<p>We are looking for a dedicated Customer Service Representative to join our client's team in Pittsfield, Massachusetts. In this Contract to permanent position, you will play a key role in delivering outstanding service and support to clients within the financial services industry. This opportunity is ideal for individuals who excel at communication, problem-solving, and providing exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls professionally while addressing customer inquiries and resolving issues promptly.</p><p>• Manage outbound calls to follow up on client requests or provide additional information.</p><p>• Accurately input customer orders and maintain detailed records in the system.</p><p>• Collaborate with team members to ensure seamless customer interactions and satisfaction.</p><p>• Offer clear and concise information to clients regarding products, services, and procedures.</p><p>• Identify opportunities to enhance customer service processes and provide feedback to management.</p><p>• Maintain a thorough understanding of company policies and procedures to ensure compliance.</p><p>• Troubleshoot basic issues and escalate complex challenges to appropriate departments.</p><p>• Stay updated on industry trends and company offerings to provide accurate information.</p><p>• Demonstrate adaptability in handling diverse customer needs and scenarios.</p>
<p><strong>SUMMARY:</strong> The Customer Service Representative is the first line of contact for customers and is key to representing the company in an efficient, knowledgeable, and professional manner. This role supports the sales team by providing product information, accurately entering orders, assisting with any order issues and building and maintaining customer relationships. </p><p> </p><p>ESSENTIAL DUTIES:</p><p><br></p><p>The requirements listed below are representative of the essential duties required of the Customer Service Representative: </p><p> </p><p>· Accurately enter and process orders, track order status, and expedite as necessary to ensure on time delivery.</p><p>· Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs, so as to build and maintain loyal customer relationships. </p><p>· Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for current or future needs.</p><p>· Responsible to ensure customer retention and growth through strong relationship management metrics.</p><p>· Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals when possible.</p><p>· Interact daily with Regional Sales Managers (RSM’s) and sales representatives regarding customer opportunities, orders and issues.</p><p>· Follow up on lost business in an effort to reactivate dormant accounts.</p><p>· Qualify customer RFQ’s to ensure accurate cross-referencing, UOM and prospective package is ready for hand off to shipping department.</p><p>· Forwards quotations to customer as required.</p><p>· Completes initial lead follow up and communicates results to RSM, Marketing and appropriate management.</p><p>· Maintain customer information as needed for contacts, routing etc.</p><p>· Assist in business development activities i.e., direct mailings, samples and follow up calls.</p><p>· Quality is everyone’s responsibility.</p><p>· Other duties as assigned.</p><p><br></p><p><strong><em><u>For immediate consideration please call me directly Eric Lebow 508-205-2127 </u></em></strong></p>
We are looking for a dedicated Customer Experience Specialist to join our team in Walpole, New Hampshire. In this role, you will focus on delivering exceptional service to both online and in-store customers. As this is a Contract to permanent position, it offers an excellent pathway for career growth within our organization.<br><br>Responsibilities:<br>• Provide outstanding support to customers in both online and retail settings, ensuring their satisfaction and addressing any concerns.<br>• Handle customer inquiries through email, phone, and other communication channels with professionalism and efficiency.<br>• Collaborate with departments such as Shipping, Production, and Factory teams to resolve issues and enhance the customer experience.<br>• Work closely with the E-Commerce team and retail staff to address discrepancies and resolve complaints.<br>• Utilize NetSuite or similar order entry systems to process customer orders accurately and efficiently.<br>• Troubleshoot connectivity or technical issues that may impact customer service operations.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Stay informed about company products, policies, and services to provide accurate information to customers.<br>• Identify opportunities to improve customer processes and implement solutions in collaboration with the team.
<p>We are looking for a dynamic Talent Acquisition Manager to join our team in Latham, New York. In this role, you will focus on attracting, recruiting, and onboarding exceptional talent to support our organization's growth and success. Through strategic planning and fostering strong relationships, you will play a key role in advancing our team and enhancing our employer brand.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage the entire recruitment process for technicians, client service representatives, and administrative staff.</p><p>• Develop and maintain candidate pipelines to ensure a steady flow of applicants with relevant experience.</p><p>• Coordinate interviews, extend offers, and oversee onboarding processes for new hires.</p><p>• Represent the organization at career fairs, campus programs, and other recruitment events.</p><p>• Optimize and maintain the Applicant Tracking System to improve efficiency and track key recruitment metrics.</p><p>• Partner with Marketing and HR teams to strengthen and promote the organization's employer brand.</p><p>• Foster positive relationships with candidates and ensure an exceptional experience throughout the hiring process.</p><p>• Monitor industry trends and recruitment best practices to continually improve strategies.</p><p>• Collaborate with leadership to identify staffing needs and develop effective hiring plans.</p>
We are looking for a detail-oriented Purchasing Agent to join our team in Rutland, Vermont. This long-term contract position offers an exciting opportunity to contribute to procurement processes in a dynamic office environment adjacent to the manufacturing floor. The role is ideal for candidates with experience in accounting or procurement functions, including purchase order management and vendor coordination.<br><br>Responsibilities:<br>• Oversee the creation and management of purchase orders to ensure timely procurement of required items.<br>• Coordinate with vendors to confirm order details and delivery timelines.<br>• Track and monitor inventory levels to identify purchasing needs.<br>• Perform administrative and clerical tasks related to procurement activities.<br>• Collaborate with internal teams to ensure smooth communication and accurate documentation.<br>• Resolve discrepancies in purchase orders or invoices in coordination with accounting and vendor teams.<br>• Maintain organized records of purchasing activities for auditing and reporting purposes.<br>• Utilize accounting software systems to assist with accounts payable and procurement processes.<br>• Communicate effectively with vendors and stakeholders to address procurement-related inquiries.<br>• Support the office environment with tasks that align with purchasing and accounting functions.
