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2 results for Member Experience Coordinator in Indianapolis, IN

Manager of Member Services

Indianapolis, IN
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
We are looking for an experienced Manager of Member Services to oversee daily customer support operations in Indianapolis, Indiana. This role leads a member-facing team, ensures consistent service quality, and helps build an efficient department through strong staffing and scheduling practices. The ideal candidate brings a hands-on leadership style, sound judgment in hiring and coaching, and a focus on balancing service excellence with cost awareness. **WORK HOURS** - This role is scheduled for a regular shift from 3:30 PM to 12:00 AM each workday. Responsibilities:• Direct the day-to-day work of a member services team, setting expectations and maintaining accountability for performance.• Create and adjust staff schedules to support service levels, coverage needs, and operational efficiency.• Lead recruitment efforts by interviewing candidates, identifying suitable talent, and making informed hiring decisions.• Onboard and develop new team members through structured training, coaching, and ongoing performance support.• Guide the team in delivering high-quality assistance to customers across call center and member service interactions.• Monitor departmental spending and make practical decisions that help manage costs while maintaining service standards.• Provide team leadership through regular feedback, issue resolution, and continuous improvement of service processes.
2026-06-05T00:00:00Z

Event & Research Coordinator

Indianapolis, IN
onsite
Temporary to Hire
20 - 21 USD / Hourly
We are looking for a Part-Time Event and Research Coordinator to join a non-profit organization in Indianapolis, Indiana in a fully on-site, part-time role scheduled for 32 hours per week. This contract opportunity is ideal for someone who enjoys balancing administrative support, event coordination, and research-focused work in an organized environment. The position plays a key role in organizing educational programs, meetings, and conventions while helping ensure each initiative is well planned and effectively executed. Candidates who are highly organized, adaptable, and comfortable traveling for events will thrive in this role. Responsibilities:• Coordinate the planning and delivery of meetings, educational programs, and special events from initial preparation through post-event follow-up.• Partner with physicians and internal stakeholders to collect program details, clarify objectives, and assemble materials for course participants.• Prepare, organize, and distribute educational packets and supporting documentation for members enrolled in learning sessions.• Research venues, vendors, and service providers, and support the selection process based on event needs, budget considerations, and quality standards.• Assist with managing event logistics, including lodging, catering, transportation, audiovisual arrangements, and on-site scheduling.• Travel to out-of-state event locations as needed to provide hands-on coordination and resolve issues during program execution.• Monitor exhibitor records to confirm required licenses and insurance documentation remain current and properly tracked.• Provide administrative support for committees and research-related activities, including scheduling, calendar coordination, and communication tasks.• Help review event outcomes by gathering feedback, documenting results, and identifying opportunities to improve future programs.
2026-06-05T00:00:00Z