We are looking for a Customer Service Representative to join a team in Tonawanda, New York for a Long-term Contract opportunity. This position is best suited for someone who enjoys helping customers, managing order-related inquiries, and providing dependable support in a fast-paced office setting. The ideal candidate brings strong communication skills, a service-focused mindset, and the ability to handle both phone-based and administrative tasks with professionalism.<br><br>Responsibilities:<br>• Respond to incoming customer calls and messages with timely, courteous, and accurate support.<br>• Enter and update customer orders, account details, and service information in internal systems.<br>• Assist customers with product, order, and general service questions while ensuring a positive experience.<br>• Make outbound calls when follow-up is needed to confirm information, resolve issues, or provide status updates.<br>• Coordinate with internal teams to address customer concerns and help move requests through to completion.<br>• Use Microsoft Office and customer service platforms such as HubSpot to document activity and maintain organized records.<br>• Support day-to-day office-based service operations while maintaining professionalism and attention to detail.<br>• Perform occasional physical tasks, including lifting materials weighing up to 50 pounds when required.
We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Madison, Wisconsin. This Long-term Contract position is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and ensuring accurate order processing. The person in this role will provide responsive service, handle inquiries with professionalism, and contribute to a positive experience for every caller.<br><br>Responsibilities:<br>• Respond to incoming customer calls promptly and provide clear, courteous assistance tailored to each inquiry.<br>• Place outbound calls as needed to follow up on requests, clarify details, or provide updates to customers.<br>• Enter orders accurately into internal systems while confirming information and resolving discrepancies.<br>• Address service-related questions and concerns by identifying needs and guiding customers toward appropriate solutions.<br>• Maintain detailed and organized records of customer interactions, transactions, and follow-up activities.<br>• Support a fast-paced call center environment by managing multiple inquiries efficiently while meeting service expectations.
We are looking for a Customer Service Representative to support daily customer interactions and administrative tasks for a busy team. This contract opportunity has the potential to become permanent and is ideal for someone who communicates clearly, stays organized under pressure, and enjoys providing responsive service in a fast-moving environment. The role centers on handling customer inquiries, processing information accurately, and helping ensure smooth day-to-day operations.<br><br>Responsibilities:<br>• Respond to incoming customer calls and messages with professionalism, accuracy, and a helpful approach.<br>• Enter orders and update customer information in internal systems while maintaining a high level of attention to detail.<br>• Provide timely follow-up on customer questions, requests, and routine service needs.<br>• Support administrative workflows that keep customer service operations organized and efficient.<br>• Manage a steady volume of interactions in a fast-paced setting while maintaining composure and service quality.<br>• Make outbound calls as needed to confirm details, share updates, or resolve open items.<br>• Coordinate with internal team members to address issues and ensure customer requests are completed properly.
<p>A Healthcare Company is looking for a customer-focused <strong>Customer Service Representative </strong>to support clients and serve as a dependable point of contact throughout their skincare project experience in California. This Customer Service Representative ideal for someone who communicates clearly, handles inquiries with professionalism, and keeps customers updated on order and project status. The Customer Service Representative will help strengthen client relationships by resolving concerns efficiently, documenting interactions accurately, and sharing important feedback with internal teams.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Respond to incoming customer calls and messages promptly, providing clear answers and helpful guidance.</p><p>• Place outbound calls when needed to follow up on requests, confirm details, and keep clients informed of progress.</p><p>• Enter and update customer orders with accuracy, ensuring records remain complete and current.</p><p>• Communicate project and order status to clients in a timely manner to maintain confidence and transparency.</p><p>• Address customer questions, concerns, and service issues with professionalism and a solution-oriented approach.</p><p>• Escalate or relay client feedback and unresolved matters to the appropriate internal team members for follow-through.</p><p>• Maintain organized documentation of customer interactions, account updates, and service outcomes.</p><p>• Support a high-volume service environment while balancing responsiveness, accuracy, and quality of care.</p><p><br></p><p><strong>Benefits:</strong> Health, Dental, Vision, 401k, and Sick Time Off.</p>
<p>We are seeking a customer service representative with excellent communication skills, strong multitasking abilities, and exceptional attention to detail. The ideal candidate is comfortable working independently, delivering high-quality service, and managing multiple priorities in a fast-paced environment. Previous customer service or membership experience is preferred, and prior call center experience is a strong plus.</p><p><br></p><p>Responsibilities:</p><ul><li>Respond to customer inquiries in a timely and professional manner</li><li>Resolve customer concerns and escalate complex issues when needed</li><li>Maintain accurate records of customer interactions and transactions</li><li>Process orders, returns, and account updates</li><li>Collaborate with internal teams to ensure customer satisfaction</li><li>Identify opportunities to improve service processes</li></ul><p><br></p>
