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2 results for Senior Customer Service Representative in Indianapolis, IN
- Indianapolis, IN
- onsite
- Temporary to Hire
- 19 - 20 USD / Hourly
- <p>We are looking for a <strong>Customer Service Representative</strong> to join a growing team supporting time-sensitive client accounts from initial assignment through resolution. This contract-to-permanent position is ideal for someone who communicates confidently, stays organized in a fast-paced environment, and can coordinate effectively with clients, service providers, and internal partners.</p><p>The role focuses on managing account updates, verifying documentation and fees, coordinating next steps with third-party partners, and ensuring timely resolution while delivering attentive and professional customer service throughout the process.</p><p>Responsibilities</p><ul><li>Manage assigned accounts from initial intake through final resolution, keeping clients and relevant partners informed of progress and next steps.</li><li>Communicate with clients, service providers, facilities, and vendor partners to gather status updates and coordinate timely completion of account-related activities.</li><li>Submit payment requests to the appropriate internal teams promptly to prevent delays and keep processes moving.</li><li>Verify required documentation, fees, and release requirements with third-party partners and assist with resolving questions or requirements as needed.</li><li>Provide timely and accurate updates to clients in accordance with service expectations and account-handling guidelines.</li><li>Handle inbound and outbound calls related to account status, order entry, scheduling, and service coordination with professionalism and urgency.</li><li>Maintain organized records and detailed account notes to support efficient follow-up, issue resolution, and clear customer communication.</li><li>Work closely with internal departments and external partners to identify and resolve issues that may delay account completion.</li></ul><p><br></p>
- 2026-10-15T00:00:00Z
- Indianapolis, IN
- onsite
- Temporary to Hire
- 16 - 17 USD / Hourly
- <p>We are looking for a Customer Service Representative to support members and callers with patience and care in Indianapolis, Indiana. This Contract to Permanent opportunity is ideal for someone who enjoys helping others, managing a high volume of inquiries, and delivering accurate information across multiple channels. In this role, you will contribute to a mission-driven organization by providing thoughtful service, documenting interactions carefully, and ensuring each customer experience is handled with respect and efficiency. This position is<strong> on-site</strong> with hours being <strong>9:30am-6:00pm</strong> Monday-Friday.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer inquiries by phone and other communication channels while providing courteous, solution-focused support</p><p>• Navigate multiple applications and internal systems at the same time to research questions, update records, and complete service requests accurately</p><p>• Investigate customer issues, identify practical resolutions, and route more complex matters to the appropriate team when necessary</p><p>• Record call details, account updates, and case activity with a high level of accuracy and attention to detail</p><p>• Maintain a calm and attentive approach during challenging interactions, using effective listening and de-escalation techniques</p><p>• Adapt to updated procedures, changing priorities, and new tools while continuing to meet service expectations</p><p>• Collaborate with coworkers and supervisors to share information, resolve concerns, and support daily team goals</p><p>• Follow scheduled shifts consistently and contribute to dependable coverage for customers and internal operations</p>
- 2026-10-15T00:00:00Z