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13 results for Patient Account Representative in Indianapolis%2C%20IN

Patient Account Representative

Indianapolis, IN
remote
Temporary / Contract
18 - 18 USD / Hourly
We are looking for a detail-oriented, empathetic communicator to join our high-volume Patient Financial Services team. If you can navigate the complexities of medical billing and explain an EOB (Explanation of Benefits) to a patient with clarity and patience, we want to hear from you. As a Patient Account Representative, you are the primary point of contact for patients regarding their financial obligations. You’ll handle a high volume of inbound calls, acting as a bridge between healthcare providers, insurance companies, and patients to resolve billing inquiries and secure payments. Key Responsibilities<ul><li>Patient Advocacy: Handle inbound calls professionally, addressing concerns regarding outstanding balances, insurance denials, and payment plans.</li><li>Billing Expertise: Interpret and explain medical bills, insurance coverage, and EOBs to patients.</li><li>Problem Solving: Research account discrepancies and coordinate with the coding/billing departments to correct errors.</li><li>Financial Processing: Process credit card payments and establish recurring payment arrangements.</li><li>Documentation: Maintain precise, real-time records of all patient interactions in our billing system.</li></ul>Work Environment & Schedule<ul><li>Location: 100% Fully Remote (Must reside and work within the United States).</li><li>Hours: Must be available to work a shift within the window of Monday – Friday: 8:00 AM – 6:00 PM EST.</li><li>Home Office: Must have a dedicated, quiet workspace free from distractions.</li><li>Connectivity: High-speed, reliable internet is required. Your workspace must have a direct ethernet plug-in (hardwired connection) to ensure call quality and security; Wi-Fi is not permitted for this role.</li></ul>
2026-05-20T00:00:00Z

Customer Service Representative

Indianapolis, IN
remote
Temporary to Hire
17 - 17 USD / Hourly
We are looking for a Customer Service Representative to support customers in Indianapolis, Indiana within a fast-paced payments environment. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, handles inquiries with professionalism, and enjoys helping customers find the right solutions. The person in this role will manage service-related requests, provide accurate product and pricing information, and contribute to a high-quality customer experience across phone and digital channels. **This shift is Monday - Friday 9am - 6pm EST*** Responsibilities:• Respond to customer inquiries by phone and create service cases to document and track reported issues through resolution.• Describe available products, service features, and associated fees in a clear manner so customers can make informed decisions.• Use call center platforms and internal service tools efficiently to access account details, complete updates, and assist customers without unnecessary delays.• Resolve common customer concerns by following established procedures and escalating more complex matters when additional guidance is needed.• Meet performance expectations by maintaining strong call quality, accurate documentation, and productivity standards.• Encourage customers to use online and automated self-service resources when those options provide a faster or more convenient experience.• Share information about current promotions, enhanced offerings, and upgraded solutions that may fit customer needs.• Provide pricing details, prepare customer quotes, and recommend prepay options when appropriate.• Support additional service and administrative tasks as assigned to help the team meet daily operational goals.
2026-05-12T00:00:00Z

Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
15.2 - 17.6 USD / Hourly
We are looking for a Customer Service Representative to support members and callers with professionalism, patience, and a service-first mindset in Indianapolis, Indiana. This contract position with permanent potential offers the opportunity to assist veterans, families, and community members by addressing questions, resolving concerns, and delivering a positive experience with every interaction. The ideal candidate is comfortable handling a high volume of inquiries, documenting information accurately, and working across several systems while maintaining attention to detail. This is a meaningful role for someone who values empathy, reliability, and clear communication in a team-oriented environment. This role is on-site Monday-Friday and is 9:30am-6:00pm. Responsibilities:• Respond to inbound customer inquiries by phone and provide courteous, solution-focused support tailored to each situation.• Record customer details, updates, and outcomes accurately in company systems to maintain complete and reliable documentation.• Navigate multiple applications at once to research information, process requests, and deliver timely resolutions.• Investigate service issues, identify practical next steps, and escalate more complex matters to the appropriate team when necessary.• Communicate clearly and calmly during challenging interactions, using active listening and de-escalation skills to support positive outcomes.• Follow established service procedures while adapting to updated tools, workflow changes, and shifting daily priorities.• Partner with coworkers and leadership to share information, maintain service coverage, and support overall team performance.• Maintain dependable attendance and punctuality to ensure consistent support during assigned shifts.
2026-05-19T00:00:00Z