<p>We are looking for a compassionate and organized Patient Access Specialist to support patient access operations in Roanoke, Virginia. This contract to hire opportunity is ideal for someone who enjoys helping patients, coordinating front-end administrative tasks, and contributing to a smooth experience in a busy healthcare setting. In this role, you will serve as a key point of contact for patients while handling registration, scheduling, insurance review, and payment-related activities with accuracy and professionalism. <strong>Must be available for rotating 12-hour shifts, including weekends, to be considered for the position - potential for daytime and overnight openings, flexibility preferred. </strong></p><p><br></p><p>Responsibilities:</p><p>• Greet patients and visitors professionally and help create a welcoming experience from arrival through check-in.</p><p>• Complete patient intake and registration tasks, ensuring demographic and account information is entered accurately and kept current.</p><p>• Review insurance coverage details and confirm eligibility to support timely and accurate patient access processes.</p><p>• Arrange, update, and confirm appointments while communicating clearly about scheduling changes or next steps.</p><p>• Receive co-payments and other patient payments, maintain accurate transaction records, and support daily balancing activities.</p><p>• Coordinate with clinical and administrative staff to keep patient movement efficient and reduce delays throughout the day.</p><p>• Respond to patient questions and concerns with empathy, resolving routine issues and directing more complex matters to the appropriate team.</p><p>• Follow privacy and confidentiality standards at all times to protect sensitive patient and organizational information.</p>
<p>We are looking for a Customer Service Representative to join a team in Indianapolis, Indiana for a Contract position. This is a one-day project, 5:30am-7-8pm supporting one of our Robert Half clients.</p><p><br></p><p>In this role, you will serve as a primary point of contact for customers, delivering timely support, clear guidance, and accurate information in a busy office environment. The ideal candidate is comfortable handling frequent inbound interactions, documenting details carefully, and using multiple systems to resolve questions efficiently. This opportunity is well suited for someone who communicates professionally, stays organized under pressure, and is committed to creating a positive customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Manage a steady flow of incoming customer calls with professionalism, courtesy, and efficiency.</p><p>• Respond to questions about services, processes, and general requests by providing clear and accurate information.</p><p>• Investigate customer concerns using internal resources and system tools to reach appropriate solutions.</p><p>• Record call details, customer issues, and outcomes thoroughly in designated databases and tracking systems.</p><p>• Escalate complicated or unresolved matters to supervisors or the appropriate internal contacts when needed.</p><p>• Support customers with account changes, status updates, and issue resolution while ensuring accuracy in all entries.</p><p>• Use multiple computer applications at the same time while maintaining attentive and effective communication with callers.</p><p>• Adhere to established service guidelines, company procedures, and confidentiality standards when handling sensitive information.</p><p>• Work closely with colleagues to deliver prompt, consistent, and high-quality customer support.</p>
<p>We are seeking a customer-focused <strong>Customer Service Representative</strong> to support a high-volume call center environment. The ideal candidate will have strong communication skills, the ability to handle a large volume of inbound and outbound calls, and a commitment to delivering excellent service while resolving customer inquiries efficiently.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle inbound and outbound customer calls in a high-volume call center setting.</li><li>Respond to customer inquiries related to products, services, orders, accounts, or general support needs.</li><li>Resolve customer concerns professionally and escalate more complex issues as needed.</li><li>Accurately document customer interactions, updates, and resolutions in internal systems.</li><li>Maintain service quality standards, response times, and call handling expectations.</li><li>Collaborate with internal departments to support timely issue resolution.</li><li>Assist with additional customer support and administrative tasks as assigned.</li></ul><p><br></p>
We are looking for a Customer Service Representative to support a non-profit organization in Racine, Wisconsin. This contract position with permanent potential is ideal for someone who enjoys helping people, communicating clearly, and handling a steady flow of customer interactions in a service-focused environment. The person in this role will manage inquiries, process orders accurately, and provide dependable support across inbound and outbound communication channels.<br><br>Responsibilities:<br>• Respond to incoming customer calls with professionalism and provide clear, helpful information.<br>• Assist individuals with questions, concerns, and service requests while delivering a positive customer experience.<br>• Enter orders and update customer details with accuracy and attention to detail.<br>• Place outbound calls as needed to follow up on requests, confirm information, or provide updates.<br>• Document customer interactions thoroughly to maintain organized and reliable records.<br>• Resolve routine issues efficiently and escalate more complex matters to the appropriate team when necessary.<br>• Support daily call center operations by managing a consistent volume of phone-based interactions.
