We are looking for an experienced Help Desk Analyst II to join our team in Dallas, Texas. In this role, you will provide technical support to users by addressing hardware, software, and network-related issues while maintaining a high standard of customer service. This position is ideal for someone who thrives in a fast-paced environment and has a strong understanding of IT systems, healthcare applications, and compliance protocols.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to hardware, software, network connectivity, printers, and specialized medical devices.<br>• Provide assistance and troubleshooting support for Electronic Health Record systems and healthcare applications, escalating complex issues as necessary.<br>• Deploy, configure, and manage computers, mobile devices, and peripherals while adhering to organizational security policies.<br>• Record detailed documentation of support requests, solutions, and follow-up actions in the IT ticketing system.<br>• Collaborate with team members to identify recurring problems and contribute to long-term IT system improvements.<br>• Educate users on security best practices, application usage, and effective self-help troubleshooting techniques.<br>• Participate in after-hours or on-call rotations to ensure continuous support availability.<br>• Utilize remote support tools and endpoint security measures to resolve user issues efficiently.<br>• Assist with compliance-related tasks, ensuring proper handling of protected health information.
We are looking for a skilled Business Intelligence (BI) Engineer to lead the development and delivery of advanced BI platforms for our organization. This role involves driving architectural decisions, managing cloud migrations, and optimizing data solutions to support business needs. The ideal candidate will have a passion for data, an ability to collaborate with stakeholders, and a commitment to fostering a high-performing team.<br><br>Responsibilities:<br>• Oversee and enhance existing BI platforms, including environments utilizing Amazon S3, Redshift, Lambda, and Power BI, as well as EC2-based BI stacks.<br>• Lead the migration of on-premises BI solutions to Azure Data Factory, Synapse Analytics, OneLake, and other Microsoft Fabric services.<br>• Design and develop robust data pipelines, semantic models, and interactive reports to meet diverse business requirements.<br>• Implement industry best practices for data modeling, performance optimization, and security across all BI solutions.<br>• Define and manage project scopes, timelines, and priorities to ensure successful delivery of multiple BI initiatives.<br>• Collaborate with business stakeholders to gather requirements, scope projects, and translate business needs into technical solutions.<br>• Facilitate design reviews, provide end-user training, and conduct demo sessions for new BI features.<br>• Mentor and guide BI developers and analysts, conducting code reviews and sharing knowledge to enhance team capabilities.<br>• Establish and promote standards for data governance, testing procedures, and documentation across all BI activities.
We are looking for a highly skilled Senior Systems Administrator to join our team in Dallas, Texas. This role requires a detail-oriented individual capable of managing and maintaining complex IT infrastructure while supporting critical business applications. The ideal candidate will possess strong technical expertise and a commitment to delivering quality service in a dynamic environment.<br><br>Responsibilities:<br>• Oversee and maintain data center infrastructure supporting legacy platforms and associated applications.<br>• Address IT service requests and incidents promptly while adhering to established processes and service level agreements.<br>• Conduct regular system monitoring, capacity planning, patch management, and implement change control procedures.<br>• Collaborate with global IT teams to support thousands of users across multiple international locations.<br>• Participate in IT projects focused on infrastructure upgrades and optimization strategies.<br>• Handle sensitive and proprietary information with the utmost confidentiality and professionalism.<br>• Ensure reliable operation of Active Directory, Exchange (both on-premises and online), and Office 365 environments.<br>• Manage Azure services, Remote Desktop, Terminal Services, and other cloud-hosted IT solutions.<br>• Provide expertise in networking fundamentals, including WAN, SD-WAN, switches, and LAN configurations.<br>• Stay current with backup technologies and antivirus solutions to safeguard organizational data.
We are looking for a skilled Systems Administrator to join our team in Dallas, Texas. In this role, you will oversee both remote and onsite technical support for business clients, ensuring systems operate efficiently. You will handle a variety of tasks including system configuration, troubleshooting, and client site visits to provide hands-on assistance.<br><br>Responsibilities:<br>• Deliver remote and onsite technical support to business clients, addressing system-related issues promptly.<br>• Configure, maintain, and troubleshoot desktops, laptops, and servers to ensure optimal performance.<br>• Visit client locations within the Dallas area to provide hands-on support or execute project tasks as needed.<br>• Maintain clear and organized documentation for all technical processes and client interactions.<br>• Collaborate with the team to resolve technical challenges while independently managing client visits after onboarding.<br>• Implement and support operating systems such as Windows Server, Active Directory, and Azure AD.<br>• Manage hardware solutions including custom-built PCs, server builds, and laptop repairs.<br>• Administer productivity tools like Microsoft 365 and Google Workspace to optimize client workflows.<br>• Utilize virtualization platforms such as Hyper-V and VMware to enhance system functionality.<br>• Configure and troubleshoot networking solutions including VLANs, VPNs, and firewalls from vendors like Cisco, Fortinet, and Ubiquiti.
We are looking for an experienced Senior Systems Administrator to join our team in Dallas, Texas. In this role, you will provide both remote and onsite technical support, ensuring the seamless operation of IT systems for business clients. This position requires strong problem-solving skills, excellent communication abilities, and a proactive approach to managing tasks independently.<br><br>Responsibilities:<br>• Deliver remote and onsite technical support for business clients, addressing a wide range of IT issues.<br>• Build, configure, and troubleshoot desktops, laptops, and servers to ensure optimal performance.<br>• Conduct client site visits in the Dallas area for hands-on technical support or project-based tasks.<br>• Maintain detailed documentation and clear ticket notes to ensure organized workflows.<br>• Manage and configure Active Directory, Azure AD, and Group Policy settings.<br>• Administer virtualization platforms such as Hyper-V and VMware for enhanced system efficiency.<br>• Implement and support backup solutions like Veeam, Datto, and StorageCraft.<br>• Configure and troubleshoot networking systems, including Ubiquiti, Cisco, SonicWall, and Fortinet hardware.<br>• Utilize scripting tools such as PowerShell and Mac shell scripting to automate routine tasks.<br>• Ensure timely resolution of tickets, maintaining a clean ticket board and high client satisfaction.
