<p>We are seeking an experienced <strong>PCI Technical Engineer</strong> to help build, strengthen, and automate a PCI DSS compliance program within a highly regulated financial services environment.</p><p>This is a hands-on role for someone who understands PCI DSS at a deep level and has <strong>built and matured a PCI program from the ground up</strong>. The ideal candidate will have experience defining PCI scope and boundaries, understanding the Cardholder Data Environment (CDE), establishing and validating controls, supporting audits, remediating findings, and continuously improving the program.</p><p>This role is also focused on <strong>automation and process improvement</strong>. We are looking for someone who is a creator and problem solver—someone who sees a manual process and asks, <em>“How can we make this better and automate it?”</em></p><p>What You’ll Do</p><ul><li>Build, implement, and mature <strong>PCI DSS compliance programs</strong> from the ground up.</li><li>Define and maintain <strong>PCI scope and boundaries</strong>, including identifying systems, applications, networks, processes, and people that fall within PCI requirements.</li><li>Develop a strong understanding of the <strong>Cardholder Data Environment (CDE)</strong> and how payment card data moves through the environment.</li><li>Establish, document, and validate technical and administrative controls required for PCI DSS compliance.</li><li>Lead PCI audit preparation, evidence gathering, auditor coordination, remediation, and ongoing compliance activities.</li><li>Gather and validate technical artifacts and evidence required to demonstrate compliance.</li><li>Identify control gaps and partner with technical teams to develop and implement remediation plans.</li><li>Continuously assess and mature the PCI program as the technology environment and business requirements evolve.</li><li><strong>Automate PCI evidence collection, control validation, reporting, and other repetitive compliance processes.</strong></li><li>Identify opportunities to automate manual GRC and Information Security processes beyond PCI.</li><li>Develop repeatable processes and solutions that improve efficiency, accuracy, and audit readiness.</li><li>Support internal audits and financial services regulatory examinations.</li><li>Document technical processes and controls in a clear and accurate manner.</li><li>Develop metrics and reporting that communicate compliance, control effectiveness, risk, and remediation status to leadership.</li><li>Partner with Information Security, Infrastructure, Application, Risk, Audit, and other technical teams.</li><li>Help establish and maintain security policies, standards, procedures, and controls related to PCI and Information Security.</li></ul>
<p>We are seeking an experienced <strong>Lead GRC Automation Analyst</strong> to join an Information Security organization within a highly regulated financial services environment.</p><p>This is a hands-on role for someone who understands Governance, Risk, and Compliance but also knows how to <strong>build and automate processes</strong>. The ideal candidate will be comfortable identifying manual or inefficient GRC processes, designing better workflows, and personally helping implement automation that improves efficiency, accuracy, and audit readiness.</p><p>This person will also support security governance, control testing, audit activities, evidence collection, and compliance initiatives. The role offers an opportunity to help build and mature GRC capabilities while making a measurable impact through automation.</p><p>What You’ll Do</p><ul><li>Lead the <strong>design and implementation of GRC automation</strong> initiatives.</li><li>Identify manual, repetitive, or inefficient compliance processes and develop solutions to streamline or automate them.</li><li>Automate <strong>evidence/artifact gathering, control testing, reporting, and other repeatable GRC processes</strong>.</li><li>Look across the GRC function for opportunities to improve processes, eliminate manual work, and create scalable solutions.</li><li>Support internal audits and regulatory examinations through evidence collection, documentation, and stakeholder coordination.</li><li>Perform control validation and testing and document results.</li><li>Identify control deficiencies, track remediation, and partner with stakeholders to resolve findings.</li><li>Develop and maintain clear process narratives, control documentation, and supporting evidence.</li><li>Work with GRC platforms and related technology to improve workflows and reporting.</li><li>Develop metrics and reporting related to control effectiveness, risk, compliance, and remediation.</li><li>Support policy and standards governance, including reviews and updates.</li><li>Partner with technical and business stakeholders to understand requirements and implement practical solutions.</li><li>Communicate findings, recommendations, and project progress to both technical teams and leadership.</li></ul>
We are looking for an experienced Help Desk/Desktop Support Analyst to provide on-site technical support for end users in Wisconsin. This contract-to-permanent opportunity is ideal for someone who enjoys resolving day-to-day hardware and software issues, supporting walk-up requests, and keeping workstation environments running smoothly. The role calls for a hands-on, detail-oriented individual who can balance customer service with strong troubleshooting skills across desktop systems, printers, and core Microsoft technologies.<br><br>Responsibilities:<br>• Deliver in-person technical assistance for employees by addressing walk-up support needs and resolving desktop-related issues in a timely manner.<br>• Diagnose and correct hardware, software, and operating system problems across Windows-based computers and peripheral devices.<br>• Prepare, configure, and deploy desktop and laptop systems for new and existing users, including imaging and workstation setup.<br>• Support Zebra printer functionality by identifying issues, troubleshooting problems, and coordinating solutions to minimize downtime.<br>• Manage incoming service desk requests, document work performed, and provide updates through the ticketing process.<br>• Administer basic user account and access tasks within Active Directory as part of end-user support activities.<br>• Assist with Microsoft Office 365 support by resolving common application, access, and configuration concerns.<br>• Maintain organized workstation standards and ensure devices are properly configured for business use.
