<p>We are looking for an IT Support Specialist to provide technical support for desktops, laptops, mobile devices, and end users across the organization.</p><p>Responsibilities</p><ul><li>Troubleshoot Windows 10/11 and Microsoft 365 issues</li><li>Create and manage Active Directory user accounts</li><li>Support printers, peripherals, and mobile devices</li><li>Resolve technical issues through a ticketing system</li><li>Perform workstation deployments and upgrades</li><li>Provide remote support to end users</li></ul><p><br></p>
<p>The Quality Specialist will be responsible for managing the end-to-end lifecycle of product complaints, including complaint intake, investigation, troubleshooting, testing, documentation, and reporting. This individual will review complaint information, investigate potential root causes, analyze data and trends, maintain accurate records, and ensure all documentation is completed in accordance with established quality and regulatory procedures.</p><p>Additional responsibilities include communicating with customers as needed throughout the complaint resolution process, maintaining audit-ready documentation, supporting corrective and preventive actions (CAPA), identifying quality trends, and collaborating with cross-functional teams to support continuous improvement initiatives.</p>