8 results for Customer Service Associate in Jersey City, NJ

Customer Service Representative

Newark, NJ
onsite
Temporary
16 - 18 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Newark, New Jersey. In this long-term contract role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position requires excellent communication skills and a strong ability to manage customer interactions effectively. Responsibilities: • Handle inbound and outbound calls with professionalism and empathy, addressing customer inquiries and concerns. • Process orders accurately and efficiently, ensuring all details are captured correctly. • Maintain detailed records of customer interactions and transactions in the system. • Resolve customer issues promptly, coordinating with internal teams when necessary. • Provide clear and accurate information about products, services, and company policies. • Strive to exceed customer satisfaction standards by offering exceptional service. • Follow established procedures and guidelines for call center operations. • Monitor and manage multiple customer accounts simultaneously. • Identify opportunities to improve service processes and share feedback with management.
2026-04-02T00:00:00Z

Customer Service Representative

Pine Brook, NJ
onsite
Temporary
20.9 - 24.2 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Pine Brook, New Jersey. In this long-term contract role, you will play a vital part in ensuring customer satisfaction by managing orders, processing claims, and providing support to clients. This position offers an opportunity to work in a dynamic and fast-paced environment while collaborating with multiple departments to ensure program success. Responsibilities: • Manage and maintain orders and inventory using Microsoft Dynamics GP. • Process customer returns, claims, and warranty-related issues efficiently. • Create and oversee reporting for sales teams and clients, both internally and externally. • Monitor and maintain client accounts, including backorders, shipments, and cancellation rates. • Collaborate closely with key departments to support program initiatives. • Handle inbound and outbound calls to address customer inquiries and resolve issues. • Ensure accurate order entry and timely responses to customer needs. • Provide exceptional service to clients, fostering positive relationships and trust.
2026-04-03T00:00:00Z

Customer Experience Specialist

Elmwood Park, NJ
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team near Saddle Brook, New Jersey. In this long-term contract position, you will play a vital role in ensuring seamless customer interactions and operational efficiency. This is an excellent opportunity for someone who excels in administrative tasks and thrives in a collaborative environment. Responsibilities:• Maintain and manage organizational systems to ensure accurate data and a reliable database.• Support the Client Experience team throughout the entire lifecycle of work orders, from creation to post-service stages.• Collaborate with Field Team Leads to oversee post-service work orders and enhance the "resolved status" phase within the workflow.• Generate detailed reports and analyze customer feedback, sales trends, and operational metrics to identify areas for improvement.• Utilize Microsoft Excel to organize data, create reports, and support operational needs.• Manage email correspondence effectively to ensure clear communication with clients and team members.• Handle CRM systems to monitor customer interactions and ensure data integrity.• Provide administrative assistance to streamline processes and support team operations.• Monitor work orders to ensure timely completion and resolve any operational bottlenecks.
2026-04-03T00:00:00Z

Customer Success Manager

New York, NY
onsite
Permanent
200000 - 300000 USD / Yearly
We are looking for an experienced Customer Success Manager to oversee the successful integration and use of our AI-powered delivery platform. In this role, you will guide customers through onboarding, implementation, and optimization processes while acting as a trusted advisor to ensure they achieve measurable business outcomes. You will collaborate closely with cross-functional teams to enhance workflows, address challenges, and drive customer satisfaction. Responsibilities: • Facilitate onboarding sessions to help customers configure the platform within their existing systems and workflows. • Provide guidance on AI copilot setup and workflow optimization to ensure seamless implementation. • Develop personalized rollout strategies tailored to each customer’s needs and team structures. • Deliver training sessions to familiarize users with AI-driven tools, including automated requirements capture and real-time synchronization. • Assist customers in integrating the platform with their internal systems and historical data sources. • Build and nurture strong relationships with solution engineers, system integrators, and services teams focused on quality and detail. • Advocate for customer feedback to influence product enhancements and roadmap development. • Diagnose and resolve technical or process-related issues, collaborating with engineering teams as necessary. • Monitor adoption metrics and recommend workflow improvements or new features to maximize customer success. • Create detailed success plans, quarterly business reviews, and actionable insights to drive retention and account growth.
2026-03-19T00:00:00Z

