We are looking for a Warranty Technician to join our team in Lowell, Michigan, on a long-term contract basis. This role offers a hybrid work schedule, allowing you to balance three days in the office and two days working remotely. As a key team member, you will contribute to ensuring warranty claims are efficiently managed while providing exceptional technical support and customer service.<br><br>Responsibilities:<br>• Process and evaluate warranty claims, ensuring accuracy and compliance with company policies.<br>• Provide technical support to customers and internal teams, resolving issues related to warranty and product functionality.<br>• Utilize ERP systems and databases to track, analyze, and manage warranty data effectively.<br>• Collaborate with engineering and product management teams to address warranty-related concerns and drive improvements.<br>• Review and analyze product quality issues to identify trends and recommend corrective actions.<br>• Train customers and team members on warranty processes and tools, fostering understanding and efficient usage.<br>• Prepare detailed reports and presentations using Microsoft Office Suite tools, including Excel, Word, and PowerPoint.<br>• Coordinate with cross-functional teams to ensure timely resolution of warranty claims and related technical issues.<br>• Implement continuous improvement initiatives to optimize warranty processes and enhance customer satisfaction.<br>• Monitor and maintain CRM systems to track customer interactions and warranty claim statuses.
We are looking for an experienced HRIS Systems Analyst to join our team in Wyoming, Michigan. In this role, you will provide technical expertise and leadership in managing HR systems and processes, ensuring the integrity and functionality of data while supporting various HR initiatives. This hybrid position allows you to work both onsite and remotely, with a focus on delivering innovative solutions to enhance system operations.<br><br>Responsibilities:<br>• Lead the implementation and support of major HR projects and annual processes, such as Total Compensation Statements and Benefits Confirmation Statements.<br>• Analyze HR system functionality and propose solutions to optimize processes and achieve objectives.<br>• Monitor vendor updates, software patches, and releases to evaluate their impact on current and future system functionality.<br>• Configure and maintain tables and structures within HR systems to ensure efficient operation.<br>• Serve as a subject matter expert for HR systems, ensuring data integrity, conducting system testing, and identifying opportunities for process improvements.<br>• Assist in responding to federal and state audits, compliance examinations, and internal or third-party reviews.<br>• Collaborate with the IS team to troubleshoot and resolve programming and system-related issues.<br>• Develop and maintain custom reports, utilizing data mining and query building techniques.<br>• Stay updated on industry trends and adapt to changing tools, requirements, and system updates.
We are looking for an experienced IT Director to guide and oversee our technology operations while driving innovation and efficiency. In this role, you will play a crucial part in shaping our IT infrastructure and ensuring it aligns with organizational goals. The ideal candidate will bring a strategic mindset, strong leadership abilities, and a passion for leveraging technology to achieve business success.<br><br>Responsibilities:<br>• Lead and manage the IT department, fostering a culture of collaboration and innovation.<br>• Develop and implement strategies for IT infrastructure, ensuring scalability and efficiency.<br>• Oversee the deployment and maintenance of hardware, software, and network systems.<br>• Collaborate with leadership to align IT priorities with organizational objectives.<br>• Ensure the security, reliability, and performance of IT systems and networks.<br>• Design and enforce IT policies, standards, and best practices to support operational excellence.<br>• Evaluate emerging technologies and recommend solutions to enhance business capabilities.<br>• Manage IT budgets, forecast resource needs, and plan for future growth.<br>• Lead hiring decisions for IT roles and build a high-performing team.<br>• Provide technical leadership and guidance to ensure successful project execution.
