<p>Senior Scrum Master (Data & AI)</p><p><br></p><p>Overview</p><p>A large enterprise organization is seeking an experienced <strong>Senior Scrum Master</strong> to support multiple <strong>Data & AI engineering teams</strong>. This role focuses on enabling teams delivering cloud-based data platforms, analytics solutions, and AI/ML initiatives.</p><p>The ideal candidate is a strong servant leader and Agile coach who can partner effectively with Product Owners, engineers, and stakeholders to drive continuous improvement, healthy delivery flow, and meaningful business outcomes in a complex, matrixed environment.</p><p>Key Responsibilities</p><ul><li>Act as a <strong>servant leader</strong> for Data & AI teams, fostering collaboration, accountability, and psychological safety</li><li>Coach teams, Product Owners, and stakeholders on Agile principles and best practices</li><li>Facilitate Agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives</li><li>Support backlog refinement, prioritization, and breaking down work into deliverable increments</li><li>Use flow metrics (cycle time, throughput, predictability) to guide continuous improvement</li><li>Identify and remove impediments; partner with leadership to resolve systemic issues</li><li>Enable effective collaboration across platform engineering, data engineering, analytics, and business teams</li><li>Promote transparency and effective use of Agile tooling (e.g., Azure DevOps or similar)</li></ul><p>Technical Environment (No Hands-On Development Required)</p><ul><li>Cloud data platforms and data pipelines</li><li>Analytics and reporting environments</li><li>AI / machine learning initiatives</li><li>CI/CD and DevOps workflows (conceptual understanding)</li></ul><p>You don’t need to build solutions—but you should be comfortable speaking the language and facilitating technical conversations.</p><p>Required Qualifications</p><ul><li>5–8+ years of experience as a Scrum Master or Agile Coach</li><li>At least 2+ years supporting data engineering, platform engineering, analytics, or AI/ML teams</li><li>Strong facilitation, communication, and stakeholder management skills</li><li>Experience working in complex, cross-functional, enterprise environments</li></ul><p>Preferred Qualifications</p><ul><li>Agile certification(s) such as CSM, PSM II, SAFe Scrum Master, or equivalent</li><li>Experience using Agile delivery tools such as Azure DevOps, Jira, or similar</li></ul><p><br></p>
<p>The ideal candidate will bring strong hands-on QA experience, solid knowledge of testing processes and Agile delivery, and the ability to work closely with developers, business analysts, and business stakeholders to validate functionality across integrated systems. This individual should be comfortable creating and executing test cases, identifying and documenting defects, managing test data, and contributing to improvements in QA practices.</p><p><br></p><p>Experience in <strong>agency operations for annuity and life business</strong> is strongly preferred, as this role will support workflows in that domain.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Test Planning and Execution</strong></p><ul><li>Review business requirements, user stories, and technical designs to develop effective <strong>test scenarios, test cases, and test plans</strong>. </li><li>Perform <strong>manual testing</strong> across Salesforce and Salesforce Experience portals to validate functionality, usability, integration points, and end-to-end business workflows. </li><li>Execute <strong>functional, regression, integration, and end-to-end testing</strong> to ensure product quality and release readiness. </li><li>Validate data flows and integration behavior across multiple connected systems. </li></ul><p><strong>Automation Support</strong></p><ul><li>Create, maintain, and execute <strong>automated test scripts</strong> for selected business processes and regression scenarios. </li><li>Support automation initiatives using approved tools and frameworks, including <strong>ACCELQ</strong> where applicable. </li><li>Help determine which scenarios are best suited for automation versus manual testing. </li><li>Contribute to the stability, maintainability, and effectiveness of the automated test suite. </li></ul><p><strong>Defect Management and Analysis</strong></p><ul><li>Identify, document, and track defects with clear reproduction steps, expected results, and business impact. </li><li>Create bug stories and work closely with developers to support issue analysis, troubleshooting, and resolution. </li><li>Retest fixes and confirm issue resolution across impacted workflows. </li></ul><p><strong>Test Data and Acceptance Criteria</strong></p><ul><li>Define, create, locate, and manage <strong>test data</strong> needed to support the test strategy. </li><li>Partner with the team to help define <strong>acceptance criteria</strong> and translate requirements into practical test coverage. </li><li>Create and execute tests using <strong>Gherkin syntax</strong> where applicable. </li></ul><p><strong>Collaboration and Agile Delivery</strong></p><ul><li>Collaborate closely with developers, business analysts, product owners, and stakeholders to understand requirements and quality expectations. </li><li>Participate in <strong>Agile ceremonies</strong>, including sprint planning, backlog refinement, daily standups, and sprint reviews. </li><li>Communicate testing progress, risks, blockers, and quality concerns in a clear and timely manner. </li><li>Lead or facilitate meetings as needed to support testing efforts, issue review, or release readiness. </li></ul><p><br></p>