<p>We are looking for a skilled Help Desk Analyst II to join our team in Jacksonville, Florida. In this Contract-to-permanent position, you will play a pivotal role in delivering advanced technical support, managing IT systems, and enhancing overall user experience. This opportunity is ideal for professionals with a strong background in IT support and a passion for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide high-level technical support by resolving complex hardware, software, networking, and system-related issues.</p><p>• Manage and monitor help desk systems, ensuring timely resolution of tickets and escalating only when necessary.</p><p>• Assist in the administration and maintenance of Microsoft environments, including Active Directory, Office 365, Group Policy, and Intune.</p><p>• Oversee computer provisioning, lifecycle management, and IT inventory tracking to ensure compliance with organizational standards.</p><p>• Develop and update documentation for IT procedures, security protocols, and training materials.</p><p>• Facilitate employee onboarding and deliver user training to ensure seamless integration into IT systems.</p><p>• Collaborate with IT leadership to implement infrastructure upgrades, cloud initiatives, and enhanced security measures.</p><p>• Monitor and maintain IT systems to optimize performance and ensure security.</p><p>• Contribute innovative ideas to improve IT workflows, automation, and user satisfaction.</p>
<p>We are looking for a skilled Help Desk Analyst II to join our team in Tallahassee, Florida. This Contract-to-Permanent position offers an exciting opportunity to provide advanced technical support and troubleshooting within client environments. The ideal candidate will have a strong background in Microsoft systems, networking, and virtualization platforms, along with excellent customer service skills to ensure smooth operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide advanced troubleshooting and support for Windows 10/11, Microsoft Office 365, EntraID, and Active Directory, including managing accounts, permissions, and group policies.</p><p>• Diagnose and resolve network issues related to routing, switching, VLAN configurations, and overall connectivity.</p><p>• Administer and support virtualized environments using VMware and Hyper-V.</p><p>• Manage backup and recovery solutions, with a focus on Veeam.</p><p>• Act as an escalation point for Tier 1 technicians, offering guidance and resolving complex technical issues.</p><p>• Handle service tickets in a system like ConnectWise, ensuring proper documentation and timely resolution.</p><p>• Support multiple client environments, adapting to diverse business processes and infrastructure setups.</p><p>• Create and maintain technical documentation, including troubleshooting guides and procedural workflows.</p><p>• Collaborate in project work such as system upgrades, migrations, and client onboarding.</p><p>• Communicate effectively with end users, providing clear updates and technical guidance.</p>
<p>We’re looking for a <strong>Help Desk Analyst</strong> to join our IT support team! In this role, you’ll be the first point of contact for technical support requests, working hands-on with end users to troubleshoot issues, resolve problems, and keep daily operations running smoothly.</p><p><strong>What You’ll Do:</strong></p><ul><li>Provide Tier 1–2 support for hardware, software, network, and account-related issues</li><li>Respond to help desk tickets via phone, email, chat, or in person</li><li>Install, configure, and maintain desktops, laptops, peripherals, and mobile devices</li><li>Assist with user onboarding/offboarding, including account setup and access management</li><li>Troubleshoot Wi-Fi, VPN, printer, and application issues</li><li>Document troubleshooting steps and maintain knowledgebase articles</li><li>Escalate more complex issues to senior support or systems team when needed</li></ul><p><br></p>
<p>Join our team in Waycross, Georgia, as a dedicated Help Desk Analyst and be the first point of contact for resolving IT challenges! In this role, you'll be instrumental in providing first-line technical support, diagnosing a wide range of IT issues, and ensuring our users get back to work quickly. If you possess a solid understanding of computer systems, exceptional communication skills, and a passion for delivering top-notch technical assistance, we want to hear from you</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Be the first point of contact, providing timely technical assistance to end-users via phone, email, and chat.</li><li>Diagnose and resolve hardware, software, and network issues efficiently.</li><li>Meticulously log and track all support requests within our ticketing system.</li><li>Empower users with solutions for software installations, password resets, and other common IT inquiries.</li><li>Ensure seamless escalation of complex issues to specialized IT teams.</li><li>Contribute to our knowledge base by documenting technical challenges and their resolutions.</li><li>Proactively follow up with users to confirm successful issue resolution and satisfaction.</li><li>Stay informed on the latest IT policies and security best practices to provide informed support.</li><li>Leverage your expertise in Microsoft Windows, Mac Computers, Cisco Technologies, and Active Directory to troubleshoot and resolve technical problems.</li><li>Utilize your skills in Citrix Technologies, Computer Hardware, and Microsoft to deliver effective and efficient support.</li></ul>
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
<p>SUMMARY/OBJECTIVE</p><p>This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>• Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.</p><p>• Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.</p><p>• Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.</p><p>• Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.</p><p>• Assist in the development and maintenance of user documentation, internal procedures, and training materials.</p><p>• Participate in team meetings and audits, providing input on system performance and data validation processes.</p><p>• Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.</p><p>• Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.</p><p>• Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.</p>
