We are looking for a skilled Systems Administrator to join our team in Portage, Michigan. This role requires an individual with strong technical expertise and a passion for delivering exceptional service to clients. You will play a critical role in maintaining server and network infrastructure while ensuring seamless operations.<br><br>Responsibilities:<br>• Provide direct support to customers, addressing inquiries and resolving technical issues efficiently.<br>• Manage and maintain server environments, including virtualization and network operations.<br>• Perform triage and troubleshooting for support requests, identifying and implementing solutions promptly.<br>• Utilize Active Directory to manage user accounts, permissions, and system configurations.<br>• Oversee Windows-based systems, ensuring updates and security measures are implemented.<br>• Collaborate with team members to manage projects and ensure timely completion.<br>• Apply cybersecurity best practices to safeguard data and systems from potential threats.<br>• Leverage automation and artificial intelligence tools to optimize system performance.<br>• Work with Dell and Citrix technologies to ensure compatibility and functionality across platforms.
The Desktop Administrator will be responsible for diagnosing and troubleshooting PC systems, software/hardware updates, maintaining backups, diagnostics of failing components, and imaging/deployment of new systems. The desktop administrator supports end users remotely to resolve their PC problems along with arranging for systems to be shipped to the administrator for resolution. This position relies on instructions and pre-established guidelines to perform the functions of the job<br>Functions/Responsibilities:<br>• Provide subject matter expertise in resolving incidents and problems.<br>• Execution of service requests.<br>• Contributes to the planning and organization of the deployment of new systems.<br>• Participates in departmental and cross-departmental IT projects.<br>• Lead and train fellow desktop administrators in organizational procedures.<br>• Assists in organizational training<br>• Contributor of the knowledge store used by the desktop support team.<br>• Monitor activities performed by the desktop support team and ensure that execution is compliant with procedures.<br>• Ensure that asset management library is accurate.<br>• Follows best practices and standards for the desktop support team.<br>• Execute the asset management procedure.<br>• Contributes to the project planning of hardware and software procurement process.<br>Required Experience:<br><br>What you bring to the team:<br>Competencies:<br>• 2+ years’ experience in desktop support · Microsoft certifications relating to desktop support preferred<br>• CompTIA A+ Certification is preferred<br>• Excellent customer service skills<br>• Strong inter-personal and communication skills<br>• Strong troubleshooting skills<br>• Ability to explain and document procedures verbally and in writing<br>• Demonstrated ability to act proactively<br>• Demonstrated ability to prioritize and document tasks / activity<br>• Demonstrated ability to enact improvements within IT environment / end-user experience<br>• Experience working in a fast-paced support environment <br>• Experience using ticketing tool to react to failures, requests and escalations<br>• Experience with desktop imaging, inventory, and reporting tools<br>• Strong familiarity and support experience with thin-clients technology<br>• Strong understanding of support requirements related to Windows Desktop OS<br>• OS security (rights, privileges, account) and hardening (upgrades, patches, registry) techniques<br>• Experience in Active Directory management<br>• Experience in PowerShell Scripting preferred<br>• Experience in SalesForce strongly preferred<br>• Basic understanding of phone support (basic troubleshooting, setup)<br>• Basic understanding of support requirements related to Windows Server OS<br>• Basic understanding of Networking/Security technologies (Ethernet, routers, switches, firewalls, VPN, etc.)<br>Education:<br>Associate’s degree (or higher) or 2+ years detail oriented work experience<br>Required License(s)/Certification(s):<br>Valid, active driver’s license with a good driving record as defined by the Company’s current insurance provider.
We are looking for a Help Desk/Desktop Support Analyst to join our team in Portage, Michigan. In this role, you will provide essential IT support to ensure smooth operations, troubleshoot technical issues, and assist users with their technology needs. This position requires a proactive individual capable of handling diverse tasks and maintaining high standards of service.<br><br>Responsibilities:<br>• Operate the IT Help Desk, addressing and resolving support tickets efficiently to minimize downtime.<br>• Configure and set up new hardware and software for users, ensuring proper functionality.<br>• Provide basic training and guidance to users to enhance their understanding of IT systems.<br>• Collaborate on project-based tasks as directed by the IT Director to support organizational goals.<br>• Monitor and manage the antivirus server and patch management systems to ensure all devices are secure and up to date.<br>• Utilize remote control software to deliver support to personnel across various locations.<br>• Maintain thorough and accurate documentation for IT processes and department operations.<br>• Stay informed on industry trends by attending webinars, conferences, and educational sessions.<br>• Perform other IT-related duties as assigned to support the department's needs.
We are looking for a dedicated Financial Analyst to join our team in Battle Creek, Michigan. This role is pivotal in ensuring the accuracy and efficiency of financial operations within the facility, including payroll management and purchasing analysis. The ideal candidate will collaborate closely with plant staff, human resources, and other departments to maintain financial integrity and support continuous improvement initiatives.<br><br>Responsibilities:<br>• Conduct daily analysis of purchasing activities and payroll processes to ensure accuracy and compliance.<br>• Serve as the primary liaison between the finance team, human resources, and plant staff for payroll-related matters.<br>• Reconcile payroll systems, weekly and bi-monthly payroll payments, and the plant checkbook.<br>• Assist with internal controls documentation and maintain compliance with Sarbanes-Oxley requirements.<br>• Support both internal and external audits by preparing necessary documentation and addressing inquiries.<br>• Prepare manual journal entries and ensure accurate cost allocation during month-end closings.<br>• Collaborate with plant buyers and staff to verify purchase requisitions and resolve discrepancies.<br>• Manage intercompany invoice reconciliations and monitor receivables/payables activities.<br>• Maintain fixed asset records and oversee capital project tracking from inception to registration.<br>• Conduct physical inventory counts for selected fixed assets and support inventory control measures.
<p>We are looking for a highly organized and detail-oriented General Office Clerk to join our team in Cassopolis, Michigan. This a part-time, M-F, contract-to-permanent position offers an excellent opportunity to provide administrative support in a sensitive and service-oriented environment. The role includes comprehensive training from the outgoing office administrator to ensure a seamless transition and success in this position.</p><p><br></p><p>Responsibilities:</p><p>• Provide accurate and timely administrative support by completing paperwork and maintaining proper documentation processes.</p><p>• Coordinate scheduling and assist funeral directors with office tasks to ensure smooth operations.</p><p>• Monitor active files for missing steps, track progress, and ensure all client needs are met with precision.</p><p>• Welcome visitors, receive deliveries, and manage front desk operations with a focus on quality service.</p><p>• Uphold confidentiality and demonstrate sensitivity when interacting with grieving families.</p><p>• Utilize Microsoft Office and other software tools efficiently to perform routine office tasks.</p><p>• Maintain a neat and organized workspace while adhering to the organization's standards.</p><p>• Participate in hands-on training provided by the outgoing office administrator to understand procedures thoroughly.</p>
