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2 results for Desktop Support Analyst in Kalamazoo, MI
- Ada, MI
- onsite
- Temporary / Contract
- 27.55 - 31.9 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for end users in Ada, Michigan. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and connectivity issues while delivering a strong customer support experience. The role focuses on maintaining stable desktop operations, addressing service requests efficiently, and supporting users across Microsoft-based environments.<br><br>Responsibilities:<br>• Respond to incoming support requests and resolve desktop, laptop, and peripheral issues in a timely manner.<br>• Troubleshoot problems related to Windows operating systems, user accounts, and common business applications.<br>• Manage and update Active Directory records, including user access, password resets, and account support tasks.<br>• Investigate network and VPN connectivity concerns and escalate more complex incidents when needed.<br>• Install, configure, and maintain desktop hardware and standard workstation software for end users.<br>• Track, document, and close service desk tickets with clear notes and accurate status updates.<br>• Assist with routine server administration and support activities as directed by the technical team.<br>• Provide hands-on and remote support to ensure employees can work effectively with minimal disruption.
- 2026-05-19T00:00:00Z
- Kalamazoo, MI
- onsite
- Temporary / Contract
- 18 - 22 USD / Hourly
- We are looking for an entry-level Help Desk Analyst to join an education-focused organization in Kalamazoo, Michigan on a Contract basis. This opportunity is ideal for someone with foundational technical skills who enjoys hands-on troubleshooting and supporting end users with device-related needs. The role centers on preparing, replacing, and updating workstation equipment while helping maintain a smooth experience for staff and students.<br><br>Responsibilities:<br>• Provide first-line technical assistance for desktop, software, and hardware issues encountered by end users.<br>• Support device replacement activities by setting up, exchanging, and verifying equipment for daily use.<br>• Perform equipment refresh tasks, including uninstalling older workstations and preparing updated devices for deployment.<br>• Troubleshoot basic problems involving PCs, desktops, and related software to restore functionality quickly.<br>• Assist with Chromebook setup, support, and issue resolution when assigned.<br>• Track completed work accurately and communicate status updates to the appropriate team members.<br>• Test devices after installation or repair to confirm they are functioning properly before handoff.<br>• Maintain an organized work area and handle technology assets carefully during support and deployment activities.
- 2026-05-28T00:00:00Z