<p>Are you passionate about helping others and delivering exceptional customer service? We are seeking a <strong>Customer Service Representative</strong> to join a respected non-profit organization in Chilton, Wisconsin. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.</p><p><br></p><p>In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.</p><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Opportunity to transition into a permanent position</li><li>Meaningful work supporting a mission-driven organization</li><li>Collaborative and supportive team environment</li><li><strong>$1,000+ Quarterly Performance Bonus</strong> available to all contractors and employees</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.</li><li>Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.</li><li>Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.</li><li>Document customer interactions thoroughly to ensure complete and up-to-date records.</li><li>Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.</li><li>Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.</li><li>Escalate complex issues to the appropriate team members to ensure timely and effective resolution.</li><li>Contribute to a positive customer experience by building rapport and demonstrating a commitment to helping others.</li></ul><p>This is an excellent opportunity for someone looking to grow their customer service career while making an impact within a community-focused organization.</p><p><br></p>
We are looking for a Customer Service Representative to support a consumer products organization in Dallas, Texas. This Long-term Contract position is ideal for someone who enjoys helping customers, resolving inquiries efficiently, and providing a positive experience through every interaction. The role focuses on handling high-volume communication, processing customer requests accurately, and maintaining a detail-oriented service standard in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to incoming customer calls with empathy and a solutions-focused approach.<br>• Assist customers with questions related to products, orders, account details, and general service needs.<br>• Enter and update order information accurately while ensuring all records remain complete and current.<br>• Place outbound calls as needed to follow up on customer requests, confirm details, or provide updates.<br>• Document interactions thoroughly to maintain clear communication and support service continuity.<br>• Resolve routine concerns promptly and escalate more complex issues to the appropriate team when necessary.<br>• Manage a steady volume of call center activity while meeting quality and response expectations.<br>• Support operational changes or updated service processes as assigned, including adjustments to internal workflows or systems.
<p>Are you passionate about helping others and delivering exceptional customer service? We are seeking a <strong>Customer Service Representative</strong> to join a respected non-profit organization in Wausau, Wisconsin. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.</p><p>In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.</p><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Opportunity to transition into a permanent position</li><li>Meaningful work supporting a mission-driven organization</li><li>Collaborative and supportive team environment</li><li><strong>$1,000+ Quarterly Performance Bonus</strong> available to all contractors and employees</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.</li><li>Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.</li><li>Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.</li><li>Document customer interactions thoroughly to ensure complete and up-to-date records.</li><li>Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.</li><li>Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.</li><li>Escalate complex issues to the appropriate team members to ensure timely and effective resolution.</li><li>Contribute to a positive customer experience by building rapport and demonstrating a commitment to helping others.</li></ul><p>This is an excellent opportunity for someone looking to grow their customer service career while making an impact within a community-focused organization.</p><p><br></p>
<p>Do you possess excellent communication abilities and strong data entry skills? Robert Half is seeking personable Customer Service Representatives to assist our client’s ongoing needs in the area. The Customer Service Representative will receive and process incoming calls from customers in an accurate, efficient, and timely manner and maintain solid customer relationships by handling questions and concerns with speed. The Customer Service Representative will communicate with other departments within the company, respond to internal questions and issues, and review and process documents. This position also may require research skills to troubleshoot customer problems and will act as support for other teams within the company. </p>
