Add your latest resume to match with open positions.

3 results for Service Desk Manager in Jacksonville, FL

Help Desk Analyst

Jacksonville, FL
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis in Jacksonville, Florida. This role is pivotal in delivering exceptional technical support, assisting users with IT-related issues, and ensuring the seamless operation of end-user computing systems. If you are passionate about technology and thrive in a collaborative, service-oriented environment, this opportunity is for you. Responsibilities: • Provide first-level technical support by addressing and resolving IT incidents and service requests submitted to the Service Desk. • Escalate complex issues to appropriate teams to ensure timely and effective resolution. • Maintain and support endpoint devices, including Apple and PC systems, ensuring proper deployment and functionality. • Collaborate with team members to improve processes and implement best practices for IT service management. • Communicate effectively with end users and team members to provide updates and ensure clarity regarding ongoing work and resolutions. • Monitor and maintain tools and applications used for IT End User Services, ensuring optimal performance. • Stay informed about emerging technologies and participate in initiatives that enhance IT service delivery. • Build and maintain strong relationships with internal and external stakeholders, fostering a positive and attentive work environment. • Contribute to continuous improvement efforts by identifying opportunities to enhance systems and processes.
2026-04-15T00:00:00Z

Manager of Tech Support

Jacksonville, FL
onsite
Permanent
0 - 0 USD / Yearly
Technical Team LeadThe Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service. Duties/Responsibilities:<ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul> Required Skills/Abilities:<ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul> Education and Experience:<ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul>
2026-04-09T00:00:00Z

Desktop Support Technician

Jacksonville, FL
onsite
Temporary
0 - 0 USD / Yearly
Provide Tier 2-level support to end-users for desktop systems, troubleshooting hardware and software issues efficiently within SLA guidelines.
2026-04-03T00:00:00Z