10 results for Desktop Support Analyst in Lakeland, FL

Application Support Analyst

Saint Petersburg, FL
onsite
Permanent
50000.00 - 70000.00 USD / Yearly
A public-sector organization is seeking an Application Support Analyst to provide day‑to‑day operational support for internal application systems and end‑user technology. This role focuses on maintaining desktop environments, administering third‑party software, supporting business applications, and ensuring reliable operation of computer hardware, peripherals, and operating systems. The position requires a self‑motivated professional who can work independently, manage multiple tasks, and coordinate with external vendors when needed. Key Responsibilities<ul><li>Support and maintain a Microsoft‑based desktop environment, including installation, configuration, and troubleshooting of computers, printers, and related peripherals.</li><li>Administer and support vendor‑provided application systems used across the organization.</li><li>Perform operating system installation, configuration, updates, and issue resolution.</li><li>Assist with job scheduling, documentation, and routine operational tasks for application software.</li><li>Provide end‑user support, training, and guidance to ensure effective use of technology resources.</li><li>Install and maintain digital display equipment as needed.</li><li>Utilize scripting tools such as PowerShell to automate tasks and improve efficiency.</li><li>Serve as a liaison between internal teams and external vendors to resolve technical issues.</li><li>Maintain accurate records of work activities using established ticketing and change‑management processes.</li><li>Support organizational needs during emergency situations as part of an emergency‑critical role.</li></ul>
2026-04-09T13:48:44Z

Technical Support Rep

Sarasota, FL
onsite
Contract / Temporary to Hire
17.41 - 20.16 USD / Hourly
The Product & Applications group is a specialized team within the Marketing organization responsible for delivering accurate, timely product and application support to both internal and external customers. This role serves as the first point of contact for troubleshooting inquiries related to instrument use, applications, maintenance, and best practices. The Technical Support Representative works closely with Marketing, Sales, Quality, and Operations teams to resolve customer issues and deliver a high level of technical support and customer service. Key Responsibilities<ul><li>Provide professional, timely responses to technical support requests received via phone, email, video call, or web form</li><li>Troubleshoot instrument-related issues, including mechanical, electronic, software, data, and chemistry-related concerns</li><li>Conduct post-sale product training sessions for customers</li><li>Assist customers in locating product documentation and resources</li><li>Document customer inquiries, quality concerns, warranty issues, and feedback in organizational systems</li><li>Generate repair and post-sale service quotes</li><li>Authorize, initiate, track, and manage customer product returns related to repair services</li><li>Maintain up-to-date product and application knowledge</li><li>Document problem statements, troubleshooting steps, and resolutions for all customer interactions</li><li>Partner with Quality teams to escalate and track product non-conformance complaints and communicate outcomes to customers</li><li>Identify potential sales opportunities and share insights with internal teams</li><li>Collect data and prepare reports on recurring technical issues, warranty trends, and system performance</li><li>Maintain accurate records in CRM systems for visibility across Marketing and Sales</li><li>Create and update CRM dashboards, reports, and activity logs</li><li>Enter and maintain leads, contact details, and account information, including updates to existing records</li><li>Log customer interactions such as calls, emails, and meeting notes to support full relationship history</li><li>Review and clean CRM data to ensure accuracy and integrity</li><li>Document instrument registrations</li><li>Prepare regular statistical reports for management related to support ticket volume and trends</li><li>Develop user-facing materials to improve system understanding and reduce support volume</li><li>Provide feedback to product management, sales, and engineering on opportunities for product improvement</li><li>Participate in continuous process improvement initiatives</li></ul>
2026-03-30T17:53:46Z

