office to ensure a smooth and well-organized work environment.<br>• Coordinate staff assignments, monitor progress on deliverables, and help keep deadlines and priorities on track across the office.<br>• Manage scheduling, attendance coordination, and daily coverage needs so that business operations remain properly supported.<br>• Supervise administrative and legal support activities to promote timely communication, accurate work, and consistent follow-through.<br>• Maintain practical methods for tracking tasks, project timelines, and internal responsibilities to improve visibility and accountability.<br>• Partner with attorneys to help align support resources with workload demands and ensure status updates are communicated clearly.<br>• Assist with onboarding and training efforts by reinforcing office procedures, service expectations, and established workflows.<br>• Handle front-office and operational needs such as reception support, supply management, and coordination of routine office purchases and accounts payable tasks.