Add your latest resume to match with open positions.

4 results for Customer Support Engineer in Kennesaw, GA

Customer Support Engineer

Kennesaw, GA
onsite
Temporary
18 - 20 USD / Hourly
We are looking for a dedicated Customer Support Engineer to join our team in Kennesaw, Georgia. In this long-term contract role, you will provide exceptional support to customers by addressing technical issues, analyzing energy systems, and ensuring the seamless delivery of energy management solutions. This position requires a proactive problem-solver who thrives in a fast-paced, customer-focused environment. Responsibilities: • Deliver outstanding support to clients via phone calls, emails, and ticketing systems, ensuring all issues are resolved promptly. • Analyze energy management systems and related data to identify opportunities for optimization. • Interpret technical documents such as wiring diagrams and as-built drawings to support troubleshooting and system improvements. • Collaborate with internal teams, field operations, contractors, and vendors to ensure timely project completion. • Maintain accurate documentation of work orders, incoming calls, and other updates to ensure proper record-keeping. • Address technical problems by researching solutions, implementing fixes, or escalating issues when necessary. • Build positive relationships with customers by demonstrating professionalism and empathy during interactions. • Handle challenging situations, including upset customers or stressful calls, with composure and efficiency. • Adapt to flexible work schedules and shift requirements as needed. • Provide guidance and support to team members to ensure the overall success of the department.
2026-04-10T00:00:00Z

Customer Service Representative

Atlanta, GA
onsite
Contract / Temporary to Hire
22.3535 - 25.883 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Atlanta, Georgia. This is a Contract to permanent opportunity, offering the chance to grow within a dynamic and collaborative environment. The ideal candidate will bring strong interpersonal skills, attention to detail, and a passion for delivering exceptional service to internal and external customers. Responsibilities: • Respond promptly to inbound and outbound customer inquiries, ensuring accurate and timely communication. • Process customer orders efficiently using internal systems, maintaining a high degree of accuracy. • Collaborate with the production team to ensure orders are produced and shipped on schedule. • Utilize tools such as Oracle, Excel (including pivot tables and VLOOKUP functions), and other relevant software to manage data and support customer needs. • Maintain a thorough understanding of customer requirements to provide tailored solutions. • Address and resolve customer issues or concerns with attention to detail and effectiveness. • Document all customer interactions and transactions for future reference and reporting. • Support call center operations by handling a high volume of calls with efficiency. • Act as a liaison between customers and internal departments to facilitate seamless service delivery.
2026-04-15T00:00:00Z

Automation Engineer

Lawrenceville, GA
onsite
Permanent
85000 - 95000 USD / Yearly
Service & Automation EngineerThis position supports customers with technical service needs related to advanced manufacturing equipment and automated production systems. The role focuses on troubleshooting, upgrade support, and automation software commissioning to ensure equipment performance, uptime, and customer satisfaction.You will travel to customer sites and work independently to diagnose and resolve technical issues. Candidates should be self-driven, organized, and comfortable handling service requests both on-site and remotely. Travel may be required on short notice, with service visits typically lasting 1–2 weeks and occasionally longer. When not traveling, you will provide remote support and contribute to continuous improvement of service operations. Key ResponsibilitiesCustomer Support & Service<ul><li>Serve as a primary technical contact for customer inquiries and service requests.</li><li>Provide remote troubleshooting support using phone, email, and secure remote access tools.</li><li>Diagnose issues and guide customers through corrective actions.</li><li>Escalate complex problems to specialized engineering teams when needed.</li><li>Perform on-site service work such as troubleshooting, commissioning, maintenance, and repairs when remote resolution is not possible.</li></ul>PLC Programming & Troubleshooting<ul><li>Modify, test, and debug PLC programs across modern and legacy control platforms (examples include Siemens and Allen-Bradley systems).</li><li>Troubleshoot ladder logic, function blocks, and structured text issues.</li><li>Optimize control logic for performance, safety, and efficiency.</li><li>Perform online/offline edits during commissioning or service activities.</li></ul>Drive Configuration & Diagnostics<ul><li>Configure and troubleshoot VFDs, servo drives, and motion controllers.</li><li>Set motor parameters, feedback devices, and motion profiles.</li><li>Diagnose drive faults such as overcurrent, encoder errors, or communication issues.</li><li>Integrate drives with PLC systems via industrial networks (e.g., EtherNet/IP, Profinet).</li></ul>HMI / SCADA Support<ul><li>Create or modify operator interface screens including alarms, trends, recipes, and controls.</li><li>Connect PLC tags to HMI objects and verify communications.</li><li>Adjust user interfaces based on operator feedback.</li><li>Troubleshoot display, scripting, or communication issues.</li></ul>Quality & Continuous Improvement<ul><li>Confirm resolution of service issues and ensure equipment reliability.</li><li>Provide feedback to engineering teams on recurring problems or improvement opportunities.</li><li>Document service activities and customer interactions in internal systems.</li></ul>Collaboration<ul><li>Support spare-parts identification and service quotation activities.</li><li>Share technical knowledge with internal teams and participate in project discussions.</li></ul>
2026-04-09T00:00:00Z

HubSpot Engineer

Woodstock, GA
onsite
Temporary
75 - 100 USD / Hourly
OverviewOur client is implementing HubSpot for the first time and is seeking a HubSpot Engineering Expert/SME to support the initial stand‑up, integration design, and validation efforts. This role is critical due to client's operating on a custom-built ERP platform with a SQL Server / C# backend, requiring custom HubSpot integrations that go beyond out‑of‑the‑box capabilities.The internal development team will handle the core programming work. This consultant will provide HubSpot technical leadership, owning integration design, data modeling guidance, and testing strategy, with a strong understanding of HubSpot’s backend data schema and APIs. Key Responsibilities<ul><li>Serve as the HubSpot technical SME for initial implementation and ongoing support</li><li>Lead the design and validation of integrations between HubSpot and a custom ERP system</li><li>Advise on HubSpot data architecture, including:</li><li>Object modeling</li><li>Property strategy</li><li>Required field mapping</li><li>Data sync rules and dependencies</li><li>Partner with internal engineers integrating HubSpot with:</li><li>Custom REST APIs</li><li>SQL Server database</li><li>C# backend services</li><li>Ensure HubSpot data feeds reliably into key required fields within the ERP system</li><li>Support HubSpot configuration decisions during initial setup</li><li>Assist with integration testing, troubleshooting, and refinement</li><li>Act as an ongoing HubSpot resource for future enhancements and support needs</li></ul>
2026-04-02T00:00:00Z