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11 results for Customer Experience Marketing Manager in Irving, TX

Customer Experience Specialist

Richardson, TX
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Richardson, Texas in a contract capacity with the potential for a permanent role. This position focuses on delivering responsive support to customers by handling product questions, managing orders, and resolving service issues with accuracy and professionalism. The role works closely with sales, operations, and other internal partners to keep customers informed and ensure a smooth order experience from inquiry through delivery. Responsibilities: • Respond to customer questions related to product availability, pricing details, order progress, and suitable product options while providing timely and accurate information. • Build strong working relationships with customer accounts and sales partners to support satisfaction, clear communication, and dependable service. • Process incoming orders through approved channels and verify order details to promote efficient and accurate fulfillment. • Monitor open orders, identify potential delays or issues, and communicate updates promptly to customers and internal teams. • Investigate customer concerns and service requests, coordinate with cross-functional partners, and drive issues through to resolution. • Assist customers with navigating online tools and resources so they can more easily access information and complete routine tasks. • Maintain up-to-date knowledge of company products, procedures, and service practices through training and ongoing learning. • Provide day-to-day guidance to newer team members and help document processes that support consistent service delivery. • Support priority accounts and special assignments as needed while contributing ideas that improve workflow and customer experience. • Follow safety expectations, established procedures, and performance standards in daily work activities.
2026-06-11T00:00:00Z

Customer Experience Specialist

Richardson, TX
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Richardson, Texas in a contract-to-permanent role. This position focuses on delivering responsive support to customers by managing inquiries, coordinating orders, and helping ensure a smooth experience from request through fulfillment. The ideal candidate brings strong customer service skills, attention to detail, and the ability to work effectively with internal teams to resolve issues and keep customers informed. Responsibilities: • Respond to customer questions related to product options, pricing, availability, order progress, and general service needs with accurate and timely information. • Build strong working relationships with customer accounts and sales partners by setting clear expectations and providing dependable follow-through on open requests. • Process incoming orders through approved communication channels and review submissions for completeness and accuracy before entry. • Monitor order activity from entry through shipment, identify potential delays or issues, and coordinate with the appropriate teams to address them quickly. • Communicate proactively with customers and sales contacts when timelines, inventory, or delivery expectations may change. • Support customers with website navigation and online ordering resources to improve ease of use and self-service adoption. • Maintain current knowledge of company products, brands, and internal procedures through training and ongoing learning. • Provide day-to-day guidance to newer team members, share process knowledge, and help document standard procedures as needed. • Assist with priority orders, special assignments, and service improvement efforts that enhance operational efficiency and customer satisfaction.
2026-06-11T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Texas in a contract role with the potential for a permanent position. This position supports customers through a wide range of account-related questions, including payments, escrow and tax matters, refinance inquiries, and early-stage delinquency conversations. The role is ideal for someone who communicates with confidence, stays organized in a fast-paced call center setting, and can move comfortably between multiple systems while delivering a positive customer experience. Responsibilities: • Respond to a high volume of incoming and outgoing customer calls related to mortgage accounts, payment activity, escrow items, tax questions, and refinance requests. • Guide customers through account concerns with professionalism while helping resolve early-stage past-due situations up to 60 days delinquent. • Navigate several internal platforms and AI-supported tools to research account details, document interactions, and provide accurate information. • Deliver clear written and verbal communication when handling follow-up messages, service updates, and customer inquiries. • Maintain productivity and service quality standards in a fast-paced call center environment with changing customer needs. • Participate in training, coaching, and post-training support to build product knowledge and strengthen call handling performance. • Support rotating Saturday coverage on a scheduled basis, with compensatory time provided according to team guidelines.
2026-06-09T00:00:00Z

Customer Success Specialist

Plano, TX
onsite
Temporary to Hire
19.7885 - 22.913 USD / Hourly
We are looking for a Customer Success Specialist to join our team in Plano, Texas in a contract capacity with the potential for a long-term opportunity. This position supports business customers by managing order-related activity, responding to service requests, and keeping day-to-day account information accurate and up to date. The role also contributes to billing operations and monthly financial reporting, making it a strong fit for someone who is organized, service-minded, and comfortable handling administrative details in a fast-paced IT software environment. Responsibilities: • Provide timely support to business clients by resolving questions, addressing service needs, and maintaining a high-quality customer experience across phone and email channels. • Coordinate order processing from initial request through completion, ensuring records are accurate and customer expectations are clearly communicated. • Maintain inventory information and assist with product availability tracking to support smooth fulfillment activities. • Support shipping and receiving tasks on an occasional basis, helping manage related documentation and status updates when needed. • Prepare and issue customer invoices, manage billing follow-up communications, and respond to questions related to charges or payment status. • Create and process credit notes with proper supporting records, ensuring documentation is complete and aligned with internal standards. • Perform data entry and general administrative work to keep customer, order, and billing information current and organized. • Complete monthly financial reporting activities accurately and within expected deadlines to support business operations.
2026-06-11T00:00:00Z

