7 results for Help Desk Desktop Support Analyst in Lancaster, CA

Help Desk Analyst 3

Los Angeles, CA
onsite
Temporary
35 - 45 USD / Hourly
We are looking for a skilled Help Desk Analyst 3 to join our team on a contract with the potential for a permanent position in Los Angeles, California. In this role, you will provide comprehensive IT support for both Windows and Mac environments, ensuring smooth operations across systems and applications. This position is ideal for a proactive individual with a strong work ethic and the ability to deliver exceptional white glove service in a fast-paced environment. Responsibilities:• Provide technical support for Windows and Mac systems, including desktops, laptops, and mobile devices.• Manage the replacement and maintenance of IT systems as needed to ensure optimal performance.• Support and troubleshoot Adobe Creative Suite applications for end users.• Administer and manage Intune for device and application security.• Offer IT assistance for warehouse operations, including Windows PCs, FedEx Ship Manager, Zebra printers, and WorldShip.• Deliver executive-level support, including assistance with Sonos systems and other high-priority tasks.• Utilize Active Directory and Azure Active Directory for user account management and access control.• Respond to service desk tickets efficiently, ensuring timely resolution of technical issues.• Troubleshoot and resolve hardware and software issues in mixed Windows and Mac environments.• Collaborate with team members to continuously improve IT support processes and practices.
2026-04-09T00:00:00Z

Desktop Support Technician

Valencia, CA
onsite
Temporary
23 - 28 USD / Hourly
We are seeking an on-site Desktop Support Technician to join our IT team and deliver exceptional end-user and desktop support across approximately 80 devices. This role will work directly in our IT quad alongside two Level 2 support technicians, helping manage early-stage PC lifecycle and providing hands-on troubleshooting for hardware and software issues. Key Responsibilities:<ul><li>Provide daily desktop and end-user support for internal staff, handling tasks such as password resets, Active Directory management, software installations, wireless connectivity, and IP phone resets.</li><li>Perform PC imaging and deployment, with a preference for experience using Autopilot and USMT for data transfers.</li><li>Troubleshoot computer hardware and software problems, collaborating with Level 2 team members for escalated concerns.</li><li>Manage ticket resolution using Freshservice (or similar ticketing systems) to ensure timely and accurate responses to support requests.</li><li>Assist in early-stage PC lifecycle management, including setup, imaging, and deployment for approximately 80 devices.</li><li>Support SCCM and/or Intune environments as needed during imaging and configuration tasks.</li></ul>
2026-04-10T00:00:00Z

Service Desk Specialist

Los Angeles, CA
onsite
Temporary
35 - 40 USD / Hourly
We are looking for an experienced and dedicated Sr Service Desk specialist to join our team in Los Angeles, California. In this role, you will provide high-level remote support in a formal business environment, ensuring exceptional customer service and technical assistance to end users. This is a contract-to-permanent position, offering an excellent opportunity to showcase your skills and grow within a dynamic organization. Responsibilities:• Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly.• Maintain clear and attentive communication while assisting executives and other users with technical challenges.• Document all support activities thoroughly to ensure accurate tracking and resolution.• Collaborate with team members to identify and implement solutions for recurring technical issues.• Provide guidance and training to users on system functionalities and best practices.• Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution.• Stay updated on current technologies to better support end users and improve service delivery.• Adhere to organizational policies and procedures while maintaining a high level of integrity.• Utilize remote access tools effectively to troubleshoot and resolve issues.• Support system changes or upgrades as needed, ensuring minimal disruption to operations.
2026-03-27T00:00:00Z

Sr. Service Desk

Los Angeles, CA
onsite
Temporary
33 - 40 USD / Hourly
We are looking for an experienced and dedicated Sr Service Desk specialist to join our team in Los Angeles, California. In this role, you will provide high-level remote support in a formal business environment, ensuring exceptional customer service and technical assistance to end users. This is a contract-to-permanent position, offering an excellent opportunity to showcase your skills and grow within a dynamic organization. Responsibilities:• Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly.• Maintain clear and attentive communication while assisting executives and other users with technical challenges.• Document all support activities thoroughly to ensure accurate tracking and resolution.• Collaborate with team members to identify and implement solutions for recurring technical issues.• Provide guidance and training to users on system functionalities and best practices.• Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution.• Stay updated on current technologies to better support end users and improve service delivery.• Adhere to organizational policies and procedures while maintaining a high level of integrity.• Utilize remote access tools effectively to troubleshoot and resolve issues.• Support system changes or upgrades as needed, ensuring minimal disruption to operations.
2026-03-18T00:00:00Z

