2 results for Customer Resolution in Kansas City, MO

Customer Service Representative

Kansas City, MO
onsite
Contract / Temporary to Hire
20.9 - 22 USD / Hourly
We are looking for an experienced Customer Service Representative to join a client in Kansas City, Missouri. This is a Contract to permanent position where you will play a key role in providing exceptional support to policyholders, resolving inquiries, and ensuring customer satisfaction. The ideal candidate will bring strong communication skills, a deep understanding of financial retirement products, and a commitment to delivering high-quality service. Responsibilities:• Address and resolve policyholder complaints and issues, ensuring timely communication of solutions.• Process various policy values, including premium refunds, loan balances, and death benefit requests.• Review and implement policy changes with accuracy and attention to detail.• Utilize web-based customer software to manage and track inquiries effectively.• Communicate with policyholders via email and phone to address concerns and provide updates.• Interpret policy provisions and explain company products to customers.• Ensure compliance with administrative practices and company procedures.• Collaborate with internal teams to enhance customer experience and streamline processes.• Maintain detailed records of customer interactions and resolutions.• Perform additional duties as assigned to support operational needs.
2026-04-13T00:00:00Z

Customer Experience Specialist

Shawnee Mission, KS
onsite
Temporary
19 - 19 USD / Hourly
We are looking for a highly motivated Customer Experience Specialist for a client in Overland Park, Kansas. In this long-term contract role, you will play a pivotal part in ensuring exceptional customer support by addressing inquiries, resolving concerns, and fostering positive relationships. This position is perfect for someone who thrives in a collaborative environment and is dedicated to delivering excellent service. Responsibilities:• Build strong relationships with customers, internal teams, and external stakeholders to enhance program satisfaction and usage.• Handle customer inquiries and concerns with professionalism, ensuring timely and accurate resolutions.• Escalate unresolved issues to the appropriate teams or leadership when necessary.• De-escalate challenging interactions while maintaining a high standard of customer service.• Document customer interactions, feedback, and complaints accurately in the system.• Meet or exceed established performance metrics, including service level agreements (SLAs) and departmental standards.• Participate actively in training sessions and provide constructive feedback to improve processes and documentation.• Collaborate with leadership and team members to enhance program satisfaction and implement actionable insights from client reviews.• Adapt positively to organizational changes and provide support for new program implementations.• Complete daily administrative tasks such as billing preparation, account updates, and onboarding processes efficiently.
2026-04-13T00:00:00Z