Medical Accounts Receivable Specialist

Fishers, IN
onsite
Temporary to Hire
18 - 22 USD / Hourly
obert Half is seeking a detail-oriented Medical Accounts Receivable (AR) Specialist for a role focused on claims review, underpayment analysis, and reimbursement resolution. This position is ideal for someone who thrives in a fast-paced environment, enjoys investigative work, and can manage the full lifecycle of claim review from research through resolution.This position is onsite but does have the potential to be hybrid following the training period (2 days from home and 3 days onsite) Hours: 7a-930a start time – then work your 8 hours + Flex Time Responsibilities include: <ul><li>Review, verify, and audit documentation including EOBs, payer contracts, and out-of-state hospital claims to identify underpayments and reimbursement discrepancies.</li><li>Investigate why claims were underpaid and determine the root cause, including payer processing issues or hospital contract load discrepancies.</li><li>Escalate claim issues as needed to support recovery of underpayments owed by insurance carriers.</li><li>Lead the claims review process from initial investigation through final resolution while working with both internal teams and external partners, including hospitals and insurance groups.</li><li>Organize and analyze claim information to ensure complete and efficient processing.</li><li>Manage an assigned portion of client accounts and maintain ownership of claim outcomes.</li><li>Collaborate with team members to identify new ways to leverage internal technology, improve workflows, and create more efficient solutions.</li><li>Bring a fresh perspective to current processes and recommend improvements where appropriate.</li></ul>
2026-05-19T00:00:00Z

Medical Customer Service Specialist

Indianapolis, IN
onsite
Temporary / Contract
18 - 22 USD / Hourly
Our client is seeking a compassionate and detail-oriented Medical Customer Service Specialist to support patients, providers, and internal teams. In this role, you will handle incoming calls, schedule appointments, verify insurance information, answer billing and service questions, and ensure an excellent patient experience. Hours: Monday - Friday 8am -5pm Key Responsibilities<ul><li>Answer inbound calls and respond to patient inquiries in a professional and timely manner.</li><li>Schedule, confirm, and update patient appointments.</li><li>Verify insurance, demographic, and medical information for accuracy.</li><li>Assist patients with billing questions, payment processing, and account updates.</li><li>Document all interactions clearly in the electronic medical record or CRM system.</li><li>Coordinate with clinical and administrative staff to resolve patient concerns.</li><li>Maintain confidentiality and comply with HIPAA and company policies.</li></ul>
2026-05-04T00:00:00Z

Accounts Receivable Specialist

Fishers, IN
onsite
Temporary to Hire
24 - 30 USD / Hourly
Accounts Receivable Specialist Contract-to-Hire | Manufacturing | Hybrid (3 Days In-Office Post-Training)We are partnering with a growing manufacturing company to hire an Accounts Receivable Specialist on a contract-to-hire basis. This role will be fully in-office during training and then transition to a hybrid schedule (3 days in office, 2 remote). The ideal candidate has strong full-cycle A/R experience, works comfortably in SAP, and has advanced Excel skills (VLOOKUPs required). Key Responsibilities<ul><li>Manage full-cycle accounts receivable, including proactive collections, aging review, and follow-ups on an assigned customer portfolio</li><li>Execute dunning strategies, negotiate payments, and escalate high-risk or past-due accounts as needed</li><li>Evaluate customer creditworthiness, recommend credit limits, and approve or hold orders in accordance with company policy</li><li>Partner closely with Sales, Customer Service, and internal teams to resolve billing issues and disputes impacting payment</li><li>Investigate and resolve customer disputes to ensure timely cash collection and maintain strong customer relationships</li><li>Support accurate cash application and maintain detailed collection notes and account documentation</li><li>Track and report on A/R aging, DSO, collection performance, and credit risk trends for leadership</li></ul>
2026-05-12T00:00:00Z

