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5 results for User Experience Ux Director in Jacksonville, FL

Manager of Tech Support

Jacksonville, FL
onsite
Permanent / Full Time
- USD / Yearly
Technical Team LeadThe Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service. Duties/Responsibilities:<ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul> Required Skills/Abilities:<ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul> Education and Experience:<ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul>
2026-04-09T13:54:06Z

IT Manager/Director

Jacksonville, FL
onsite
Permanent / Full Time
- USD / Yearly
We are looking for an experienced IT Manager/Director to oversee deployment operations and lead a dedicated field team in Jacksonville, Florida. This role is critical in establishing operational standards, managing technical assets, and ensuring the successful rollout and scaling of specialized hardware systems. The ideal candidate will bring strong leadership skills, technical expertise, and a commitment to documentation and process improvement. Responsibilities: • Lead the planning and execution of deployment rollouts, including an initial 19-unit wave and future scaling efforts. • Develop and maintain configuration standards, comprehensive documentation, and quality control checklists for hardware systems. • Oversee asset management practices, including tracking serial numbers, warranty details, deployment history, and lifecycle statuses. • Supervise and guide the Senior Deployment Specialist and Tier 1/2 Support Technician to ensure team efficiency and development. • Manage field escalations, including remote access troubleshooting, device connectivity issues, and restart/recovery procedures. • Execute detailed installation procedures, encompassing OS imaging, application installation, device driver configuration, and system setup. • Create and refine support documentation and procedures to facilitate the scaling of operations toward 100 deployed units. • Ensure compliance with technical and operational standards in regulated environments such as healthcare. • Collaborate on continuous improvement initiatives to enhance deployment efficiency and reliability.
2026-04-22T15:13:51Z

Network Manager

Jacksonville, FL
onsite
Permanent / Full Time
74000.00 - 118000.00 USD / Yearly
We are looking for an experienced Network Manager to lead technical operations and team performance in Jacksonville, Florida. This role blends hands-on engineering oversight with people leadership, cross-functional coordination, and customer-facing communication to ensure projects are delivered on time, within budget, and to required quality standards. The ideal candidate brings strong design knowledge, management experience, and the ability to improve processes across engineering, manufacturing, and support functions. Responsibilities: • Direct engineering and technical activities from initial concept through final delivery, ensuring schedules, budgets, and quality expectations are achieved. • Plan team capacity, assess resource needs, and adjust assignments to support shifting project demands and priorities. • Lead employee performance management by contributing to hiring decisions, conducting evaluations, and addressing development or performance issues when needed. • Partner with program leadership to establish project timelines, cost targets, and measurable execution plans. • Introduce and refine operational processes that strengthen efficiency, consistency, and overall productivity across the department. • Support enhancements to product data workflows, configuration control practices, and formal change review activities. • Collaborate with quality, procurement, manufacturing, and proposal teams to align technical work with broader business and production goals. • Provide regular progress updates to senior leadership and serve as a point of contact for customer communication when required. • Verify that designs satisfy technical requirements, applicable standards, and performance expectations for reliability and safety. • Mentor technicians and mechanics while working closely with production teams on tooling, fabrication methods, assembly improvements, and equipment selection.
2026-04-22T15:13:51Z

ERP Integration Manager

Jacksonville, FL
onsite
Permanent / Full Time
165000.00 - 185000.00 USD / Yearly
We are looking for an experienced ERP Integration Manager to oversee the administration, optimization, and continuous improvement of Oracle Cloud Fusion applications within our organization. This role will be responsible for managing configurations, ensuring system performance, and collaborating across multiple teams to align business processes with technology solutions. The ideal candidate will bring strong leadership skills and expertise in Oracle Cloud solutions to drive innovation and efficiency. Responsibilities: • Manage and optimize Oracle Cloud Fusion applications across finance, procurement, supply chain, and project management functions. • Act as the primary liaison between IT teams, business stakeholders, and external partners to ensure seamless operations and enhancements. • Coordinate quarterly Oracle Cloud release cycles, including readiness reviews, regression testing, and communication of updates. • Oversee change control processes, configuration management, and governance to maintain system compliance with internal standards. • Collaborate with various departments to translate business requirements into effective Oracle Cloud configurations and workflows. • Monitor vendor performance and ensure adherence to service level agreements (SLAs) for incident resolution and system improvements. • Partner with Enterprise Architecture and Integration teams to maintain efficient system integrations using Oracle Integration Cloud and related platforms. • Support reporting and analytics efforts through tools like BI Publisher and other business intelligence solutions. • Provide functional and technical leadership to application analysts, system administrators, and business leads. • Ensure system security, data integrity, and compliance with corporate governance and audit standards.
2026-04-09T13:54:06Z

Software Engineer

Jacksonville, FL
onsite
Temporary to Hire
47.50 - 55.00 USD / Hourly
We are looking for a talented Software Engineer to join our team in Jacksonville, Florida. This Contract to permanent position involves designing and developing web applications using a combination of Microsoft technologies and modern front-end frameworks. The ideal candidate thrives in collaborative environments, possesses strong problem-solving skills, and is passionate about delivering scalable and user-friendly software solutions. Responsibilities:• Design, develop, and maintain robust applications using C# and .NET technologies.• Create intuitive and responsive front-end interfaces using Angular, JavaScript, and React.js.• Develop and optimize SQL queries while managing relational databases, such as SQL Server.• Build and consume RESTful APIs to support application integrations.• Collaborate with cross-functional teams, including Product, QA, UX, and DevOps, to ensure high-quality deliverables.• Participate in the full software development lifecycle, from requirements gathering to deployment and support.• Conduct code reviews and contribute to the establishment of engineering best practices.• Troubleshoot and resolve application issues across various environments.• Maintain clear and comprehensive documentation for code, systems, and development processes.• Stay informed about emerging technologies and industry trends to enhance development practices.
2026-04-17T11:58:42Z