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1 result for Cloud Computing Analyst in Iowa City, IA
- Cedar Rapids, IA
- onsite
- Permanent / Full Time
- 45000.00 - 55000.00 USD / Yearly
- <p>Software Support Analyst (PERM DIRECT HIRE) </p><p>Location: Onsite, 5 days per week/ CEDAR RAPIDS IOWA </p><p>DIRECT HIRE PERMANENT POSITION: NO H1b Visa, NO F1B visa. EAD, Green Card or US Citizen ONLY ! </p><p>WHY APPLY?</p><p>We are seeking an Software Support Analyst to join a collaborative service desk team supporting both external clients and internal users. This role is primarily focused on application support for proprietary Windows-based software that integrates with paper scanning technology.</p><p>The ideal candidate will bring a strong technical support background, be comfortable troubleshooting software issues, working directly with users, and analyzing client data files to determine the appropriate resolution.</p><p>*** For immediate ONSITE IN OFFICE 5 days per week/ CEDAR RAPIDS IOWA consideration, please DM CARRIE DANGER on LinkedIn or send an email to me direct with your resume. My DIRECT email address can be found on my LinkedIn page. ***TOTAL COMP up to $55K </p><p>What You’ll Do!:</p><p>• Provide Tier 1, Tier 2, and Tier 3 support for proprietary software applications</p><p>• Troubleshoot and resolve software, system, and user issues in a service desk environment</p><p>• Support clients through remote connections and direct user interaction</p><p>• Analyze client data files & troubleshoot</p><p>• Assist users with Windows-based software and Microsoft Office applications, particularly Excel</p><p>• Support software connected to paper scanning devices and related workflows</p><p>• Document issues, resolutions, and support activity through ticketing systems</p><p>• Collaborate with peers on the service desk and escalate issues when needed</p><p>Support Environment</p><p>• 90% external client support</p><p>• 10% internal support</p><p>• Service desk structure includes Tier 1, Tier 2, and Tier 3</p><p>What We’re Looking For</p><p>• Experience in application support, technical support, or service desk support</p><p>• Background supporting proprietary software or third-party software applications</p><p>• Strong knowledge of:</p><p>o Windows operating systems</p><p>o SQL Server</p><p>o Microsoft Office, esp. Excel</p><p>• Ability to review and interpret client data files for troubleshooting</p><p>• Strong communication skills & a customer-service mindset</p><p>Nice to Have</p><p>• Experience supporting document imaging, scanning software, or hardware-integrated application</p><p>Why Join Us</p><p>This is an opportunity to join a tenured team that plays a critical role in supporting clients and ensuring successful use of a specialized software platform. You’ll work alongside experienced service desk peers in a hands-on support environment with exposure to multiple levels of technical troubleshooting.</p><p>Background supporting proprietary software or third-party software applications, Windows operating systems, SQL Server, Microsoft Office, especially Excel. </p><p>Software Support Analyst Direct Hire position up to $55K BASE PLUS Bonus + SOLID BENEFITS! For immediate / confidential consideration, it is best to call me directly or message me on LinkedIn, Carrie Danger, SVP Technology & Digital Practice / Permanent Placement Division, MIDWEST @ My Direct Office #: 515-259-6087 or my cell is 515-991-0863 AND e-mail resume confidentially to Carrie Danger – My direct email address is on my LinkedIn profile.</p>
- 2026-05-03T21:23:38Z