Email Marketing Manager

Arlington, TX
onsite
Permanent / Full Time
0 - 0 USD / Yearly
Email Marketing Manager📍 Location: On-site - Arlington, TXWe’re looking for an Email Marketing Manager with a strong track record in campaign execution and performance management to drive engagement, retention, and revenue through strategic email marketing initiatives. This role will own the end-to-end email lifecycle — from planning and execution to optimization and reporting.What You’ll Do<ul><li>Lead end-to-end email campaign execution, including planning, segmentation, deployment, and QA</li><li>Manage and optimize automated and triggered email programs (lifecycle, nurture, retention, etc.)</li><li>Analyze performance metrics (open rates, CTR, conversion, revenue) to drive continuous improvement</li><li>Develop testing strategies (A/B and multivariate) to optimize subject lines, content, timing, and audience segmentation</li><li>Partner with creative and content teams to produce compelling, on-brand email experiences</li><li>Own email calendar and ensure alignment with broader marketing campaigns and business priorities</li><li>Monitor deliverability, list health, and compliance with email marketing best practices</li><li>Report on campaign performance and provide actionable insights to stakeholders</li></ul>
2026-05-07T00:00:00Z

Customer Service Representative

Fort Worth, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a fast-paced operation in Fort Worth, Texas. This contract opportunity with permanent potential is ideal for someone who enjoys helping customers, managing order details with accuracy, and working closely with both office and warehouse teams. You will play an important part in keeping product orders and shipments moving smoothly in a dynamic environment connected to the golf equipment industry. Responsibilities: • Enter customer and order information accurately into company systems while maintaining organized records • Respond to customer inquiries with professionalism and provide timely updates on orders, shipping activity, and product availability • Coordinate with internal departments to help ensure domestic and international shipments are processed correctly and on schedule • Work across office and warehouse areas to confirm order status, resolve discrepancies, and support day-to-day fulfillment needs • Review order details carefully and address issues related to documentation, quantities, or delivery information • Communicate with team members to keep workflow moving efficiently in a busy distribution setting • Assist with tracking shipments and following up on outstanding order questions to support a positive customer experience
2026-06-10T00:00:00Z

Customer Service Representative

Plano, TX
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are looking for a Customer Service Representative to join a team in Plano, Texas in a Contract to Permanent position. This role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and resolving issues with professionalism and care. The person in this position will serve as a key point of contact, ensuring inquiries are handled efficiently while maintaining service standards and supporting cross-functional communication. Responsibilities: • Handle incoming customer calls with patience and professionalism, using thoughtful questions to identify needs and provide accurate support. • Route inquiries to the appropriate teams when additional expertise is needed, and follow through to help move issues toward resolution. • Maintain a strong understanding of company services, processes, and common transactions to deliver informed assistance during each interaction. • Communicate service-related concerns or workflow obstacles to leadership when they may affect customers, partners, or daily operations. • Complete customer interactions and related tasks in alignment with established procedures, quality expectations, and applicable regulations. • Enter and update customer information accurately in internal systems while documenting conversations and outcomes clearly. • Support both inbound and outbound call activity as needed to address questions, provide updates, and improve the customer experience.
2026-06-11T00:00:00Z

Customer Service Representative

Dallas, TX
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to join a plastics manufacturing organization in Dallas, Texas on a contract basis with the potential for a permanent position. This position supports customers, distributor partners, and internal sales contacts by handling product-related questions, processing orders accurately, and helping ensure a smooth service experience from inquiry through fulfillment. The role is ideal for someone who combines strong communication skills with attention to detail and can confidently manage both customer interactions and order support activities. Responsibilities: • Respond to inbound customer and partner inquiries, addressing product-related questions and routing more complex concerns to the appropriate internal teams when needed. • Assist sales and territory contacts by sharing current pricing, product details, and estimated lead times to support customer decisions. • Recommend suitable products based on application needs and provide knowledgeable guidance to both internal stakeholders and external customers. • Record customer interactions, requests, and follow-up actions in Salesforce and related systems to maintain accurate service documentation. • Enter and manage orders with a high degree of accuracy, ensuring details are complete and aligned with customer requirements. • Review inventory information in LN to confirm product availability, expected ship dates, and reliable delivery timelines. • Support the overall customer journey by proactively communicating updates and helping resolve service issues efficiently. • Participate in cross-training efforts so the team can maintain coverage and consistent service across product support activities.
2026-06-05T00:00:00Z