We are looking for a proactive and detail-oriented Help Desk Tier 1 specialist to provide exceptional technical support to our users in Jacksonville, Florida. This role involves addressing a variety of IT issues, ensuring smooth operations across hardware, software, and connectivity systems. As a contract-to-permanent position, it offers an excellent opportunity for growth within a dynamic and fast-paced IT environment.<br><br>Responsibilities:<br>• Deliver effective desktop support for users by troubleshooting issues related to Windows 10/11, printers, and applications.<br>• Identify and resolve hardware, software, and network connectivity problems promptly.<br>• Administer and support Microsoft 365 services, including Exchange, Teams, SharePoint, and Entra ID.<br>• Handle user onboarding and offboarding processes, including password resets and permissions management.<br>• Escalate more complex technical issues to senior technicians or engineers as required.<br>• Maintain accurate and thorough documentation of support tickets and system updates.<br>• Communicate effectively with clients and team members to ensure clear status updates and resolutions.<br>• Apply critical thinking and creative problem-solving to address unique or unfamiliar IT challenges.<br>• Utilize remote tools and ticketing systems to manage and resolve technical issues efficiently.
<p>We are looking for a skilled Desktop Support Analyst to join our team in Jacksonville, Florida. In this long-term contract position, you will provide Tier 2 deskside support for both Apple and Windows environments, ensuring seamless operation of hardware and software systems. This is an excellent opportunity to showcase your technical expertise and deliver exceptional service in a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier 2 deskside support for Windows laptops, desktops, and mobile devices.</p><p>• Troubleshoot and resolve issues related to Microsoft 365 and VoIP systems.</p><p>• Utilize tools like ServiceNow and Active Directory for efficient incident management and resolution.</p><p>• Perform desktop imaging and hardware configuration tasks to ensure devices are properly set up for end-users.</p><p>• Diagnose and resolve hardware problems for desktops, laptops, and peripheral devices.</p><p>• Collaborate with team members to implement process improvements and enhance support services.</p><p>• Provide clear and precise communication to end-users while addressing technical issues.</p>
<p>We are seeking a detail-oriented and experienced <strong>Security Analyst</strong> with a strong background in <strong>Cybersecurity Maturity Model Certification (CMMC) Level 2 compliance</strong>. The ideal candidate will play a critical role in ensuring our organization meets and maintains CMMC Level 2 requirements, supporting both internal security initiatives and external client obligations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct assessments and gap analyses against <strong>CMMC Level 2</strong> requirements.</li><li>Develop and maintain <strong>System Security Plans (SSPs)</strong>, <strong>Plans of Action and Milestones (POA& Ms)</strong>, and other compliance documentation.</li><li>Collaborate with IT, legal, and operations teams to implement and monitor security controls aligned with <strong>NIST SP 800-171</strong>.</li><li>Support internal and external audits, including readiness assessments for CMMC certification.</li><li>Monitor and respond to security incidents, ensuring proper documentation and remediation.</li><li>Stay current with evolving CMMC regulations, DoD requirements, and cybersecurity best practices.</li><li>Provide training and awareness programs to ensure organizational understanding of CMMC compliance.</li><li>Assist in the development and enforcement of security policies and procedures.</li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree in Cybersecurity, Information Technology, or related field (or equivalent experience).</li><li>3+ years of experience in cybersecurity or compliance roles.</li><li>Proven experience with <strong>CMMC Level 2</strong> frameworks and <strong>NIST SP 800-171</strong>.</li><li>Familiarity with risk management frameworks (RMF), FISMA, and other federal compliance standards.</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Security certifications such as <strong>Security+</strong>, <strong>CISSP</strong>, <strong>CISA</strong>, or <strong>CISM</strong> are a plus.</li></ul><p><br></p><p><strong>Preferred Skills:</strong></p><ul><li>Experience working with <strong>CMMC Registered Provider Organizations (RPOs)</strong> or <strong>Certified Third-Party Assessment Organizations (C3PAOs)</strong>.</li><li>Hands-on experience with <strong>GRC tools</strong> (e.g., eMASS, SecureControl, or similar).</li><li>Knowledge of cloud security and FedRAMP requirements.</li><li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li></ul><p><br></p>
We are looking for an experienced Business Analyst to join our team in Jacksonville, Florida. The ideal candidate will have a strong background in Oracle applications and technology, paired with excellent problem-solving skills and the ability to collaborate across departments. This role requires someone who can deliver innovative solutions to enhance business processes and support operational efficiency.<br><br>Responsibilities:<br>• Partner with organizational leaders to prioritize tasks, projects, and process improvements.<br>• Implement enhancements and changes to existing business processes to drive operational efficiency.<br>• Collaborate with internal teams and external vendors, both locally and globally, to optimize business systems.<br>• Analyze current and future business needs to develop solutions that integrate various operations seamlessly.<br>• Investigate user-reported issues and coordinate with support teams to resolve them effectively.<br>• Participate in audits and provide assistance as needed to ensure compliance.<br>• Manage Oracle Cloud integrations, including creating or modifying integrations based on business requirements.<br>• Utilize Oracle Fusion extensions to write or modify scripts and customize applications.<br>• Maintain and manage data tables and logic within Oracle environments to support business functions.<br>• Perform other duties as assigned to support the organization's objectives.
