We are looking for an experienced IT leader to guide technology operations and long-term strategy for a multi-site organization in Jacksonville, Florida. This role will oversee infrastructure, end-user support, and core cloud platforms while building a high-performing team that keeps systems secure, stable, and efficient. The position also partners with business leaders to align technology investments with operational goals and continuous improvement efforts.<br><br>Responsibilities:<br>• Lead, coach, and develop IT support staff to maintain responsive service and strong technical performance across the organization.<br>• Direct daily operations for Microsoft 365 and Azure environments, ensuring availability, performance, and effective user support.<br>• Oversee network services and connectivity, including firewall administration and enterprise infrastructure reliability.<br>• Plan, implement, and maintain technology solutions that strengthen business processes and improve organizational efficiency.<br>• Partner with department leaders to assess technical needs, prioritize initiatives, and deliver practical solutions that support business objectives.<br>• Support disaster recovery and business continuity programs through testing, documentation updates, and ongoing readiness planning.<br>• Manage vendor relationships, technology spending, and budget tracking to promote cost control and service quality.<br>• Drive cybersecurity, compliance, and risk management efforts to protect systems, data, and business operations across multiple locations.