Office Services Associate

New York, NY
onsite
Temporary
20 - 21 USD / Hourly
The Office Services Associate plays a key role in delivering essential daily back-office support, ensuring high-quality service to our clients and internal teams. Core responsibilities include both physical and digital reprographics, copy and mail services, and providing additional support in hospitality, facilities, audio/visual, reception, and other business-critical functions as required. Key Responsibilities:· Accurately document all workflow using designated service logs.· Troubleshoot basic equipment issues and ensure machines are properly loaded and maintained.· Perform regular quality assurance checks on one's work and work of team members.· Safely lift up to 50 lbs. on a regular basis as part of essential duties.· Complete job tickets before commencing tasks to ensure accuracy and quality. · Prioritize and manage workflow to meet contract deadlines for all assignments.· Effectively communicate with supervisors and clients regarding project status or deadline concerns.· Answer phone calls and emails and place service calls when necessary.· Provide courteous and detail-oriented customer service, in person, by phone, and electronically.· Consistently adhere to company and client site policies and procedures.· Promote a cost-efficient approach when using office equipment and supplies.
2026-04-03T00:00:00Z

Office Services Associate

New York, NY
onsite
Temporary
18 - 20 USD / Hourly
We are looking for a detail-oriented and adaptable Office Services Associate to join our team in New York, New York. This is a contract position that involves supporting a dynamic and fast-paced office environment. In this role, you will be cross-trained to perform multiple office functions and will need to demonstrate flexibility and initiative in meeting daily operational needs. Responsibilities: • Manage mail services, including handling physical and digital mail processes. • Provide support for reprographics tasks such as scanning, printing, and binder assembly. • Assist with hospitality services, including conference room setup and maintenance. • Support records management and ensure proper organization of files. • Perform facilities-related tasks to maintain a functional and efficient office environment. • Offer front desk reception coverage and serve as the first point of contact for visitors. • Step in as backup reception coverage when needed. • Adapt to various office functions and demonstrate flexibility in handling shifting priorities. • Collaborate with team members to ensure seamless daily operations. • Identify and troubleshoot office equipment issues to ensure uninterrupted workflow.
2026-03-30T00:00:00Z

Customer Service Rep- Building & Parking

Lyndhurst, NJ
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a contract basis near Rutherford, New Jersey. In this role, you will play a crucial part in ensuring seamless logistics operations by managing customer purchase orders for flooring products and services. Your attention to detail and commitment to providing excellent service will contribute to enhancing our operational efficiency and customer satisfaction. Responsibilities:• Process and manage customer purchase orders, ensuring accuracy and timely completion.• Coordinate shipping and fulfillment for flooring products and services.• Utilize the Sales and Distribution module to enter and oversee sales and purchase orders.• Monitor back-order lists, open billing lists, and scheduled picking/shipping lists to ensure smooth operations.• Address customer inquiries and resolve order-related issues promptly and professionally.• Collaborate with regional teams to support initiatives aimed at improving service delivery.• Maintain proficiency in order management procedures and apply them consistently.• Anticipate customer needs and provide proactive solutions to enhance their experience.• Track and report on order progress, identifying and addressing potential delays.• Contribute to projects focused on streamlining logistics and operational processes.
2026-03-17T00:00:00Z

Sales Assistant

New York, NY
onsite
Temporary
22.8 - 24 USD / Hourly
We are looking for a detail-oriented Sales Assistant to join our team in New York, New York. In this contract role, you will play a key part in supporting sales operations and ensuring the smooth execution of various tasks within a fast-paced environment. If you thrive in a collaborative setting and have a keen eye for organization, we encourage you to apply. Responsibilities: • Take comprehensive meeting notes during discussions with Buyers to ensure accurate documentation. • Update and maintain line sheets using Excel to ensure all product information is current and well-organized. • Create shipment labels to facilitate seamless delivery processes. • Oversee and manage product samples, with training provided to familiarize you with the protocols. • Assist in preparing for sales shows, contributing to the planning and execution of 3–4 events per cycle. • Work closely with the Production team to support review processes and ensure alignment. • Provide administrative and operational support to the Head of Sales, primarily through remote collaboration. • Utilize the A200 inventory reporting system for tracking, with training provided to enhance your proficiency. • Collaborate with team members to ensure timely and efficient completion of sales-related tasks.
2026-04-02T00:00:00Z