<p>Protect the organization’s digital assets by identifying vulnerabilities, designing security protocols, and optimizing defenses. Collaborate with IT teams to monitor, detect, and respond to potential threats.</p>
<p>Design, implement, and maintain security controls across cloud environments to protect systems, data, and infrastructure. Partner with engineering and IT teams to ensure compliance, monitor threats, and strengthen overall security posture.</p>
<p>We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and upgrade operating systems and business software</p><p>• Set up and support computer hardware, monitors, network equipment, and peripherals</p><p>• Troubleshoot and resolve hardware, software, email, network, and peripheral issues</p><p>• Support users via centralized help desk and provide clear technical guidance</p><p>• Document equipment repairs, installations, and removals</p><p>• Train users on common business applications</p><p>• Contribute to system planning, hardware/software recommendations, and procedures</p><p>• Stay up to date on technology trends and make proactive suggestions</p><p>• Maintain user confidentiality and adhere to company protocols</p>
<p>Develop and deliver data insights through reporting and visualization tools to support business operations and strategic decision-making. Work closely with stakeholders to understand data needs and provide actionable recommendations.</p>