Senior Technical Support Specialist

Beverly Hills, CA
onsite
Temporary
40 - 55 USD / Hourly
*Email brendan.steele@rht(.com) for consideration* Robert Half (Technology Solutions) is searching for a Technical Support Specialist for a Municipality with a background in the Public Sector (or interest in supporting City Org). If this sounds like your background, then this Sr. Technical Support Specialist role is for you. For this opportunity, you will work onsite in West LA, CA area. Position: Senior Technical Support Specialist (Municipal & IT)Hours/Duration: 40 hrs/wk, M-F, PST Hours, CTH/FTETop Skills: Public Safety Systems + Microsoft Tech SupportOnsite/Remote: OnsiteCompany: Public Sector / Public Safety / Fire Department / City Hall / Local Gov / Municipality JD:<ul><li>Focus: Tech & Systems Support for Fire, Dispatch, Public Safety, Org Users</li><li>Learning Opportunities: Ambulances/Vehicles, Drones, Dispatch, Public Safety, City Hall, Fire Dept Tech – New / Exciting Projects & Technologies</li><li>General IT & Microsoft Support: Broken Laptop/PC Issues, Endpoints & Peripherals, Office Automation (Desktop/Printer, Email Flow, System Design) | Windows/PC, M365, File Shares & Archiving, Teams AV Conference Meetings</li><li>Vehicle Techn Support: Battalion Vehicles, Fire Trucks (Mobile Devices / Tablets built into Vehicles - Radio/Wi-Fi/Cellular)</li><li>White-Glove Support: Uniform Commanders, Battalion Chiefs, Executives | Vendor Management</li><li>Public Sector/Safety Tech: CADs, RMS, Body/Dash Cams, Radio, Vehicle Systems, LPR, CCTV</li></ul>Benefits:<ul><li>Sign-On/Annual Bonus</li><li>M/D/V</li><li>Holiday Pay (12/yr)</li><li>Vacation Pay (10/yr)</li><li>Admin or Sick Leave (10/yr)</li><li>Life/Disability, Retirement</li><li>Comp Program ($50/Month)</li></ul>
2026-04-03T00:00:00Z

Senior Support Specialist

Beverly Hills, CA
onsite
Temporary
35.625 - 41.25 USD / Hourly
**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193**** We are looking for a highly skilled Senior Support Specialist to join our client in Beverly Hills that is in the public safety industry and this individual will be providing dedicated IT and technical support across three fire stations. This role involves supporting mission-critical applications, fire-specific systems, and general IT infrastructure to ensure seamless operations. This is a long-term contract position, offering an opportunity to work in a dynamic and impactful environment. Responsibilities:• Deliver technical support for vendor-managed systems, including troubleshooting, scheduling upgrades, and maintaining accurate system documentation.• Oversee the implementation, testing, and ongoing maintenance of public safety systems such as Computer Aided Dispatch, Records Management Systems, and station alerting tools.• Provide hands-on technical support for mobile and in-vehicle devices, including firetruck communication systems, radios, and modems.• Manage and resolve complex hardware and software issues within fire stations and mobile command vehicles.• Train fire department personnel on IT best practices and ensure they are equipped to use critical systems effectively.• Collaborate with the city’s IT team to address both fire-specific and general municipal IT needs.• Evaluate, test, and debug municipal and public safety applications to meet operational requirements.• Coordinate schedules for routine IT projects and ensure timely delivery of support services.• Assist with office automation and mobile device management citywide, balancing competing priorities effectively.
2026-04-03T00:00:00Z

Business Systems Analyst

Woodland Hills, CA
onsite
Permanent
150000 - 175000 USD / Yearly
We are looking for a skilled Business Systems Analyst to join our team in Los Angeles, California. In this role, you will play a pivotal part in supporting modernization initiatives and maintaining enterprise systems by translating business needs into clear technical requirements. This position requires collaboration with engineering and architecture teams to ensure the successful delivery of technology updates and enhancements. Responsibilities:• Analyze legacy systems to understand embedded logic and workflows, providing insights into current state functionality.• Translate business rules and operational processes into precise technical requirements and functional specifications.• Collaborate with engineering teams to support system enhancements and modernization projects.• Work closely with architecture and engineering leadership to ensure requirements align with service-oriented and modular design principles.• Develop and maintain thorough documentation, including functional requirements, process flows, and service definitions.• Facilitate requirement validation through stakeholder walkthroughs, ensuring alignment with business and technical needs.• Contribute to backlog refinement by clarifying scope, dependencies, and acceptance criteria.• Manage and update requirements documentation for new development requests post-modernization, ensuring accuracy and consistency.• Ensure documentation reflects evolving platform capabilities and remains up-to-date.
2026-04-09T00:00:00Z