Tyler Munis ERP Analyst

Saint Petersburg, FL
onsite
Permanent
70000.00 - 100000.00 USD / Yearly
Key ResponsibilitiesTyler Munis System Administration<ul><li>Administer, configure, and maintain all Tyler Munis ERP modules </li><li>Manage system updates, patches, upgrades, and environment refreshes.</li><li>Monitor system performance, troubleshoot issues, and coordinate with Tyler Technologies as needed.</li><li>Maintain user roles, permissions, security settings, and workflow configurations.</li><li>Oversee data integrity, system logs, and scheduled jobs.</li></ul>Technical Support & Maintenance<ul><li>Perform routine system health checks, database maintenance tasks, and application monitoring.</li><li>Support integrations between Munis and other City systems (e.g., HRIS, financial systems, document management).</li><li>Assist with report development using tools such as Crystal Reports, SQL, SSRS, or Munis reporting utilities.</li><li>Participate in disaster recovery planning and testing for ERP systems.</li><li>Document system configurations, procedures, and technical workflows.</li></ul>Customer Service & Functional Support<ul><li>Serve as a primary point of contact for HR, Payroll, Finance/Accounting Stakeholders using Munis.</li><li>Provide Tier 2/Tier 3 support for functional and technical issues.</li><li>Train end users, develop user guides, and support onboarding for new staff.</li><li>Collaborate with business units to analyze needs, improve processes, and implement system enhancements.</li></ul>Secondary Technical Skills (Preferred but Not Required)These skills are not mandatory but are highly valuable in supporting ERP ecosystem:<ul><li>SQL scripting and database query optimization</li><li>API or flat‑file integrations</li><li>Basic PowerShell or automation scripting</li><li>Experience with workflow automation tools</li><li>Familiarity with ITIL service management practices</li><li>Knowledge of financial, HR, payroll, or procurement business processes</li><li>Experience with cloud‑hosted Munis environments or hybrid infrastructure</li></ul>
2026-03-16T13:23:43Z

Tyler Munis ERP Analyst

Saint Petersburg, FL
onsite
Permanent
70000.00 - 85000.00 USD / Yearly
We are looking for a knowledgeable and detail-oriented ERP Analyst to manage and support Tyler Munis systems in Saint Petersburg, Florida. This role involves overseeing system functionality, ensuring seamless operations, and collaborating with stakeholders to optimize processes. The ideal candidate demonstrates technical expertise, strong problem-solving skills, and a commitment to delivering excellent service. Responsibilities: • Administer, configure, and maintain Tyler Munis ERP modules to ensure system reliability and performance. • Perform system updates, patches, and upgrades while managing environment refreshes. • Monitor system functionality, troubleshoot technical issues, and coordinate resolutions with Tyler Technologies. • Manage user roles, permissions, security settings, and workflow configurations to maintain system integrity. • Develop and maintain documentation for system configurations, procedures, and workflows. • Provide Tier 2 and Tier 3 technical support to resolve functional and technical challenges. • Collaborate with departments to analyze business needs, improve processes, and implement system enhancements. • Support integration efforts between Tyler Munis and other systems, such as financial and document management platforms. • Assist with report creation using tools like Crystal Reports and Munis reporting utilities. • Participate in disaster recovery planning and testing for ERP systems.
2026-03-11T22:08:41Z

SAP B1 Systems Analyst

Clearwater, FL
onsite
Permanent
70000.00 - 110000.00 USD / Yearly
Hire date for this position is ASAP with matching candidates interviewing with our end client the last week of March. If you're a savvy SAP Business Systems Analyst in the IT world, have at least 3 years of professional experience, and looking for a full time position. APPLY NOW. We are looking for a skilled SAP Systems Analyst to join our team in Clearwater, Florida. In this role, you will leverage your expertise to analyze business processes, recommend system improvements, and support ERP configurations to enhance operational efficiency. This position offers an excellent opportunity to contribute to a growing organization while driving impactful changes. Responsibilities:• Examine and document existing business processes to identify areas for improvement.• Align organizational workflows with SAP system capabilities to optimize operations.• Propose enhancements to system usage and business workflows to increase efficiency.• Facilitate the implementation of system updates and changes as needed.• Provide ongoing support for current SAP system implementations and configurations.• Collaborate on future business expansion projects and introduce innovative operational strategies.• Deliver technical assistance and solutions to address system-related challenges.• Gather and analyze requirements to ensure alignment with organizational objectives.• Conduct system configurations and resolve technical issues related to SAP.• Ensure smooth integration of business processes with ERP solutions.
2026-03-24T12:08:43Z

