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1 result for Customer Success Manager in Jacksonville, FL
- Jacksonville, FL
- onsite
- Temporary / Contract
- 15.0385 - 17.413 USD / Hourly
- We are looking for a Member Services Representative to support members with day-to-day financial transactions and account-related needs in Jacksonville, Florida. This Long-term Contract opportunity is ideal for someone who enjoys delivering attentive service, handling cash accurately, and building strong member relationships in a branch environment. The person in this role will help members navigate products and services, resolve account questions, and contribute to branch growth through dependable support and clear, attentive communication.<br><br>Responsibilities:<br>• Engage members in meaningful conversations to understand their banking needs and recommend appropriate services or account options.<br>• Handle routine financial transactions such as deposits, withdrawals, transfers, loan payments, and other teller activities with accuracy and efficiency.<br>• Open new accounts, update existing account details, and complete maintenance requests while following established policies and compliance standards.<br>• Investigate member questions, resolve account concerns, and provide clear information about available products, services, and credit union resources.<br>• Manage a personal cash drawer by opening, closing, balancing daily totals, and maintaining approved cash limits throughout the workday.<br>• Support branch operations by recording night deposits, mail deposits, and other controlled transactions as part of dual-control procedures.<br>• Contribute to business development efforts by promoting relevant financial products, making outbound member calls when needed, and helping the branch meet performance goals.<br>• Monitor transactions for irregularities, follow security procedures, and help protect the organization by identifying potentially fraudulent activity or documentation.<br>• Assist with additional branch coverage, electronic member inquiries, translation support, self-assessments, and other assigned projects as needed.
- 2026-04-21T00:00:00Z