Accounts Receivable Specialist

Indianapolis, IN
onsite
Temporary / Contract
22.1635 - 25.663 USD / Hourly
We are looking for an Accounts Receivable Specialist to support a manufacturing organization in Indianapolis, Indiana. This contract to hire position focuses on maintaining accurate receivables, supporting credit activities, and helping ensure timely payment processing across customer accounts. The role works closely with sales, customer service, and finance partners to resolve issues, strengthen account management, and contribute to smooth month-end operations. Responsibilities:• Oversee customer receivable accounts by reviewing credit information, maintaining account records, and supporting updates to account terms and status.• Coordinate new customer account setup and keep existing account details accurate and current within internal records.• Track aging activity, identify overdue balances or higher-risk accounts, and communicate recommendations regarding credit exposure.• Post daily incoming payments to the appropriate customer accounts with a high level of accuracy and timeliness.• Investigate short payments, deductions, claims, and other exceptions, then work through resolution with internal and external contacts.• Handle payment-related adjustments, including credit card transactions, refunds, and related account corrections.• Conduct collection outreach on outstanding invoices while maintaining positive customer relationships.• Partner with sales and customer service teams to address billing concerns, resolve payment delays, and escalate complex accounts when needed.• Assist with month-end accounts receivable close tasks, reconcile subledger activity to the general ledger, and prepare reporting for stakeholders.• Support audit requests and help uphold internal control procedures tied to receivables and cash activity.
2026-05-15T00:00:00Z

Medical Receptionist

Avon, IN
onsite
Temporary to Hire
18 - 19.5 USD / Hourly
We are looking for a dependable Medical Receptionist to support a busy healthcare practice in Avon, IN. This contract opportunity with potential for a permanent role is ideal for someone who enjoys creating a smooth front-desk experience while helping patients navigate appointments, records, and check-in processes. The person in this role will balance patient-facing service with administrative coordination to keep daily operations organized and efficient. Schedule:Monday: 8:30 am – 5:30 pmTuesday: 7:30 am – 5:00 pmWednesday: 12:00 pm – 5:30 pmThursday: 8:00 am – 5:30 pmFriday: 7:30 am – 4:00 pm Responsibilities:• Welcome patients professionally, manage front-desk interactions, and help maintain an efficient flow between the reception area and clinical staff.• Review insurance information at check-in, copy or scan documentation, and confirm that patient records and required signatures are current and accurate.• Prepare, organize, and route patient charts before visits, then file completed documentation appropriately after appointments.• Schedule office visits, diagnostic testing, imaging, and follow-up care while providing clear instructions to patients as needed.• Collect co-payments and outstanding guarantor balances, update appointment details, and assist patients with next-step scheduling before departure.• Monitor daily schedules, print and distribute updated patient lists, and follow up on reschedule needs and missed appointments for provider review.• Enter new patient demographic details into the system and revise existing records to reflect current information.• Communicate patient delays or schedule changes to the clinical team promptly to support smooth coordination of care.• Provide coverage for front office functions, assist with chart completion, and support additional office locations or team needs when required.
2026-05-20T00:00:00Z

Medical Receptionist

Avon, IN
onsite
Temporary to Hire
18 - 19.5 USD / Hourly
We are seeking a professional and compassionate Medical Receptionist to join our healthcare team. The Medical Receptionist will serve as the first point of contact for patients, ensuring a welcoming experience while supporting daily front office operations. This role requires strong communication skills, attention to detail, and the ability to manage multiple administrative tasks in a fast-paced medical environment. Hours:Monday: 8:00 AM – 6:00 PMTuesday: 8:00 AM – 6:00 PMWednesday: 10:00 AM – 4:00 PMThursday: 10:00 AM – 4:00 PMFriday: 8:00 AM – 6:00 PM Key Responsibilities<ul><li>Greet patients and visitors in a courteous and professional manner</li><li>Answer and direct incoming phone calls</li><li>Schedule, confirm, and reschedule patient appointments</li><li>Verify patient information, insurance coverage, and demographic details</li><li>Maintain accurate patient records in electronic medical record systems</li><li>Collect co-pays, balances, and other payments as needed</li><li>Respond to patient inquiries regarding office procedures, billing, and appointments</li><li>Coordinate with clinical staff to ensure smooth patient flow</li><li>Handle incoming and outgoing mail, faxes, and other correspondence</li><li>Maintain confidentiality and comply with HIPAA regulations</li></ul>
2026-05-19T00:00:00Z

