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4 results for Collections Specialist in Kalamazoo, MI

Freight AR Specialist

Grand Rapids, MI
onsite
Permanent / Full Time
70000.00 - 100000.00 USD / Yearly
We are looking for a detail-oriented Freight AR Specialist to support accounts receivable, billing accuracy, and collections activities for a logistics operation in Grand Rapids, Michigan. This position plays an important role in maintaining healthy customer accounts, improving cash flow, and partnering with internal teams to address payment concerns. The ideal candidate brings strong billing and credit knowledge, sound judgment, and the ability to manage account issues with professionalism and urgency. Responsibilities: • Oversee a portfolio of customer accounts by tracking aging activity, reviewing payment behavior, and addressing overdue balances in a timely manner. • Prepare, validate, and submit invoices through customer and third-party billing systems to promote accurate and prompt payment. • Investigate account discrepancies such as disputes, deductions, and partial payments, then coordinate resolution with the appropriate stakeholders. • Evaluate credit-related requests, support decisions on account terms and exposure, and assist with establishing new customer profiles. • Partner with Sales to assess receivable trends, discuss collection strategies, and prioritize follow-up efforts across assigned accounts. • Serve as a financial point of contact for Sales and Operations by providing insight into payment history, account standing, and potential credit concerns. • Post incoming payments accurately and maintain complete, up-to-date records within the accounts receivable process. • Develop recovery plans for delinquent or high-risk accounts in collaboration with Sales, Operations, and leadership teams. • Contribute to month-end close activities by assisting with reconciliations, reporting, and other accounts receivable support tasks. • Recommend process enhancements that strengthen billing, credit, and collection performance while supporting overall cash flow objectives.
2026-07-02T17:30:09Z

Customer Service Representative

Elkhart, IN
onsite
Temporary / Contract
18.00 - 20.00 USD / Hourly
We are looking for a Customer Service Representative to support customers with questions and concerns related to waste and garbage collection services in Indiana. This Long-term Contract position is ideal for someone who can communicate clearly, stay composed in a busy setting, and deliver dependable service with every interaction. The role centers on handling a steady flow of customer inquiries, resolving service issues efficiently, and maintaining accurate documentation while contributing to a collaborative team environment. Responsibilities: • Manage a high volume of incoming calls each day, assisting customers with service questions, collection concerns, and account-related requests. • Provide clear and accurate guidance to customers while working to resolve issues in a timely and attentive manner. • Record details of customer conversations, actions taken, and outcomes to ensure complete and up-to-date service documentation. • Use sound judgment and problem-solving skills to address service disruptions and customer complaints effectively. • Balance multiple tasks and shifting priorities while maintaining attention to detail in a fast-paced call center environment. • Work closely with colleagues to support service goals while also handling responsibilities independently when needed. • Deliver a positive customer experience by remaining patient, courteous, and solution-focused during every interaction.
2026-06-19T03:28:42Z

Accounts Receivable Analyst

Byron Center, MI
onsite
Temporary / Contract
25.00 - 30.00 USD / Hourly
We are looking for an Accounts Receivable Analyst to join a long-term contract assignment in Byron Center, Michigan. This role is suited for a hands-on, detail-oriented individual who can investigate payment issues, reconcile customer accounts, and help improve the accuracy of receivables records in a high-volume environment. The person in this position will work closely with internal teams and customers to clear outstanding items, resolve discrepancies, and support stronger cash application and collections performance. Responsibilities: • Investigate unapplied cash, unidentified remittances, and payment variances to determine proper resolution. • Apply customer payments to open invoices with a high degree of accuracy and reconcile differences as they arise. • Examine aging activity and follow up on overdue balances to support collections efforts and account cleanup goals. • Work with accounts receivable teams, sales partners, customer service, and customers to address billing and payment issues. • Perform detailed account reviews to identify errors, short payments, and other exceptions affecting account balances. • Use Microsoft Excel to organize, analyze, and interpret large volumes of receivables data and transaction history. • Maintain thorough documentation of research, updates, and actions taken to support account resolution progress. • Contribute to efforts that improve account accuracy, reduce aged balances, and strengthen receivables processes.
2026-06-25T14:03:55Z

Billing Clerk

Grand Rapids, MI
onsite
Permanent / Full Time
50000.00 - 60000.00 USD / Yearly
We are looking for a detail-oriented Billing Clerk to support financial operations for a varied group of owner-led organizations and nonprofit clients in Grand Rapids, Michigan. This position focuses on accurate billing support, transaction verification, account balancing, and preparation of clear financial information for client use. The ideal candidate brings strong organizational skills, comfort with computerized billing tools, and at least 1 year of relevant experience in administrative or accounting support. Responsibilities: • Manage routine billing activities for multiple client accounts, ensuring invoices and related records are processed accurately and on time. • Review financial transactions for completeness and consistency, identifying discrepancies and escalating issues when needed. • Perform account reconciliations and maintain organized documentation to support day-to-day bookkeeping activities. • Assist with billing collections by tracking outstanding balances and following established procedures for account follow-up. • Prepare billing statements and support materials that help present financial information clearly to clients and internal team members. • Enter and update data within computerized billing systems to maintain reliable account information and reporting accuracy. • Contribute to basic financial reporting by compiling figures, organizing records, and supporting the creation of summary documents under team direction.
2026-06-23T20:58:52Z