We are looking for a Help Desk/Desktop Support Analyst to join our team in North Prarie, Wisconsin in a contract-to-permanent capacity. This position plays an important role in supporting daily IT operations by assisting employees with technical issues, preparing and maintaining end-user devices, and helping keep workplace technology reliable and efficient. The role offers a strong opportunity for an early-career IT specialist to build hands-on experience while working with internal teams and external partners to deliver responsive technical support.<br><br>Responsibilities:<br>• Respond to support requests and work through service desk tickets with a timely, thorough approach that keeps users informed from intake through resolution.<br>• Diagnose and resolve technical problems affecting computers, business applications, printers, mobile hardware, scanners, and other workplace devices.<br>• Prepare, configure, image, and deploy desktops, laptops, and related equipment for new and existing employees across the organization.<br>• Administer user access tasks such as password resets, account updates, provisioning support, and other Active Directory-related requests.<br>• Maintain accurate records of incidents, solutions, and support procedures to strengthen documentation and improve knowledge sharing.<br>• Assist with software rollouts, device upgrades, configuration adjustments, and workstation refresh efforts to support ongoing IT operations.<br>• Monitor technology inventory and contribute to asset lifecycle activities, including replacement planning, recovery, and responsible disposal of equipment.<br>• Work with vendors and internal IT staff on support needs, technical initiatives, and issue escalation when additional coordination is required.<br>• Create clear end-user instructions and provide basic guidance to employees so they can effectively use company technology tools.<br>• Support onboarding by setting up equipment, preparing user devices, and ensuring new team members have the necessary technology access on day one.
<p>Robert Half is seeking an IT Support Specialist for our partner in the Madison area. This role will provide day-to-day technical support to end users, troubleshoot hardware and software issues, and help maintain a reliable technology environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as the primary point of contact for IT support requests and track issues through resolution.</li><li>Provide technical support for computers, phones, software, and Microsoft 365 applications.</li><li>Troubleshoot user issues and escalate more complex problems to senior IT staff when needed.</li><li>Maintain accurate hardware and software asset records.</li><li>Assist users with training on software, devices, and technology processes.</li><li>Identify recurring technical issues and recommend longer-term solutions.</li><li>Document troubleshooting steps, resolutions, and procedures for the IT knowledge base.</li><li>Support Windows-based domain infrastructure and virtualization environments.</li><li>Follow established IT, security, and organizational policies and procedures.</li></ul><p><br></p>
<p>We are seeking a <strong>Senior QA Analyst</strong> to help ensure SAP and business applications meet business requirements through comprehensive test planning, functional testing, test automation, defect identification, and release validation.</p><p>This role will serve as a bridge between the <strong>technical/programming and business sides of application quality</strong>, partnering closely with developers, SAP/IT technical teams, business leaders, project stakeholders, and end users.</p><p>The ideal candidate is comfortable working independently on complex projects, communicating with both technical and non-technical audiences, and taking ownership of quality throughout the software development and release lifecycle.</p><p>What You’ll Do</p><ul><li>Review and analyze business and technical requirements to understand application functionality and expected outcomes.</li><li>Create and/or contribute to detailed test plans, test cases, and testing strategies.</li><li>Execute functional, integration, IT, and business testing.</li><li>Develop, maintain, and debug automated test scripts.</li><li>Create automation plans and incorporate automated testing into the software release pipeline.</li><li>Utilize <strong>Tricentis Tosca</strong> and <strong>Azure DevOps</strong> as key QA and release-management tools.</li><li>Schedule and monitor automated testing activities.</li><li>Identify, document, prioritize, and track defects and issues through resolution.</li><li>Partner with developers, technical teams, and business stakeholders to troubleshoot issues and determine appropriate solutions.</li><li>Support <strong>User Acceptance Testing (UAT)</strong>, release validation, and application approvals.</li><li>Provide quality metrics and testing status updates to project stakeholders.</li><li>Participate in application releases, deployments, rollouts, and production validation.</li><li>Identify opportunities for application and process improvements.</li><li>Assist with user training and business rollouts as needed.</li><li>Provide Level 2/3 application support when issues cannot be resolved through the Help Desk.</li><li>Participate in projects ranging from smaller initiatives to enterprise-level implementations.</li><li>Help mentor and support less experienced QA team members and co-ops.</li></ul>