UKG Payroll System Technical Analyst

Saint Petersburg, FL
onsite
Permanent
60000.00 - 90000.00 USD / Yearly
We are looking for a highly skilled UKG Payroll System Technical Analyst to join our team in Saint Petersburg, Florida. In this role, you will leverage your expertise in ERP and CRM configuration to support payroll systems and ensure seamless functionality across interfaces. This position offers the opportunity to contribute to meaningful projects within a dynamic non-profit organization. Responsibilities: • Configure and maintain the UKG Pro Workforce Suite, including system setup and integrations with payroll and other systems. • Analyze business requirements and document process flows to ensure system functionality aligns with organizational goals. • Develop and execute programming solutions for large datasets, utilizing tools such as SQL, Oracle, or db2. • Collaborate with teams to perform data mining and analysis for improved decision-making. • Provide technical user support and troubleshoot issues related to payroll and timekeeping systems. • Ensure system upgrades and configuration changes are executed effectively and meet deadlines. • Create and maintain documentation for system processes and configurations. • Work closely with stakeholders to gather requirements and implement system improvements. • Conduct training sessions for end-users to enhance system understanding and usage. • Monitor system performance and identify opportunities for optimization.
2026-03-16T12:38:44Z

IT/SDLC Business Analyst

Clearwater, FL
onsite
Permanent
65000.00 - 95000.00 USD / Yearly
We are looking for a skilled IT/SDLC Business Analyst to join our team in Clearwater, Florida. In this role, you will bridge the gap between business needs and technical solutions, ensuring seamless collaboration across teams. The ideal candidate will bring expertise in the Property & Casualty insurance industry and thrive in a fast-paced SaaS environment. Responsibilities: • Analyze business processes and workflows to identify areas for improvement and align them with technical solutions. • Collaborate with cross-functional teams, including developers, QA, product managers, and client stakeholders, to gather and refine requirements. • Translate business needs into detailed user stories and acceptance criteria for development teams. • Utilize tools such as Microsoft Office and Azure DevOps to track and manage projects effectively. • Conduct gap analyses to ensure alignment between current systems and desired outcomes. • Provide support for occasional after-hours releases or client-specific needs. • Ensure high-quality deliverables by applying strong attention to detail and problem-solving skills. • Assist in development testing and quality assurance processes to validate system functionality. • Stay informed about cloud-based SaaS platforms and hybrid architectures to better support client needs. • Foster strong communication and collaboration to resolve misunderstandings and drive project success.
2026-03-26T12:24:01Z

