5 results for It Operations Manager in Jacksonville, FL

IT Manager/Director

Jacksonville, FL
onsite
Permanent
0 - 0 USD / Yearly
We are looking for an experienced IT Manager/Director to oversee deployment operations and lead a dedicated field team in Jacksonville, Florida. This role is critical in establishing operational standards, managing technical assets, and ensuring the successful rollout and scaling of specialized hardware systems. The ideal candidate will bring strong leadership skills, technical expertise, and a commitment to documentation and process improvement. Responsibilities: • Lead the planning and execution of deployment rollouts, including an initial 19-unit wave and future scaling efforts. • Develop and maintain configuration standards, comprehensive documentation, and quality control checklists for hardware systems. • Oversee asset management practices, including tracking serial numbers, warranty details, deployment history, and lifecycle statuses. • Supervise and guide the Senior Deployment Specialist and Tier 1/2 Support Technician to ensure team efficiency and development. • Manage field escalations, including remote access troubleshooting, device connectivity issues, and restart/recovery procedures. • Execute detailed installation procedures, encompassing OS imaging, application installation, device driver configuration, and system setup. • Create and refine support documentation and procedures to facilitate the scaling of operations toward 100 deployed units. • Ensure compliance with technical and operational standards in regulated environments such as healthcare. • Collaborate on continuous improvement initiatives to enhance deployment efficiency and reliability.
2026-03-11T00:00:00Z

IT Manager/Director

Jacksonville, FL
onsite
Permanent
0 - 0 USD / Yearly
We are looking for an experienced IT Manager/Director to oversee the technical operations of a production clinical platform in Jacksonville, Florida. This role involves managing a range of technologies, including real-time video streaming, patient data integration, and insurance claim submissions, while ensuring system reliability and security. The ideal candidate will lead the platform's development and establish robust engineering practices, driving excellence in technology governance and performance. Responsibilities: • Govern the architecture and cost management of cloud infrastructure across development, testing, and production environments. • Develop and maintain CI/CD pipelines, release management processes, and deployment procedures. • Monitor platform performance through observability tools, ensuring uptime targets and proactive alerting systems. • Implement security protocols and remediation measures in collaboration with compliance teams. • Design and manage clinical integration systems, including PointClickCare, ClaimsMD, and HL7 pipelines. • Oversee offshore development workflows, ensuring adherence to code review standards and architecture approvals. • Plan and execute the transition to a U.S.-based development team, ensuring seamless operational continuity. • Optimize infrastructure for real-time video streaming, leveraging technologies like WebRTC and LiveKit for high-quality performance. • Manage medical device integrations, incorporating diverse equipment into the platform seamlessly. • Lead technical governance initiatives to maintain system reliability and scalability.
2026-03-11T00:00:00Z

IT Applications Manager

Jacksonville, FL
onsite
Temporary
0 - 0 USD / Yearly
We are seeking an experienced IT Applications Manager to lead the support, configuration, and optimization of our core business and clinical application ecosystem. This role oversees a team responsible for maintaining 100+ enterprise and departmental applications, including major EHR platforms, operational systems, and integrated workflows. You will partner closely with clinical leadership, operations, revenue cycle, and vendors to ensure system reliability, performance, and alignment to organizational needs. What You’ll Do<ul><li>Oversee daily support, configuration, and enhancement of key applications, including 6–10 major enterprise systems.</li><li>Serve as the final escalation point for complex application issues, troubleshooting, and performance challenges.</li><li>Lead system upgrades, configuration changes, workflow enhancements, and optimization initiatives across clinical and operational environments.</li><li>Manage a team of application analysts/technicians through task delegation, project planning, performance reviews, and escalation routing.</li><li>Partner with clinical, operational, billing, and revenue cycle teams to identify workflow gaps and translate needs into system improvements.</li><li>Maintain and optimize EHR platforms (NextGen, Epic, or similar), ensuring stability, usability, compliance, and integration readiness.</li><li>Support healthcare integrations such as HL7 interfaces, e‑prescribing, labs, imaging, and patient portal functionality.</li><li>Own vendor coordination, including troubleshooting escalations, upgrade planning, and contract-driven performance expectations.</li><li>Maintain system documentation, release notes, SOPs, and application roadmaps.</li><li>Drive best practices in governance, change management, and cross‑team communication.</li></ul>
2026-03-06T00:00:00Z

Manager of Tech Support

Jacksonville, FL
onsite
Permanent
0 - 0 USD / Yearly
Technical Team LeadThe Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service. Duties/Responsibilities:<ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul> Required Skills/Abilities:<ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul> Education and Experience:<ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul>
2026-02-25T00:00:00Z

IT Project Manager

Jacksonville, FL
onsite
Temporary
0 - 0 USD / Yearly
We are hiring a Senior IT Project Manager to lead large‑scale technology initiatives, including infrastructure upgrades, application implementations, integrations, cloud migrations, and modernization programs. This role partners closely with leadership, vendors, and technical teams to ensure delivery excellence and alignment with organizational goals.What You’ll Do<ul><li>Lead end‑to‑end project delivery across infrastructure, cloud, and application initiatives</li><li>Drive planning, scheduling, budgeting, risk/issue management, and reporting</li><li>Facilitate Agile ceremonies and support hybrid PMO delivery models</li><li>Coordinate with cross‑functional teams, vendors, contractors, and stakeholders</li><li>Develop project artifacts: charters, roadmaps, plans, RACI, KPIs, test plans, runbooks</li><li>Manage change control, compliance, release readiness, and documentation</li><li>Ensure timely execution, transparency, and strong communication across all levels</li><li>Support process improvement and project governance initiatives across the PMO</li></ul>
2026-03-06T00:00:00Z