Marketing Strategist

Irving, TX
onsite
Temporary / Contract
0 - 0 USD / Yearly
Marketing StrategistLocation: Irving, TX 75062 (Onsite 5 days/week)Duration: 3 month contract to hire We are seeking a Marketing Strategist to join our team on a contract-to-hire basis. This role is fully onsite in Irving and will play a key role in driving brand awareness, supporting sales through channel partners, and optimizing go-to-market strategy. The ideal candidate brings a strong mix of analytical thinking and creative execution, along with experience in B2B environments. Key Responsibilities:<ul><li>Plan and execute trade show participation and customer-facing events to promote products and build relationships</li><li>Develop and implement marketing strategies aligned with company goals, target audiences, and market trends</li><li>Conduct competitive analysis, market research, and customer segmentation to inform strategy</li><li>Design and manage integrated marketing campaigns across digital, print, events, and trade channels</li><li>Oversee email marketing, SEO/SEM, and content strategies to drive lead generation and retention</li><li>Ensure consistent brand messaging across all marketing channels</li><li>Partner with sales teams to create tools and materials that support lead nurturing and conversion</li><li>Analyze campaign performance and optimize based on ROI and sales impact</li><li>Manage digital presence including website performance, social media, PPC, and marketing automation platforms</li><li>Implement and manage tracking tools such as Google Analytics and Looker Studio to measure KPIs</li><li>Attend trade shows, open houses, trainings, and other customer-facing events</li></ul>
2026-05-13T00:00:00Z

Product Manager - Digital & Ecommerce

Dallas, TX
onsite
Permanent / Full Time
110000 - 130000 USD / Yearly
This position partners with engineering, analytics, and business stakeholders to shape product priorities, refine features, and deliver improvements across web and e-commerce platforms. The role offers strong visibility in a dynamic environment where speed, collaboration, and measurable platform performance are central to success. Responsibilities:• Lead the planning and execution of product initiatives that enhance customer-facing web experiences and e-commerce capabilities.• Translate business goals, user needs, and data insights into clearly defined product requirements and prioritized development work.• Partner with engineering teams throughout the delivery cycle to clarify scope, remove blockers, and keep releases aligned with product objectives.• Manage and refine the product backlog to ensure the team is focused on the highest-value features, fixes, and optimizations.• Work closely with analytics and business partners to evaluate platform performance, identify opportunities, and guide continuous improvement efforts.• Coordinate with cross-functional stakeholders to maintain alignment on timelines, functionality, and expected outcomes.• Oversee issue tracking and defect prioritization to support a reliable and effective digital user experience.• Contribute to ongoing enhancements of internal digital tools when they support broader platform efficiency and business goals.
2026-05-30T00:00:00Z

Marketing Compliance Associate

Plano, TX
onsite
Temporary / Contract
28 - 30 USD / Hourly
We are looking for a detail-focused Marketing Compliance Associate to support the review of marketing content for the Payments business in Plano, Texas. This Long-term Contract position is ideal for someone who can interpret policies carefully, identify inconsistencies, and help ensure materials meet internal standards and regulatory expectations. The role works closely with marketing, legal, compliance, and business partners, making strong communication, sound judgment, and a collaborative approach essential. This opportunity suits someone who is comfortable with high-volume review work and can adapt in a structured, fast-moving environment. Responsibilities:• Evaluate marketing materials, claims, and related initiatives to determine the appropriate legal and compliance review path based on established policies and governance standards.• Examine content closely to identify errors, unsupported statements, and compliance concerns before materials move forward for use.• Apply regulatory guidance, corporate controls, and business policies consistently in day-to-day review activities involving marketing communications.• Partner with legal, compliance, and cross-functional stakeholders to clarify requirements, address issues, and support timely resolution of review comments.• Organize and maintain reference materials such as approved language, disclaimers, and documented claim guidance in a central repository.• Contribute to a strong risk and control framework by escalating concerns promptly and helping reduce issues across the marketing review process.• Provide flexible support on ad hoc assignments and assist across team priorities when volumes increase or business needs shift.• Work effectively within a matrixed organization, engaging with multiple teams and levels of leadership to support high-quality execution.• Participate in review-related operational activities that help sustain an efficient and disciplined compliance process over time.
2026-06-10T00:00:00Z