<p>We are seeking a friendly, professional, and patient-focused Medical Customer Service Representative to join our an established healthcare practice in Cortland, NY. In this role, you will serve as the primary point of contact for patients, providing exceptional customer service while assisting with scheduling, insurance verification, appointment coordination, and general administrative support. The ideal candidate is organized, detail-oriented, and able to thrive in a fast-paced healthcare environment.</p><p><br></p><p>Answer incoming calls and respond to patient inquiries in a professional and timely manner.</p><p>Schedule, reschedule, and confirm patient appointments.</p><p>Verify patient demographic and insurance information.</p><p>Assist patients with questions regarding services, billing, and office policies.</p><p>Maintain accurate patient records and documentation within electronic health record (EHR) systems.</p><p>Coordinate with providers, clinical staff, and insurance companies to ensure seamless patient care.</p><p>Process referrals, authorizations, and medical record requests as needed.</p><p>Handle sensitive and confidential information in compliance with HIPAA regulations.</p><p>Resolve patient concerns and escalate issues when appropriate.</p><p>Perform additional administrative and customer service duties as assigned.</p>
We are looking for a Customer Service Representative to support customer accounts and help coordinate order activity for a Long-term Contract position in Tracy, California. In this role, you will serve as a key point of contact for clients, manage order-related communication, and work closely with sales, production, and shipping teams to keep commitments on track. This position is well suited for someone who is comfortable in a manufacturing setting and can balance accuracy, responsiveness, and strong customer care.<br><br>Responsibilities:<br>• Receive and enter customer orders submitted by clients or internal account representatives, ensuring complete and accurate information.<br>• Communicate with customers about pricing requests, order updates, revisions, confirmations, and service concerns in a careful and timely manner.<br>• Create and process purchase orders for materials and supplies needed to support production schedules.<br>• Maintain customer account records, update key data in internal systems, and assist with credit-related transactions when needed.<br>• Partner with manufacturing and shipping teams to help coordinate production timing and support on-time delivery performance.<br>• Monitor multiple small- to mid-sized customer accounts with varying levels of complexity while maintaining service quality.<br>• Respond to questions and resolve issues by coordinating with internal departments to keep customers informed and supported.
<p>We are seeking a friendly, professional, and patient-focused Medical Customer Service Representative to join our an established healthcare practice in Ithaca, NY. In this role, you will serve as the primary point of contact for patients, providing exceptional customer service while assisting with scheduling, insurance verification, appointment coordination, and general administrative support. The ideal candidate is organized, detail-oriented, and able to thrive in a fast-paced healthcare environment.</p><p><br></p><p>Answer incoming calls and respond to patient inquiries in a professional and timely manner.</p><p>Schedule, reschedule, and confirm patient appointments.</p><p>Verify patient demographic and insurance information.</p><p>Assist patients with questions regarding services, billing, and office policies.</p><p>Maintain accurate patient records and documentation within electronic health record (EHR) systems.</p><p>Coordinate with providers, clinical staff, and insurance companies to ensure seamless patient care.</p><p>Process referrals, authorizations, and medical record requests as needed.</p><p>Handle sensitive and confidential information in compliance with HIPAA regulations.</p><p>Resolve patient concerns and escalate issues when appropriate.</p><p>Perform additional administrative and customer service duties as assigned.</p>
We are looking for a Customer Service Representative to support daily dispatch coordination and deliver responsive service for customers in Illinois. This Contract to permanent opportunity is ideal for someone who thrives in a fast-paced environment, communicates clearly with both customers and field staff, and keeps schedules running efficiently. The person in this role will help manage service appointments, provide timely updates, and contribute to a positive customer experience while supporting operational goals.<br><br>Responsibilities:<br>• Coordinate communication between customers and field technicians to keep service appointments organized and running smoothly.<br>• Respond to incoming customer questions, address scheduling concerns, and provide accurate status updates throughout the service process.<br>• Build and maintain daily and weekly technician schedules to support efficient route planning and timely service delivery.<br>• Process customer payments, prepare invoices, and assist with documentation related to technician time and payroll support.<br>• Monitor dispatch activity and adjust schedules as needed to accommodate changing service priorities.<br>• Deliver courteous, attentive support on every interaction to strengthen customer satisfaction and trust.<br>• Maintain accurate service records and update relevant systems with scheduling, billing, and customer information.