Medical Payment Poster

Indianapolis, IN
onsite
Temporary / Contract
18 - 24 USD / Hourly
Are you an experienced payment poster looking to join a thriving healthcare team? Our client is seeking a detail-oriented Medical Payment Poster with significant expertise in posting Electronic Remittance Advices (ERAs). This is an exciting opportunity to contribute to the revenue cycle function at a leading healthcare organization. Hours: Monday - Friday 8a - 5pm Responsibilities:<ul><li>Post payments, adjustments, and denials from insurers and patients into the system with speed and accuracy</li><li>Reconcile Electronic Remittance Advices (ERAs) and paper Explanation of Benefits (EOBs) with outstanding claims</li><li>Identify and correct posting errors to ensure proper allocation of funds</li><li>Collaborate with billing, collections, and denials teams to resolve payment discrepancies</li><li>Maintain precise, up-to-date payment records and documentation</li><li>Assist with monthly reconciliations and other financial reporting as needed</li></ul>
2026-05-04T00:00:00Z

Medical Charge Entry Specialist

Indianapolis, IN
onsite
Temporary / Contract
18 - 24 USD / Hourly
We are seeking a detail-oriented Medical Charge Entry Specialist to join our healthcare revenue cycle team. This role is responsible for reviewing, entering, and validating medical charges accurately and efficiently to support timely claims processing and reimbursement. The ideal candidate will have experience with medical billing workflows, strong knowledge of CPT/ICD coding basics, and the ability to work in a fast-paced environment. Hours: Monday - Friday 8am -5pm Key Responsibilities:<ul><li>Enter patient charges, procedures, and related billing information into the practice management or billing system. </li><li>Review charge tickets, encounter forms, and supporting documentation for completeness and accuracy.</li><li>Verify demographic, insurance, provider, and service information prior to charge submission.</li><li>Identify and resolve charge discrepancies, missing information, and data entry errors. </li><li>Work closely with coders, billers, front office staff, and clinical teams to ensure clean claim submission. </li><li>Maintain productivity and accuracy standards while meeting daily charge entry deadlines. </li><li>Assist with claim edits, denial follow-up support, and account research as needed. </li><li>Ensure compliance with HIPAA, payer guidelines, and internal billing procedures. </li></ul>
2026-05-04T00:00:00Z

Medical Claims Resolution Specialist

Indianapolis, IN
remote
Temporary to Hire
21 - 25 USD / Hourly
We are seeking a detail-oriented Medical Claims Resolution Specialist within the state of IN to support the timely review, research, and resolution of medical claims issues. This role is responsible for investigating denied, rejected, or unpaid claims, working with payers and internal teams, and ensuring accurate claim processing and reimbursement. Hours: Monday - Friday 8am - 5pm *after hours work will be needed at times Responsibilities:<ul><li>Review and analyze denied, rejected, or outstanding medical claims to identify root causes</li><li>Research claim discrepancies, billing issues, coding errors, and payer requirements</li><li>Communicate with insurance companies, patients, and internal departments to resolve claim issues efficiently</li><li>Submit corrected claims, appeals, and supporting documentation as needed</li><li>Track claim status and maintain accurate documentation of follow-up actions and resolutions</li><li>Ensure compliance with payer guidelines, HIPAA, and company policies</li><li>Collaborate with billing, coding, and revenue cycle teams to improve claim resolution processes</li><li>Identify trends in denials and recommend process improvements</li></ul>
2026-05-19T00:00:00Z

Bilingual Spanish Customer Service Representative

Indianapolis, IN
remote
Temporary to Hire
18 - 18 USD / Hourly
We are looking for a Bilingual Spanish Customer Service Representative to support customers in a fast-paced payments environment. This contract-to-permanent position is ideal for someone who enjoys resolving inquiries, guiding customers through service options, and delivering a positive experience across every interaction. The person in this role will handle account-related questions, document service needs accurately, and help customers understand available products, pricing, and convenient payment solutions. ***Must speak fluent Spanish*** **Shift: Monday - Friday 9am - 6pm EST** Responsibilities:• Respond to inbound customer inquiries and provide timely, attentive support for a wide range of service-related concerns.• Create and document service cases for customer issues, ensuring each request is recorded clearly and routed appropriately.• Explain available products, service features, fees, and pricing details in a straightforward manner so customers can make informed decisions.• Use customer service platforms and internal tools efficiently to review account information, research questions, and complete service actions.• Resolve routine issues by following established procedures and escalate more complex matters when additional guidance is needed.• Meet performance expectations related to service quality, productivity, and call center standards while maintaining accurate records.• Encourage customers to use digital and self-service resources when appropriate to improve convenience and support account management.• Share information about current promotions, enhanced offerings, and prepayment options that may benefit the customer.• Perform additional support tasks and related duties as assigned to help maintain smooth daily operations.
2026-05-12T00:00:00Z