We are looking for a skilled Help Desk/Desktop Support Analyst to join our dynamic manufacturing team in Grand Rapids, Michigan. This role is essential in ensuring smooth operations by providing technical support and troubleshooting for a variety of software and hardware systems. The ideal candidate will excel in problem-solving, communication, and delivering exceptional service to end users.<br><br>Responsibilities:<br>• Provide first-line technical support to resolve issues related to hardware, software, and applications.<br>• Manage service desk tickets, ensuring timely resolution and documentation of solutions.<br>• Troubleshoot and resolve problems with Microsoft Windows 10 and Office 365 applications.<br>• Administer Active Directory and Azure Active Directory accounts, including configurations and updates.<br>• Support ERP systems, particularly Epicor, by addressing user concerns and performing routine maintenance.<br>• Collaborate with team members to improve application functionality and system performance.<br>• Conduct basic troubleshooting for network connectivity and SQL Server-related issues.<br>• Assist with the deployment and configuration of new software applications and updates.<br>• Maintain accurate records of technical support activities and provide reports to management.<br>• Offer training and guidance to end users on system usage and best practices.
<p>Objective</p><p>Lead end-to-end implementation of 3DExperience module rollouts at the enterprise level in partnership with vendors, business stakeholders, and internal IT teams. Strategize, plan, and execute workshops and implementation activities by capturing tasks and creating detailed work breakdown structures. Align with project stakeholders on resource commitments and manage vendor engagement to ensure timely, high-quality deliverables. Requires in-depth knowledge of the 3DExperience platform architecture, security model, functional modules, schema, and integration capabilities.</p><p>Job Responsibilities</p><ul><li>Lead Enovia 3DExperience module implementations and new PLM capability rollouts with business SMEs/process owners, PLM IT teams, and extended IT teams by driving decisions and developing detailed execution plans</li><li>Lead cross-functional and cross-team discussions to plan data migration, configuration development, and system integration infrastructure needs</li><li>Conduct project due diligence with business stakeholders, SMEs, and IT teams to scope work, uncover risks, and estimate resource needs</li><li>Communicate project status regularly to project stakeholders, PMO, and business track owners</li><li>Create detailed project plans with task-level information, phases, milestones, and critical path items to provide visibility to stakeholders</li><li>Actively manage day-to-day project activities and maintain project plans, AIDRs, and to-do lists through daily status meetings</li><li>Coordinate with PLM teams, extended IT teams, and vendors to execute data migration from source systems to Enovia PLM</li><li>Plan and manage configuration development activities with vendors; coordinate application testing with PLM teams and UAT with business users</li><li>Plan go-live cutover activities with business, IT, and vendors and secure agreement across all involved teams</li><li>Develop go-live readiness plans and post–go-live application support strategies</li><li>Manage application rollout and cutover activities for end users</li><li>Monitor and manage project risks and budgets on an ongoing basis</li><li>Present project progress to steering committees and executive stakeholders</li><li>Attend and present weekly project status updates to the IT PMO</li></ul>
<p><em>The salary range for this position is $130,000 - $140,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected].</em></p><p><br></p><p><b>Job Description:</b></p><ul><li>Lead the month-end and year-end close processes, ensuring timely, accurate completion.</li><li>Review and approve journal entries, including revenue recognition, lease accounting, accruals, prepaids, and capitalized software.</li><li>Oversee general ledger maintenance and ensure accuracy and completeness of data in the accounting system.</li><li>Review and approve commission calculations for accuracy and capitalization in accordance with ASC 340.</li><li>Ensure revenue is recognized in compliance with US GAAP (ASC 606), including contract review and oversight of system updates (RightRev).</li><li>Review and approve payroll, commissions, bonus, and other compensation</li><li>Review and approve vendor check and electronic payments</li><li>Manage the preparation of monthly, quarterly, and annual financial statements and the monthly financial package for senior leadership.</li><li>Monitor and analyze operating results; investigate and present variance explanations to management.</li><li>Develop and maintain key SaaS performance metrics, providing actionable insights on the financial condition of the company.</li><li>Ensure all financial reporting deadlines are consistently met.</li><li>Oversee balance sheet account reconciliations, including daily bank reconciliations and subledger-to-GL reconciliations.</li><li>Review and approve reconciliations prepared by the team; resolve discrepancies and enforce internal controls.</li><li>Ensure account coding accuracy and completeness in line with budget.</li><li>Manage the annual financial statement audit; serve as the primary contact for third-party auditors, overseeing preparation of financial statements, footnotes, and audit schedules.</li><li>Ensure compliance with US GAAP reporting requirements and respond to auditor inquiries.</li><li>Oversee compliance with local, state, and federal tax and regulatory filing requirements; stay current with changes in tax laws and assess their impact on the company.</li><li>Identify and implement opportunities to streamline and automate accounting processes, reducing manual effort and improving accuracy.</li><li>Evaluate and incorporate AI-powered tools to enhance financial reporting, reconciliation, variance analysis, and close processes.</li><li>Champion the use of AI assistants and automation platforms to improve team efficiency and scalability.</li><li>Participate in ERP implementations via design, testing, and data conversion validation</li><li>Mentor and develop accounting staff, providing guidance on technical accounting matters and supporting professional growth.</li><li>Build strong cross-functional relationships with internal stakeholders across finance, operations, and sales.</li><li>Serve as a subject matter expert on US GAAP and SaaS accounting matters, advising internal teams as needed.</li></ul>
We are looking for an experienced Scrum Master to join our team on a long-term contract basis in East Lansing, Michigan. This role is key to supporting our organization's Agile transformation, helping teams transition from traditional methodologies to Scrum practices. The ideal candidate will be passionate about fostering collaboration, mentoring new Scrum Masters, and driving the adoption of Agile principles.<br><br>Responsibilities:<br>• Facilitate core Scrum ceremonies, including daily standups, sprint planning, reviews, and retrospectives.<br>• Identify and address obstacles that hinder team progress and delivery.<br>• Provide guidance and coaching to teams and stakeholders on Agile and Scrum methodologies.<br>• Manage Agile tools to support backlog refinement and collaboration workflows.<br>• Train and mentor teams on Scrum practices and Agile principles to ensure successful adoption.<br>• Develop process documentation and training materials to support Agile transformation.<br>• Collaborate with stakeholders to understand business goals and align team efforts with organizational priorities.<br>• Act as a liaison between development teams and product leadership to ensure smooth communication and alignment.