<p>Our client is seeking a dependable Customer Service Representative for a 3-month contract assignment. This role will focus on providing excellent customer support while also assisting with dispatching and scheduling duties. The ideal candidate is organized, detail-oriented, and comfortable handling a high volume of calls and coordination tasks in a fast-paced environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Answer incoming customer calls, emails, and service requests in a professional and timely manner</li><li>Provide accurate information regarding services, orders, appointments, and account updates</li><li>Schedule, coordinate, and dispatch service calls or field staff based on business needs</li><li>Communicate with technicians, drivers, or internal teams regarding schedules and customer updates</li><li>Monitor service status and follow up on delays, changes, or customer concerns</li><li>Enter and maintain accurate customer, scheduling, and dispatch records in company systems</li><li>Resolve routine customer issues and escalate more complex concerns as needed</li><li>Support general administrative tasks related to service coordination and customer communication</li></ul><p><br></p>
<p>We are looking for a Customer Service Representative to support customers and vendors with timely and attentive service in New Holland, Pennsylvania. This Contract to Permanent opportunity is well suited for someone who enjoys resolving questions, handling a high volume of inbound interactions, and ensuring each inquiry is routed or completed accurately. The role focuses on delivering responsive assistance across several service areas while maintaining clear documentation and a positive customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries by phone and other communication channels, gathering details to understand the nature of each request and determine the best path to resolution.</p><p>• Address service-related matters within assigned authority, including questions connected to underwriting, claims, billing, and marketing support.</p><p>• Escalate concerns that fall outside established guidelines to the appropriate internal department and follow through to help ensure timely handling.</p><p>• Document customer interactions thoroughly and maintain accurate records of requests, actions taken, and outcomes.</p><p>• Track recurring service concerns and share patterns with leadership to support issue identification and process improvement.</p><p>• Welcome guests in a courteous manner when assigned to front desk coverage and help manage visitor entry into the facility.</p><p>• Provide administrative support in the office, including assistance with preparing and assembling renewal mailing materials when needed.</p><p>• Contribute to daily operations by taking on additional tasks or special assignments as directed by the supervisor.</p>
<p>Are you passionate about helping others and delivering exceptional customer service? We are seeking a <strong>Customer Service Representative</strong> to join a respected non-profit organization in Stevens Point, WI. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.</p><p><br></p><p>In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.</p><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Opportunity to transition into a permanent position</li><li>Meaningful work supporting a mission-driven organization</li><li>Collaborative and supportive team environment</li><li><strong>$1,000+ Quarterly Performance Bonus</strong> available to all contractors and employees</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.</li><li>Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.</li><li>Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.</li><li>Document customer interactions thoroughly to ensure complete and up-to-date records.</li><li>Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.</li><li>Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.</li><li>Escalate complex issues to the appropriate team members to ensure timely and effective resolution.</li><li>Contribute to a positive customer experience by building rapport and demonstrating a commitment to helping others.</li></ul><p>This is an excellent opportunity for someone looking to grow their customer service career while making an impact within a community-focused organization.</p><p><br></p>
<p><strong>Position Overview</strong></p><p>Our client, a well-established insurance company, is seeking a Customer Service Representative to support its team and provide exceptional service to policyholders and clients. This individual will serve as a primary point of contact for customer inquiries, assist with policy-related questions, and help ensure a positive customer experience through accurate, timely, and professional communication.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone and email regarding insurance policies, coverage, billing, and account information.</li><li>Provide accurate information and guidance while maintaining a high level of customer service.</li><li>Assist with policy updates, customer account changes, documentation, and general administrative tasks.</li><li>Research and resolve customer concerns, escalating complex issues to the appropriate team as needed.</li><li>Maintain accurate customer records and document interactions within internal systems.</li><li>Follow company procedures and applicable insurance guidelines while handling confidential customer information.</li><li>Collaborate with internal departments to ensure timely resolution of customer requests.</li></ul><p><br></p>
