<p>Mortgage Origination Customer Service Representative</p><p>Location: Indianapolis, IN</p><p>Work Arrangement: Onsite</p><p>Shift: 8-hour shifts scheduled between 7:30 AM – 6:30 PM ET based on business needs</p><p>Clearance Requirement: Ability to obtain and maintain Public Trust clearance</p><p>Language Preference: Bilingual (English/Spanish) strongly preferred</p><p><br></p><p>Position Overview</p><p>We are seeking experienced Mortgage Origination Professionals to support a high-impact customer service environment focused on FHA mortgage programs. This role combines mortgage industry expertise with customer support responsibilities, providing guidance on policies, procedures, and loan processes.</p><p>The ideal candidate will bring a background in mortgage origination (loan processing, underwriting, or loan officer roles) and a strong commitment to delivering exceptional customer service. This role offers the opportunity to expand expertise in FHA guidelines while supporting both industry professionals and the public.</p><p><br></p><p>Key Responsibilities</p><p>Customer Support & Communication</p><ul><li>Provide knowledgeable support via phone and email regarding FHA mortgage guidelines and processes</li><li>Respond to inquiries from both lending professionals and the public</li><li>Deliver consistent, high-quality customer service in a fast-paced environment</li></ul><p>Mortgage Knowledge & Research</p><ul><li>Utilize mortgage industry experience to research and resolve inquiries using internal knowledge systems</li><li>Stay current on FHA policies, procedures, and regulatory updates</li><li>Apply understanding of loan origination processes to support accurate responses</li></ul><p>Documentation & Process Adherence</p><ul><li>Document all customer interactions within the designated system</li><li>Follow established standard operating procedures across communication channels</li><li>Ensure timely, accurate tracking of all requests and resolutions</li></ul>
<p>We are looking for a detail-oriented Administrative Assistant to support daily operations in Indianapolis, Indiana. This contract opportunity with permanent potential is ideal for someone who excels at organization, communication, and maintaining accurate documentation in a fast-paced office setting. The person in this role will work closely with internal teams and clients to keep administrative processes moving efficiently while handling sensitive information with professionalism.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Maintain organized and up-to-date records for equipment financing requests, agreements, and client information within internal databases and company systems.</p><p>• Assist with loan and lease application processing by gathering documents, checking files for completeness, and routing materials to the appropriate teams.</p><p>• Coordinate calendars by arranging meetings, client visits, and team events while preparing supporting materials and documentation in advance.</p><p>• Perform day-to-day office administration, including drafting routine correspondence, sorting incoming and outgoing mail, filing records, and monitoring supply levels.</p><p>• Provide support to the sales team by assembling proposal materials, following up on active opportunities, and producing status reports and performance updates.</p><p>• Handle confidential customer and financial data in accordance with established policies, privacy standards, and compliance requirements.</p><p>• Contribute to special assignments such as audit preparation, training support, and administrative process improvement initiatives.</p><p>• Manage shipping and courier tasks, including coordinating outgoing packages through carriers such as UPS and FedEx.</p>