<p>The Desktop Support Technician will deliver tier 1–2 support for hardware, software, and networking issues, ensuring seamless daily operations for end users. The role involves troubleshooting, imaging, and maintenance, along with excellent communication and customer service in person and remotely.</p>
<p>Provide hands-on IT support across multiple client environments, resolving technical issues quickly while delivering a tailored customer experience. This role is ideal for someone who thrives in fast-paced MSP settings and enjoys troubleshooting complex desktop, network, and Microsoft 365 issues across diverse environments.</p>
<p>We’re seeking a detail-oriented Data Analyst with advanced Excel expertise to support data-driven decision-making across multiple departments. The ideal candidate will translate raw data into actionable insights through reports, dashboards, and ad-hoc analyses, ensuring accuracy and efficiency in all deliverables.</p>
<p>The Data Analyst will transform raw information into meaningful insights that drive strategic decisions across the organization. This role involves creating data visualizations, tracking key performance metrics, and collaborating with cross-functional teams to improve business processes and outcomes. Ideal candidates can connect data patterns with real-world impact.</p>
<p>We are offering an employment opportunity for a Systems Analyst, located in Jacksonville, Florida. As a Systems Analyst, you will play a crucial role in gathering information from various sources, analyzing this data to make informed decisions. You will also be responsible for maintaining and troubleshooting our PeopleSoft application, collaborating closely with our team and business function users. </p><p><br></p><p>Responsibilities</p><p>• Gather and analyze information from multiple sources to aid decision-making processes</p><p>• Utilize standard IS methodologies in designing solutions for business needs within a defined scope</p><p>• Provide production support for PeopleSoft customers, involving maintenance and development of application modules and interfaces</p><p>• Enhance, fix, and customize our PeopleSoft application using PeopleTools and other development tools</p><p>• Work directly with end users to understand requirements, designing technical solutions that align with business needs and application architecture</p><p>• Collaborate closely with management or senior analysts to ensure alignment with departmental practices</p><p>• Maintain strong written and oral communication skills and utilize them in working with business functional users to comprehend business requirements for system development and modifications</p><p>• Perform report development for end users</p><p>• Maintain a focus on performance tuning and integration tools, utilization of application engine, SQR, component interface, application design and PeopleCode tools.</p>
We are looking for a skilled Data Reporting Analyst to join our team on a contract basis in Jacksonville, Florida. In this role, you will focus on organizing, analyzing, and transforming large datasets to provide meaningful insights. The ideal candidate should possess strong technical expertise and be able to efficiently manipulate raw data using advanced Excel techniques.<br><br>Responsibilities:<br>• Analyze and organize raw data into structured formats for reporting purposes.<br>• Perform advanced Excel functions such as VLOOKUP, XLOOKUP, COUNTIF, and pivot tables to extract and evaluate data.<br>• Adjust journal entries based on data insights and provide recommendations for write-offs when necessary.<br>• Filter and refine large datasets to ensure accuracy and relevance.<br>• Create detailed reports and summaries using organized data.<br>• Collaborate with stakeholders to define data parameters and reporting requirements.<br>• Identify trends and patterns within datasets to support decision-making.<br>• Ensure data integrity and troubleshoot discrepancies in large data sets.<br>• Maintain and update datasets to reflect current information.