<p>Are you passionate about helping others and delivering exceptional customer service? We are seeking a <strong>Customer Service Representative</strong> to join a respected non-profit organization in Fond du Lac, Wisconsin. This contract-to-permanent opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and takes pride in providing accurate, solution-focused support.</p><p>In this role, you'll be the first point of contact for customers, managing inbound inquiries, processing orders, and ensuring every interaction leaves a positive impression. If you're organized, detail-oriented, and enjoy making a difference through outstanding service, we'd love to hear from you.</p><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Opportunity to transition into a permanent position</li><li>Meaningful work supporting a mission-driven organization</li><li>Collaborative and supportive team environment</li><li><strong>$1,000+ Quarterly Performance Bonus</strong> available to all contractors and employees</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Deliver exceptional customer service by handling a high volume of inbound calls empathy and efficiency.</li><li>Assist customers by answering questions, resolving routine concerns, and providing guidance on products, services, and available resources.</li><li>Accurately enter orders and customer information into internal systems while maintaining a high level of attention to detail.</li><li>Document customer interactions thoroughly to ensure complete and up-to-date records.</li><li>Conduct outbound calls as needed to follow up on requests, verify information, or provide status updates.</li><li>Manage multiple priorities in a fast-paced call center environment while consistently meeting service and productivity goals.</li><li>Escalate complex issues to the appropriate team members to ensure timely and effective resolution.</li><li>Contribute to a positive customer experience by building rapport and demonstrating a commitment to helping others.</li></ul><p>This is an excellent opportunity for someone looking to grow their customer service career while making an impact within a community-focused organization.</p><p><br></p>
<p>We are looking for a Customer Service Representative to join a mission-driven non-profit organization in Lorain, Ohio. This on-site opportunity is a contract position, designed for someone who brings strong customer support experience, sound judgment, and a compassionate approach when assisting community members. The person in this role will help applicants navigate services, manage required documentation, and keep records organized and secure while contributing to a responsive and well-organized office environment.</p><p><br></p><p>Responsibilities:</p><p>• Assist clients with the application process by explaining next steps, gathering required information, and ensuring submissions are completed accurately.</p><p>• Review documents for completeness and accuracy, follow up on missing items, and maintain records in accordance with agency guidelines and confidentiality standards.</p><p>• Respond to inbound questions by phone, in person, and through virtual interactions, providing clear and courteous service to applicants and community members.</p><p>• Conduct applicant interviews, coordinate appointment scheduling, and help keep daily workflows moving efficiently.</p><p>• Enter and update case or client information in internal systems with a high level of precision and attention to detail.</p><p>• Identify issues that may delay processing, communicate concerns promptly, and support timely resolution of client service matters.</p><p>• Perform general administrative support such as typing correspondence, handling mail, organizing files, and operating standard office equipment.</p><p>• Participate in training activities and follow established procedures to support consistent service delivery across the office.</p>
We are looking for a dependable Customer Service Representative I to support a local government call center. This long-term contract position is ideal for someone who communicates clearly, handles high-volume inbound inquiries effectively, and maintains accurate records while delivering responsive service. The person in this role will help residents and callers by addressing questions, documenting interactions, and ensuring each request is routed or resolved appropriately.<br><br>Responsibilities:<br>• Respond to inbound calls from residents and other callers, providing courteous and timely assistance on a wide range of service-related questions.<br>• Record caller information, concerns, and outcomes accurately in the appropriate systems to maintain complete and organized service documentation.<br>• Enter and update data with close attention to detail so that customer records remain current and reliable.<br>• Resolve routine inquiries during the initial interaction whenever possible, and direct more complex matters to the appropriate department or team.<br>• Maintain a consistent, detail-oriented approach when managing a high volume of calls in a structured call center environment.<br>• Follow established service procedures, call handling standards, and documentation guidelines to support operational consistency.<br>• Provide clear information to callers regarding processes, next steps, and available resources to promote a positive customer experience.
<p>We are seeking a Customer Service Representative to provide exceptional support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and skilled at communicating effectively across multiple channels.</p><p><br></p><p>Responsibilities:</p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve customer issues in a timely and professional manner</li><li>Maintain accurate records of customer interactions and transactions</li><li>Process orders, returns, and account updates</li><li>Escalate complex concerns to the appropriate team when needed</li><li>Provide product, service, and policy information to customers</li><li>Support efforts to improve customer satisfaction and service processes</li></ul><p><br></p>