<p>Robert Half is seeking a detail-oriented Data Analyst for our partner in the Madison area. This role will support data quality, reporting, and governance initiatives within an enterprise ERP environment. This role focuses on maintaining accurate master data, improving data processes, and supporting reporting and analytics efforts across the organization.</p><p><br></p><p>The ideal candidate enjoys working with data, identifying process improvements, and collaborating with stakeholders to ensure data is reliable, consistent, and actionable.</p><p><br></p><p><strong>This is a Direct/Permanent Hire role that will require an in-office work schedule (Mon-Fri).</strong></p><p><br></p><p>Key Responsibilities</p><ul><li>Monitor and maintain ERP master data to ensure accuracy, consistency, and completeness</li><li>Identify data quality issues such as duplicates, inconsistencies, and missing information and support remediation efforts</li><li>Partner with internal teams to support data cleansing, standardization, and data governance initiatives</li><li>Develop and maintain reports and dashboards to track data quality metrics and operational needs</li><li>Create and maintain documentation including data dictionaries and data definitions</li><li>Support ERP system initiatives including data validation, testing, and migration activities</li><li>Assist with adoption of data management standards, processes, and tools</li><li>Provide support to business users regarding data-related questions and reporting needs </li></ul><p><br></p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this part-time role, you will work onsite three days a week, providing essential technical support to end users. This is a long-term contract position offering an excellent opportunity to showcase your troubleshooting and customer service abilities.<br><br>Responsibilities:<br>• Provide hands-on support for desktop and help desk operations, ensuring timely resolution of technical issues.<br>• Diagnose and troubleshoot hardware and software problems, including Microsoft Windows 10-related issues.<br>• Manage user accounts and permissions using Active Directory.<br>• Address and resolve service desk tickets in an efficient and detail-oriented manner.<br>• Deliver superior customer service by assisting end users with their IT needs and concerns.<br>• Install, configure, and maintain computer hardware and peripherals.<br>• Collaborate with team members to resolve complex technical challenges.<br>• Document technical solutions and processes for future reference.<br>• Support end users in navigating various systems and tools effectively.<br>• Ensure all tasks are completed in compliance with company policies and IT standards.
We are looking for a Help Desk/Desktop Support Analyst to join an engineering organization in Madison, Wisconsin on a Long-term Contract basis. This position focuses on delivering reliable day-to-day technical support for employees, resolving service requests efficiently, and maintaining a strong customer experience. The role is primarily onsite and offers the opportunity to work in a fast-paced environment supporting modern desktop systems, end-user applications, and hardware used across the business.<br><br>Responsibilities:<br>• Provide frontline technical assistance for employees by diagnosing and resolving desktop, software, and access-related issues in a timely manner.<br>• Manage incoming incidents and service requests through the ticketing platform, ensuring updates are documented clearly and priorities are handled appropriately.<br>• Set up, image, deploy, and support Windows-based devices, including workstations and laptops used in an office environment.<br>• Troubleshoot Microsoft 365 applications and assist users with common productivity tool issues involving Word, Excel, and related services.<br>• Support printers, peripherals, and other endpoint hardware while helping maintain dependable operation of user equipment.<br>• Assist with account access and directory-related tasks, including basic support within Active Directory and other enterprise systems.<br>• Provide user support for business applications such as D365 and escalate more complex problems when needed.<br>• Contribute to ongoing support efforts during periods of high ticket volume and help maintain service continuity across the team.
<p>Robert Half is seeking an experienced Business Applications Analyst for our client in Madison, to support and evolve their internal business systems environment. This role focuses on maintaining application reliability, improving business processes through technology, and partnering with stakeholders to ensure systems meet operational needs.</p><p><br></p><p>The ideal candidate will combine technical troubleshooting skills, business analysis capabilities, and systems knowledge to support enterprise platforms and identify opportunities for improvement. This position collaborates closely with business users, IT teammates, and third-party vendors to ensure critical applications remain stable, scalable, and aligned with organizational goals.</p><p><br></p><p><strong>Core Responsibilities</strong></p><p><br></p><p><strong>Application Operations & Support</strong></p><ul><li>Provide day-to-day support for core enterprise platforms and associated integrations.</li><li>Troubleshoot system issues, coordinate resolutions, and ensure application reliability.</li><li>Monitor system performance and identify opportunities for optimization or improvement.</li></ul><p><strong>Business & Systems Analysis</strong></p><ul><li>Partner with business stakeholders to understand operational challenges and translate them into technical requirements.</li><li>Assist in designing system enhancements that maximize the value of existing platforms while limiting unnecessary customization.</li><li>Document workflows, functional requirements, and system configurations.</li></ul><p><strong>Testing & Implementation</strong></p><ul><li>Develop test plans and test cases for application enhancements and updates.</li><li>Coordinate user acceptance testing and regression testing activities.</li><li>Track and manage defects while working with vendors or internal teams to resolve issues.</li></ul><p><strong>Technology Evaluation & Continuous Improvement</strong></p><ul><li>Participate in evaluating new software tools or technologies that support evolving business requirements.</li><li>Contribute to initiatives that modernize or enhance the overall applications ecosystem.</li><li>Provide technical insight during system upgrades, integrations, and technology planning.</li></ul><p><strong>Project Participation</strong></p><ul><li>Support application-related initiatives from planning through implementation.</li><li>Assist with system configuration, documentation, and deployment tasks.</li><li>Collaborate with internal teams to ensure project deliverables meet timelines and quality standards. </li></ul><p><br></p>
We are looking for a Help Desk Analyst II to provide hands-on technical support for end users in Madison, Wisconsin. This Long-term Contract position requires an onsite presence four days each week and focuses on resolving desktop, printer, and workplace technology issues in a timely, detail-oriented manner. The ideal candidate brings strong Windows support experience, a customer-focused approach, and the ability to manage service requests across a range of hardware and software environments.<br><br>Responsibilities:<br>• Deliver second-level support for employees by diagnosing and resolving issues related to desktops, laptops, peripherals, and standard business applications.<br>• Provide hands-on assistance with printer setup, maintenance, and troubleshooting, including support for network-connected and local printer devices.<br>• Respond to service desk requests efficiently, document work performed, and keep ticket status updated through resolution.<br>• Support Microsoft Windows environments and Office 365 applications, helping users address access, performance, and usability concerns.<br>• Configure, image, and deploy workstations using established tools and procedures to prepare devices for end-user use.<br>• Assist with account and access-related tasks in Active Directory, including routine updates and user support.<br>• Troubleshoot remote connectivity concerns, including VPN-related issues, to help users maintain secure access to business resources.<br>• Collaborate with team members and other support groups to escalate complex technical problems and ensure timely issue resolution.