We are looking for an experienced IT Manager/Director to oversee deployment operations and lead a dedicated field team in Jacksonville, Florida. This role is critical in establishing operational standards, managing technical assets, and ensuring the successful rollout and scaling of specialized hardware systems. The ideal candidate will bring strong leadership skills, technical expertise, and a commitment to documentation and process improvement.<br><br>Responsibilities:<br>• Lead the planning and execution of deployment rollouts, including an initial 19-unit wave and future scaling efforts.<br>• Develop and maintain configuration standards, comprehensive documentation, and quality control checklists for hardware systems.<br>• Oversee asset management practices, including tracking serial numbers, warranty details, deployment history, and lifecycle statuses.<br>• Supervise and guide the Senior Deployment Specialist and Tier 1/2 Support Technician to ensure team efficiency and development.<br>• Manage field escalations, including remote access troubleshooting, device connectivity issues, and restart/recovery procedures.<br>• Execute detailed installation procedures, encompassing OS imaging, application installation, device driver configuration, and system setup.<br>• Create and refine support documentation and procedures to facilitate the scaling of operations toward 100 deployed units.<br>• Ensure compliance with technical and operational standards in regulated environments such as healthcare.<br>• Collaborate on continuous improvement initiatives to enhance deployment efficiency and reliability.