We are looking for a dedicated Help Desk Analyst to provide efficient technical support for a paper and packaging industry client located in Kalamazoo, Michigan. This is a long-term contract position that requires onsite presence to ensure seamless operations and assist in resolving IT-related challenges. The ideal candidate will play a key role in maintaining hardware and software systems while delivering exceptional service to users.<br><br>Responsibilities:<br>• Diagnose and address basic IT issues to minimize downtime and ensure smooth operations.<br>• Prepare and configure PCs and laptops through imaging and setup processes.<br>• Set up and maintain workstations, ensuring proper functionality and accessibility.<br>• Install and connect printers and other hardware devices to the network.<br>• Perform routine troubleshooting for hardware, software, and connectivity issues.<br>• Conduct hardware upgrades and installations to meet evolving user needs.<br>• Provide technical support for software installations and resolve application-related problems.<br>• Assist in maintaining a data center environment, ensuring optimal system performance.<br>• Deliver desktop support by addressing user concerns and resolving technical issues.<br>• Collaborate with team members to enhance IT service delivery and improve system reliability.