Fast Formula Developer

Tampa, FL
remote
Temporary
50.00 - 60.00 USD / Hourly
Robert Half has a brand new opening for a Fast Formula Developer for a 1 year contract, with a reputable higher-education client based here in the Tampa Bay area.Position is 100% REMOTE, and full-time hours.Interviews are actively being scheduled - Apply NOW! Looking for an experienced Fast Formula Developer to support the design, development, testing, and maintenance of Oracle HCM Cloud Fast Formula solutions. This role requires a strong functional and technical background in Oracle HCM, with demonstrated expertise developing and supporting Fast Formulas for HR, Payroll, and Benefits business processes. Scope of Work:Fast Formula Development & Support<ul><li>Design, develop, enhance, and maintain Oracle HCM Fast Formulas to support business requirements across: Core HR, Compensation, Payroll, Benefits, Absence Management etc.</li><li>Analyze business and functional requirements and translate them into efficient, maintainable Fast Formula logic.</li><li>Modify existing formulas to support regulatory changes, business process updates, and Oracle quarterly releases.</li><li>Ensure formulas align with Oracle HCM best practices and delivered functionality.</li></ul>Testing & Validation<ul><li>Perform unit testing and support functional, regression, and user acceptance testing (UAT) related to Fast Formula changes.</li><li>Troubleshoot and resolve formula‑related issues, errors, and unexpected outcomes.</li><li>Partner with QA and functional teams to validate results across end‑to‑end Oracle HCM business processes.</li><li>Support release readiness activities for Oracle HCM quarterly updates and patches.</li></ul>Collaboration & Documentation<ul><li>Work closely with Product Owners, Business Analysts, QA testers, and HR stakeholders.</li><li>Document formula logic, assumptions, dependencies, and configuration details.</li><li>Communicate risks, impacts, and recommended solutions related to Fast Formula changes.</li><li>Provide knowledge transfer to USF staff, as requested.</li></ul>Deliverables<ul><li>Developed and updated Oracle HCM Fast Formulas</li><li>Technical and functional documentation for formulas</li><li>Unit test results and defect resolution documentation</li><li>Support for UAT and release readiness activities</li></ul>
2026-04-06T18:38:43Z

ERP/CRM Developer

Orlando, FL
onsite
Permanent
110000.00 - 130000.00 USD / Yearly
Developer/Analyst – PeopleSoft<ul><li>Design and develop complex PeopleSoft HR programs, reports, interfaces, and application enhancements to meet business needs.</li><li>Configure and maintain Time & Labor rules to support compliance and accurate pay calculations.</li><li>Translate user and business requirements into effective technical solutions within PeopleSoft.</li><li>Code, test, debug, and implement solutions using PeopleCode, Application Engine, SQR, BI Publisher, PS Query, and Oracle technologies.</li><li>Maintain documentation for applications, processes, and system modifications.</li><li>Troubleshoot and resolve system issues to ensure optimal HR system performance.</li><li>Support and enhance PeopleSoft functionality in collaboration with HR functional partners.</li><li>Mentor junior team members on PeopleSoft development best practices.</li></ul>
2026-04-01T16:53:46Z

NetSuite IT Administrator/Implementation Specialist

Brandon, FL
onsite
Permanent
90000.00 - 110000.00 USD / Yearly
Are you a NetSuite Administrator looking for a direct permanent position in a smaller company where you will be the Subject Matter Expert within a small manufacturing office of around 50 employees in the East Tampa, FL area? If so, apply now. FTE Opening for a stand along NetSuite Administrator role for a small manufacturing company in the East Hillsborough County Area with a ~50. INTERVIEWS BEGINNING WITH OUR CLIENT FIRST WEEK OF FEBRUARY. S We are looking for an experienced NetSuite IT Administrator/Implementation Specialist to take ownership of our ERP system and lead its integration into our business operations. Based in Gibsonton, Florida, this role requires a highly skilled individual with strong attention to detail who can manage the implementation, administration, and optimization of NetSuite while collaborating across multiple departments. The ideal candidate will bring deep technical expertise and a proactive approach to streamlining processes and driving efficiency. Responsibilities: • Lead the comprehensive implementation of NetSuite, including migration from QuickBooks, ensuring alignment with business goals. • Collaborate with internal teams and external partners to define project scope, deliverables, and timelines. • Configure NetSuite modules such as financials, inventory management, manufacturing workflows, project costing, and reporting dashboards. • Manage and validate data migration strategies, ensuring accuracy and reconciliation from legacy systems. • Serve as the primary administrator, maintaining system roles, permissions, workflows, and customizations. • Develop and maintain reports, KPIs, and dashboards to support business analytics and decision-making. • Oversee system upgrades, testing, and change management processes to ensure smooth transitions. • Identify and implement automation opportunities to enhance operational efficiency across departments. • Train end-users, create documentation, and establish best practices for system usage. • Ensure data integrity, compliance with governance standards, and audit readiness through robust system controls.
2026-04-09T13:54:06Z