<p>We’re looking for a <strong>Data Analyst</strong> with a passion for problem-solving and a sharp eye for detail to support a key short-term data project in Jacksonville, FL. If you enjoy working with Excel, SQL, and large datasets to uncover insights — this role is for you!</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Analyze, clean, and reconcile large data sets to ensure accuracy and completeness.</li><li>Perform <strong>data comparisons, account reconciliations, and variance analysis</strong>.</li><li>Utilize <strong>advanced Excel functions</strong> (VLOOKUPs, XLOOKUPs, Pivot Tables, etc.) to organize and interpret data.</li><li>Write and optimize <strong>SQL queries</strong> to extract and manipulate data.</li><li>Present clear reports and findings to stakeholders to support business decisions.</li><li>Collaborate cross-functionally to validate data accuracy and resolve discrepancies.</li></ul><p><br></p>
<p>We’re seeking a <strong>Data Analyst</strong> to support a key data reconciliation and reporting project in Jacksonville, FL. This is a great opportunity for someone who enjoys diving into data, uncovering insights, and ensuring accuracy across large datasets.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Analyze, clean, and reconcile datasets to ensure consistency and accuracy.</li><li>Use <strong>advanced Excel functions</strong> (VLOOKUPs, XLOOKUPs, Pivot Tables) to organize and manipulate data.</li><li>Write and optimize <strong>SQL queries</strong> for data extraction and transformation.</li><li>Identify trends, anomalies, and actionable insights from raw data.</li><li>Collaborate with internal stakeholders to validate findings and resolve data discrepancies.</li><li>Prepare and present reports that clearly communicate analytical results.</li></ul><p><br></p>
<p><strong>About the Role:</strong></p><p> We are seeking a <strong>Desktop Support Engineer</strong> to provide hands-on technical support for end users across the organization. This role is responsible for troubleshooting hardware, software, network, and peripheral issues, while delivering a high level of customer service and professionalism.</p><p>The Desktop Support Engineer will work closely with IT leadership, systems teams, and business users, ensuring users are equipped with the right tools to be productive and secure. If you thrive in a fast-paced environment, enjoy solving problems, and like interacting with people — this role is for you.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>Level 1–2 support</strong> for desktops, laptops, mobile devices, printers, and network connectivity issues.</li><li>Configure, deploy, and maintain Windows/Mac workstations and related hardware.</li><li>Install and support software, applications, and system updates.</li><li>Troubleshoot issues with <strong>Microsoft 365, VPN access, and Active Directory</strong>.</li><li>Assist users with password resets, account provisioning, and permissions management.</li><li>Maintain IT asset inventory and documentation.</li><li>Escalate complex technical issues to senior IT staff or vendors when appropriate.</li><li>Ensure timely response to support tickets with a customer-first approach.</li></ul><p><br></p>
<p>We are seeking a skilled <strong>Desktop Support Engineer</strong> to join our IT team and provide exceptional technical support within a Windows-based environment. The ideal candidate will have a strong understanding of Windows operating systems, hardware troubleshooting, and user support in a corporate setting. You will play a key role in ensuring smooth day-to-day technology operations for our employees, maintaining system reliability, and assisting with IT projects and upgrades.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide hands-on technical support for Windows desktops, laptops, and peripherals.</li><li>Install, configure, and troubleshoot Windows OS, Microsoft Office, and other enterprise applications.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Manage Active Directory accounts, group policies, and user permissions.</li><li>Support remote users and VPN access issues.</li><li>Maintain asset inventory and ensure devices are properly secured and up to date.</li><li>Collaborate with the IT infrastructure team to deploy updates, patches, and system improvements.</li><li>Document procedures, incidents, and resolutions accurately in the ticketing system.</li><li>Assist with onboarding/offboarding of employees, including hardware setup and access provisioning.</li></ul><p><br></p>
<p>We are looking for a Data Analyst to join our team in Jacksonville, Florida, on a Contract to permanent basis. In this role, you will play a pivotal part in supporting AI-driven systems, enhancing predictive models, and collaborating with partners to derive actionable insights from complex datasets. This position is ideal for someone with a strong foundation in data analysis, statistical modeling, and an interest in AI training workflows.</p><p><br></p><p>Responsibilities:</p><p>• Manage and optimize AI systems designed to extract structured data.</p><p>• Collaborate on prompt engineering processes to refine and validate AI system performance.</p><p>• Maintain and enhance AI systems that integrate IoT device data to deliver actionable insights.</p><p>• Expand and update Python-based predictive models and statistical analyses as new data becomes available.</p><p>• Partner with clinical teams to design and implement analyses aligned with evolving business needs.</p><p>• Work closely with external AI partners to ensure data strategies align with operational objectives.</p><p>• Translate clinical requirements into data queries and model enhancements.</p><p>• Document processes, findings, and improvements to ensure clear communication with stakeholders.</p>
