We are looking for a Collections Specialist to support member account resolution for a credit union in Louisiana. This long-term contract opportunity is ideal for someone who combines strong collections knowledge with a service-focused approach to helping members navigate payment solutions. In this role, you will manage past-due accounts with care, maintain accurate documentation, and work closely with internal partners to promote positive member experiences and account accuracy.<br><br>Responsibilities:<br>• Oversee collection activities for delinquent member accounts and pursue timely resolution through detail-oriented outreach and follow-up.<br>• Speak with members about account balances, repayment options, and current account standing while maintaining a respectful and solutions-oriented approach.<br>• Respond to questions and concerns with a high level of customer care, helping members understand available paths toward resolving outstanding obligations.<br>• Record all conversations, commitments, and payment arrangements accurately within account management systems to ensure complete documentation.<br>• Partner with colleagues across internal departments to address account discrepancies and support a smooth member experience.<br>• Evaluate individual account situations and recommend practical payment solutions that align with member needs and credit union guidelines.<br>• Monitor account activity and payment progress to ensure follow-through on agreed arrangements and identify when additional action is needed.
<p>We are looking for a Network Engineer (ideally CCNA or CCNP certified currently) to support and enhance enterprise network operations in Lafayette, Louisiana. This role focuses on maintaining secure, reliable connectivity across critical infrastructure while partnering with technical teams to resolve complex network issues. The ideal candidate brings strong hands-on experience with Cisco environments, firewall administration, and routing protocols in production settings.</p><p><br></p><p>Responsibilities:</p><p>• Administer and optimize network infrastructure built on Cisco routing and switching technologies to ensure dependable performance and availability.</p><p>• Configure, manage, and troubleshoot Palo Alto and Cisco ASA firewalls while maintaining secure access and traffic control policies.</p><p>• Support routing operations by implementing and tuning Border Gateway Protocol (BGP) for stable external and internal connectivity.</p><p>• Investigate network incidents, identify root causes, and deliver timely resolution for connectivity, latency, and security-related issues.</p><p>• Monitor network health and capacity, recommending improvements that strengthen resilience, scalability, and overall efficiency.</p><p>• Collaborate with infrastructure and security teams to plan, test, and deploy network changes with minimal operational disruption.</p><p>• Maintain accurate technical documentation for configurations, topology, standards, and support procedures.</p><p>• Participate in ongoing network upgrades and environment changes, including tasks related to platform or process updates when needed.</p>