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4 results for Help Desk Tier 1 in Lansing, MI

Help Desk/Desktop Support Analyst

Grand Rapids, MI
onsite
Temporary to Hire
23.00 - 28.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Grand Rapids, Michigan. This is a contract-to-permanent position, offering an excellent opportunity to contribute to technical support operations while advancing your career. In this role, you will provide front-line assistance to users, ensuring smooth functionality of hardware, software, and system access. Responsibilities: • Provide Tier 1 support for hardware, software, and user inquiries, resolving issues efficiently and escalating complex problems when necessary. • Manage and troubleshoot user accounts and permissions within Active Directory. • Configure and maintain Windows 10/11 operating systems and associated applications. • Monitor and respond to incoming service desk tickets, ensuring timely resolution and user satisfaction. • Clearly explain technical solutions to non-technical users to facilitate understanding and resolution. • Oversee daily help desk operations, including triaging and routing support requests. • Follow up with users to confirm that issues have been resolved to their satisfaction. • Maintain up-to-date knowledge of system functionality, navigation, and processes. • Perform additional technical support duties as assigned, ensuring the overall reliability of IT services.
2026-04-08T15:24:05Z

Help Desk/Desktop Support Analyst

Grand Rapids, MI
onsite
Permanent / Full Time
55000.00 - 65000.00 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our dynamic manufacturing team in Grand Rapids, Michigan. This role is essential in ensuring smooth operations by providing technical support and troubleshooting for a variety of software and hardware systems. The ideal candidate will excel in problem-solving, communication, and delivering exceptional service to end users. Responsibilities: • Provide first-line technical support to resolve issues related to hardware, software, and applications. • Manage service desk tickets, ensuring timely resolution and documentation of solutions. • Troubleshoot and resolve problems with Microsoft Windows 10 and Office 365 applications. • Administer Active Directory and Azure Active Directory accounts, including configurations and updates. • Support ERP systems, particularly Epicor, by addressing user concerns and performing routine maintenance. • Collaborate with team members to improve application functionality and system performance. • Conduct basic troubleshooting for network connectivity and SQL Server-related issues. • Assist with the deployment and configuration of new software applications and updates. • Maintain accurate records of technical support activities and provide reports to management. • Offer training and guidance to end users on system usage and best practices.
2026-03-26T14:28:42Z

NOC Technician

East Lansing, MI
onsite
Permanent / Full Time
60000.00 - 90000.00 USD / Yearly
We are looking for a detail-oriented NOC Technician to join our team in East Lansing, Michigan. In this role, you will monitor and maintain network infrastructure, respond to incidents, and ensure optimal performance across all systems. This position offers an exciting opportunity to work with cutting-edge technologies and collaborate with a dynamic team. Responsibilities: • Monitor the performance and health of routers, switches, firewalls, servers, and other network devices using advanced monitoring tools. • Respond promptly to network incidents, troubleshoot issues, and implement solutions within established protocols. • Manage the lifecycle of network incidents, including documentation, triage, and escalation when necessary. • Configure and maintain network devices, including applying updates and patches in line with change management policies. • Assist with the setup and testing of new network deployments based on engineering specifications. • Analyze network performance trends, identify potential bottlenecks, and share findings with the engineering team. • Maintain accurate records of network changes, configurations, and incidents for reporting purposes. • Support the administration and maintenance of Linux and Microsoft back-office systems, including Office 365 and Active Directory. • Collaborate with internal teams to resolve service-impacting issues and improve network efficiency. • Provide guidance and support to Tier 1 staff for network-related queries and escalations.
2026-04-13T18:48:47Z

IT Manager/Director

Flint, MI
onsite
Permanent / Full Time
110000.00 - 135000.00 USD / Yearly
IT Operations Manager Position Summary:‍‍The IT Operations Manager is responsible for overseeing all technology operations across the organization. This role provides strategic leadership, ensures system reliability and security, and manages day-to-day IT operations. The IT Manager will lead internal IT staff, manage vendors, and ensure alignment between technology and business needs.‍Duties and Responsibilities:• Lead and manage the organization’s IT operations and strategy‍• Oversee Microsoft 365 environment, including security, access, and configuration‍• Manage IT staff, including support personnel and future hires‍• Develop and enforce IT policies, procedures, and security standards‍• Ensure cybersecurity best practices, including MFA, endpoint protection, and monitoring‍• Manage vendor relationships (internet, phone systems, software providers)‍• Oversee onboarding/offboarding processes and system access controls‍• Monitor system performance and ensure uptime and reliability‍• Manage IT budget, forecasting, and cost optimization‍• Lead IT projects and system improvements‍• Ensure compliance with regulatory and organizational requirements‍• Maintain documentation of systems, processes, and configurations‍• Provide escalation support for complex technical issues‍• Communicate IT performance and initiatives to executive leadership‍• Maintain a positive, service-oriented relationship with all staff‍• Support organizational mission and operational needs‍Core Systems focus:• Microsoft 365 (Outlook, Teams, SharePoint, Entra ID)‍• Identity and access management‍• Endpoint/device management‍• Security tools and monitoring systems‍• Vendor-managed infrastructure (network, internet, etc.)‍ Qualifications:• 5+ years of experience in IT operations or systems administration‍• 2+ years in a leadership or senior-level role‍• Strong experience with Microsoft 365 administration and security‍• Experience managing vendors and IT projects‍• Strong understanding of cybersecurity best practices‍• Excellent problem-solving and decision-making skills‍• Strong communication skills with both technical and non-technical staff‍Preferred:• Experience in healthcare or regulated environments‍• Familiarity with endpoint management and security tools‍• Experience building or scaling IT operations Education:• Bachelor’s degree in IT-related field or equivalent experience
2026-04-09T17:33:43Z