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3 results for Learning And Development Manager in Jacksonville, FL

Manager of Tech Support

Jacksonville, FL
onsite
Permanent / Full Time
- USD / Yearly
Technical Team LeadThe Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service. Duties/Responsibilities:<ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul> Required Skills/Abilities:<ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul> Education and Experience:<ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul>
2026-04-09T13:54:06Z

Application Support Specialist

St, FL
onsite
Temporary to Hire
- USD / Hourly
We are looking for an Application Support Specialist to support business-critical SaaS applications for users in St Augustine, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, improving the user experience, and working closely with both internal teams and customers. In this role, you will investigate application problems, maintain reliable system performance, and contribute to ongoing support best practices. Responsibilities:• Resolve application-related incidents by diagnosing issues, identifying root causes, and delivering timely solutions for SaaS users.• Partner with software engineers and internal technology teams to escalate defects, validate fixes, and improve overall application stability.• Track system behavior and performance trends, responding proactively to disruptions before they affect users.• Carry out routine maintenance tasks, support software updates, and assist with application rollouts in a controlled manner.• Maintain clear records of support requests, troubleshooting steps, and issue outcomes to support knowledge sharing and audit readiness.• Create user-facing guidance and provide practical training to help end users navigate applications more effectively.• Administer access controls by supporting user account setup, permissions management, and data protection practices.• Work with external vendors and cross-functional stakeholders when additional support is needed to resolve technical problems.• Participate in an on-call rotation as needed to ensure dependable support coverage outside standard business hours.• Contribute to continuous improvement efforts by reviewing recurring issues, recommending preventive measures, and helping refine support processes.
2026-04-27T13:04:45Z

Cybersecurity Analyst

Jacksonville, FL
onsite
Temporary / Contract
- USD / Hourly
We are looking for a Cybersecurity Analyst to help protect the organization’s systems, data, and users through active monitoring, investigation, and response to security events. This Long-term Contract position is based in Jacksonville, Florida, and offers the opportunity to support daily security operations while strengthening vulnerability management, compliance readiness, and security awareness efforts. The ideal candidate brings hands-on experience in cybersecurity analysis and enjoys working across teams to reduce risk and improve response capabilities. Responsibilities: • Monitor security events across SIEM, endpoint, email, and cloud-based security platforms to identify suspicious activity and escalate issues as needed. • Examine phishing attempts, malware activity, unauthorized access events, and unusual account behavior to determine severity and next steps. • Perform incident triage, analyze contributing factors, and help define containment, remediation, and recovery actions. • Partner with infrastructure and IT operations teams to resolve security issues and restore affected services efficiently. • Maintain thorough records of investigations, response actions, and outcomes to support reporting and future review. • Use threat intelligence and indicator analysis to refine detections and recognize developing attack trends across the environment. • Support vulnerability scanning efforts, follow remediation progress with system owners, and confirm that identified weaknesses have been addressed. • Assist with audit preparation and compliance activities by organizing evidence, documenting controls, and supporting regulatory security requirements. • Contribute to security awareness initiatives such as phishing exercises and training efforts, and recommend improvements to detection logic, playbooks, and response workflows.
2026-04-22T19:35:42Z