<p>We are seeking <strong>Technical Support Specialists</strong> to join our growing global support team. This role is focused on providing external end-user support across phone, chat, and ticketing systems. You will work on complex issues that often require deep troubleshooting and customer service skills. This is not a basic password reset role — calls can run 30 minutes or longer as you help solve real technical challenges.</p><p>You will be part of a 24/7 support operation, collaborating with a team spread across the U.S. and internationally. This position offers the opportunity to make a real impact with end users while developing your technical and customer service expertise.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide external end-user technical support via phone, chat, and ticketing systems (ZenDesk, Genisis).</li><li>Resolve 25–35 tickets per week, including 2nd/3rd tier issues.</li><li>Troubleshoot network and product-specific issues, ensuring timely and accurate resolutions.</li><li>Deliver exceptional customer service, guiding end users with patience and professionalism.</li><li>Document technical issues and resolutions clearly and accurately.</li><li>Multitask between calls, chats, and tickets effectively in a fast-paced environment.</li><li>Travel up to 25% for onsite technical projects (typically closer to 10%; may require 1–2 days’ notice).</li><li>Be available for on-call coverage during major incidents, staying until resolution is complete.</li></ul><p><br></p><p><strong>Qualifications</strong></p><p><strong>Required:</strong></p><ul><li>2+ years of technical support experience.</li><li>Strong background in <strong>network support</strong> (specific to products and systems).</li><li>Excellent <strong>customer service</strong> skills working with external end users.</li><li>Outstanding <strong>communication and documentation</strong> abilities.</li><li>Experience with product support, ideally external customer-facing.</li></ul><p><strong>Preferred:</strong></p><ul><li>Net+ training or certification.</li><li>ITIL, A+, or related technical schooling.</li><li>Experience with network-related troubleshooting and support tools.</li></ul><p><br></p><p><strong>Schedule & Work Conditions</strong></p><ul><li>Schedule: <strong>Sunday–Thursday</strong> or <strong>Tuesday–Saturday</strong>.</li><li>Coverage: 9-hour day with 1-hour lunch; core coverage 7 AM–7 PM CST.</li><li>On-call duty: Must remain until resolution if major incidents occur.</li></ul><p><br></p><p><br></p>
We are looking for a skilled and adaptable HR Generalist to join our team in Milwaukee, Wisconsin. This long-term contract position offers an exciting opportunity to oversee key HR functions, including payroll, benefits administration, recruitment, and compliance. The ideal candidate will bring strong interpersonal and organizational skills to support employees and managers while ensuring alignment with legal requirements and company policies.<br><br>Responsibilities:<br>• Process biweekly payroll for approximately 150 employees, ensuring accuracy and resolving any discrepancies.<br>• Manage employee benefits administration, including coordinating open enrollment periods and maintaining communication with insurance carriers.<br>• Lead full-cycle recruitment efforts, from posting job openings to onboarding new hires.<br>• Support performance management processes, including reviews, coaching, and probationary period oversight.<br>• Ensure compliance with employment laws and maintain accurate HR documentation and records.<br>• Organize and facilitate training programs, tracking participation and identifying opportunities for growth and development.<br>• Guide managers on best practices for hiring, performance evaluations, and team management.<br>• Collaborate with department leaders to address HR-related challenges and provide hands-on support to operational teams.<br>• Act as a resource for employees, addressing concerns and fostering a positive workplace environment.
<p>We are looking for an experienced Sr. HR Generalist to join our team in Madison, Wisconsin. In this role, you will oversee key human resources functions, including employee relations, benefits administration, and onboarding processes, ensuring organizational goals are met effectively. Your expertise will be instrumental in fostering a positive workplace environment while maintaining compliance with HR policies and practices.</p><p><br></p><p><strong>For immediate consideration, contact Courtney Syverson, Recruiting Manager, at 608-259-1164</strong></p><p><br></p><p>Responsibilities:</p><p>• Manage and resolve employee relations issues to promote a positive and productive workplace.</p><p>• Administer benefits programs, including enrollment and ongoing support for employees.</p><p>• Lead onboarding processes to ensure new hires are seamlessly integrated into the organization.</p><p>• Conduct employee orientations and training sessions to familiarize staff with company policies and procedures.</p><p>• Maintain and update HRIS systems to ensure accurate and efficient data management.</p><p>• Oversee workers' compensation claims and ensure compliance with relevant regulations.</p><p>• Provide guidance to employees and management on HR policies and best practices.</p><p>• Collaborate with leadership to implement HR initiatives that support organizational goals.</p><p>• Support the development and execution of strategies for employee engagement and retention.</p><p>• Ensure compliance with all local, state, and federal employment laws and regulations.</p>
<p><strong>Hybrid Bilingual Sr. HR Generalist role in Browntown, WI. For immediate consideration contact Jon Wright at 608-338-1052.</strong></p><p><br></p><p>Robert Half is working with a well-respected manufacturing company to find a bilingual Sr. HR Generalist to join their team in Browntown, Wisconsin. In this role, you will serve as a vital resource for employees and managers, ensuring smooth HR operations and fostering a positive workplace culture. You will oversee key areas such as employee relations, benefits administration, and payroll support while driving initiatives that align with organizational goals.</p><p><br></p><p>Responsibilities:</p><p>• Address and resolve employee relations issues, ensuring compliance with company policies and employment laws.</p><p>• Manage the administration of employee benefits programs, including enrollment and communication.</p><p>• Support payroll processes by collaborating with internal teams and ensuring accuracy.</p><p>• Facilitate onboarding for new hires, ensuring a seamless transition into the organization.</p><p>• Act as a trusted advisor to managers and employees by providing guidance on HR policies and practices.</p><p>• Maintain and update HRIS systems to ensure data integrity and accurate reporting.</p><p>• Lead employee engagement efforts to enhance workplace satisfaction and productivity.</p><p>• Collaborate with leadership to design and implement HR strategies that align with business objectives.</p><p>• Provide support in Spanish for bilingual employees, ensuring inclusive communication.</p><p>• Stay updated on HR trends and best practices to continuously improve processes.</p>
<p><strong>HR Generalist role in Madison, WI. For immediate consideration contact Jon Wright at 608-338-1052.</strong></p><p><br></p><p>Robert Half is working with a well-respected manufacturing company to find an HR Generalist to join their team. This role will lead and oversee all aspects of HR and safety within the organization. The ideal candidate will drive initiatives across employee relations, compensation, benefits, payroll, and policy development while ensuring compliance with regulations and fostering a positive workplace culture.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee the full spectrum of human resources functions, including recruitment, compensation, and benefits administration.</p><p>• Develop and implement HR policies and procedures to maintain compliance and align with organizational goals.</p><p>• Direct employee relations efforts to foster a positive and collaborative work environment.</p><p>• Supervise payroll operations, ensuring accuracy and adherence to deadlines.</p><p>• Lead new employee onboarding and orientation programs to ensure a seamless integration into the company.</p><p>• Design and deliver training programs to support employee growth and development.</p><p>• Monitor and manage the department budget to ensure effective allocation of resources.</p><p>• Provide guidance on compensation strategies and benefits packages to attract and retain top talent.</p><p>• Ensure compliance with legal and regulatory requirements related to HR practices.</p><p>• Collaborate with leadership to align HR initiatives with overall business objectives.</p>
