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3 results for Senior Customer Service Specialist in Lansing, MI

Customer Experience Specialist

Ann Arbor, MI
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a Customer Experience Specialist to provide detail-oriented and customer-focused support during a university commencement event. This is a contract position based in Ann Arbor, Michigan, where you will play a key role in ensuring the event runs smoothly and graduates and guests have an exceptional experience. Responsibilities: • Guide graduating students in completing their index cards and assist photographers with organizing and calling graduates to the stage. • Manage line control by directing students to their designated areas, maintaining order, and verifying names against lists as graduates are announced. • Distribute and collect name cards for graduates, ensuring accuracy and efficiency throughout the process. • Hand out business cards and assist with the organization, setup, and breakdown of event equipment. • Provide clear communication and support to guests, answering questions and addressing any concerns promptly.
2026-04-06T00:48:45Z

Customer Service Representative

Grand Rapids, MI
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a Customer Service Representative to join a machinery manufacturing organization in Grand Rapids, Michigan. This Long-term Contract position is ideal for someone who enjoys helping customers, communicating clearly, and working in a busy, service-driven environment. The role focuses on delivering responsive support, handling correspondence accurately, and contributing to strong client relationships through thoughtful service and product awareness. Responsibilities: • Respond to customer questions and service requests by phone, email, and written correspondence with professionalism and accuracy. • Build positive relationships with customers by providing timely updates, clear information, and courteous support throughout each interaction. • Identify opportunities to recommend additional products or services that align with customer needs and support broader business growth. • Research and resolve more complex service issues by gathering details, reviewing records, and coordinating with internal teams when needed. • Maintain organized and accurate customer information while documenting interactions across office and customer management systems. • Manage multiple tasks and priorities in a fast-paced setting while meeting service expectations and response timelines. • Collaborate with colleagues and cross-functional partners to ensure customer concerns are addressed efficiently and completely.
2026-04-23T20:33:48Z

Senior Accountant

Bath, MI
onsite
Permanent / Full Time
100000.00 - 120000.00 USD / Yearly
The salary range for this position is $100,000 - $120,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. Job Description<ul><li>Serve as the subject matter expert for revenue recognition under ASC 606, ensuring revenue is recorded accurately and in compliance with US GAAP.</li><li>Review customer contracts to identify and assess performance obligations, transaction prices, and appropriate recognition timing.</li><li>Own and maintain the revenue recognition system (RightRev), including configuration, integration, and period-end processing.</li><li>Prepare and review revenue journal entries, deferred revenue schedules, and related account reconciliations.</li><li>Review commission calculations for accuracy and proper capitalization in accordance with ASC 340.</li><li>Partner with Sales, Legal, and Customer Success to evaluate new and non-standard contract structures and their accounting implications.</li><li>Support revenue-related audit requests and serve as a primary point of contact for external auditors on revenue matters.</li><li>Maintain and reconcile general ledger accounts, ensuring accuracy and completeness of data in the accounting system.</li><li>Serve as a key contributor in the month-end and year-end close processes, including preparation of journal entries for lease accounting, accruals, prepaids, and capitalized software.</li><li>Validate correct posting of entries through account reconciliation and report preparation.</li><li>Record payroll and related accruals in the general ledger; reconcile related accounts.</li><li>Review account coding for accuracy and completeness relative to budget.</li><li>Prepare and analyze monthly, quarterly, and annual financial statements, providing timely insights into the financial condition of the company.</li><li>Monitor and analyze operating results; investigate and clearly communicate variances.</li><li>Prepare, maintain, analyze, and report key SaaS performance metrics, such as software go-lives and ARR</li><li>Assist in preparation of the monthly financial package and help ensure all reporting deadlines are met.</li><li>Prepare regular balance sheet account reconciliations, including daily bank statement reconciliations.</li><li>Reconcile subledgers to general ledger balances and resolve discrepancies through thorough analysis.</li><li>Coordinate with external auditors on the annual financial statement audit, including preparation of financial statements, footnotes, and audit schedules.</li><li>Respond to auditor inquiries and ensure compliance with US GAAP reporting requirements throughout the audit process.</li><li>Build collaborative relationships with internal stakeholders across functions, contributing to the accuracy and integrity of financial processes.</li><li>Incorporate AI into everyday workflow to obtain efficiency, insights, and improved quality</li><li>Other duties as assigned.</li></ul>
2026-04-15T16:44:07Z