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10 results for Medical Customer Service Rep in Indianapolis, IN

Customer Service Representative

Indianapolis, IN
onsite
Permanent / Full Time
45000 - 48000 USD / Yearly
We are looking for a detail-oriented Customer Service Specialist to join our Client's team in Indianapolis, Indiana. This role involves managing schedules, processing purchase orders, and maintaining clear communication with clients in a fast-paced environment. If you thrive under deadlines and enjoy multitasking while ensuring accuracy, this position offers a great opportunity to grow your skills. Responsibilities:• Answer and route incoming calls as part of a two-person team, ensuring prompt and attentive communication.• Collaborate with production builders weekly to review schedules, update timelines, and confirm accuracy.• Process and print new purchase orders, ensuring all information is accurately entered into internal systems.• Maintain and regularly update builder schedules to meet all weekly deadlines.• Perform data entry and documentation tasks efficiently in a fast-paced setting.• Participate in training to gain a comprehensive understanding of the company's products and services.
2026-04-06T00:00:00Z

Customer Service Representative

Anderson, IN
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team onsite in Anderson, Indiana. In this long-term contract position, you will play a key role in delivering exceptional support to ministers, churches, and constituents, while ensuring smooth administrative and technical operations. This is an excellent opportunity to make a meaningful impact by contributing to the success of our faith organization and fostering strong communication within our community. Responsibilities:• Provide outstanding customer service and pastoral care to individuals via phone and other communication channels.• Maintain and update minister and church data, ensuring accuracy and reliability of records.• Support administrative operations by assisting with front desk duties and covering for the Executive Assistant when needed.• Develop and document processes, and cross-train team members on Engagement Team responsibilities.• Manage technical support tickets, ensuring proper documentation and resolution in a timely manner.• Continuously improve technical knowledge and system proficiency to better assist constituents.• Share accurate and timely information with constituents to address their inquiries effectively.• Collaborate with team members to adapt to changing priorities and organizational needs.
2026-04-13T00:00:00Z

Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
16 - 17.6 USD / Hourly
We are looking for a Customer Service Representative to support members and callers with patience and care in Indianapolis, Indiana. This Contract to permanent opportunity is ideal for someone who enjoys helping others, managing inquiries efficiently, and delivering a positive service experience in every interaction. In this role, you will assist individuals connected to a mission-driven organization that serves veterans, their families, and local communities. Success in this position requires strong communication, sound judgment, and the ability to work accurately across multiple systems in a fast-paced environment. Responsibilities:• Respond to incoming customer inquiries by phone and provide clear, courteous, and solution-focused support.• Document conversations, updates, and account details with a high level of accuracy while following established procedures.• Use multiple applications and internal systems at the same time to research issues, enter information, and complete service requests.• Investigate customer concerns, identify appropriate next steps, and escalate more complex matters when additional support is needed.• Maintain a calm and attentive approach during challenging interactions and work to de-escalate concerns effectively.• Adapt to updated workflows, system changes, and shifting priorities while continuing to meet service expectations.• Collaborate with team members and supervisors to share information, resolve issues, and support daily operations.• Meet attendance, schedule, and coverage expectations to help ensure consistent service for customers.
2026-04-24T00:00:00Z

Customer Service Representative

Indianapolis, IN
remote
Temporary to Hire
17 - 17 USD / Hourly
We are looking for a dedicated Weekend 3rd shift Spanish Bilingual Customer Service Representative to join our team in Indianapolis, Indiana. This Contract-to-permanent position offers an excellent opportunity to engage with customers, resolve inquiries, and provide detailed information about products and services. Ideal candidates will thrive in a fast-paced call center environment and demonstrate strong communication and problem-solving skills. Hours for this position will be 10:00 PM - 9:00AM EST. Sun, Mon, Tue, Sat. Responsibilities:• Open and manage trouble tickets to address specific customer issues effectively.• Clearly explain product options, associated charges, and promotions to customers.• Navigate customer service systems and tools efficiently to deliver timely assistance.• Resolve routine problems using established procedures and seek guidance for complex issues.• Maintain high-quality performance standards and meet call center metrics.• Promote self-service tools such as organizational applications and web resources.• Provide accurate quotes for rates and encourage customers to consider prepay options.• Inform customers about new or upgraded products and services.• Conduct additional tasks and responsibilities as assigned to support team objectives.
2026-04-24T00:00:00Z

Member Services Rep

Carmel, IN
onsite
Temporary to Hire
17 - 18 USD / Hourly
We are looking for a Member Services Rep to join an insurance team in a contract-to-permanent position. This opportunity is ideal for someone who thrives in a high-volume environment, stays composed when priorities shift, and takes pride in producing accurate work at a strong pace. The person in this role will support member service operations through careful data handling, responsive communication, and dependable administrative support. This is an ON-SITE opportunity working Monday-Friday 8:00am-4:00pm Monday-Friday. Responsibilities:• Enter and update member information efficiently while maintaining a high level of accuracy in a fast-moving work setting.• Respond professionally to changing priorities and frequent interruptions without losing focus on service quality or task completion.• Support member service activities by handling routine administrative work such as filing, copying, and document organization.• Use email and standard office applications to communicate clearly and manage daily workflow.• Review information carefully to help reduce errors and ensure records are complete and current.• Assist with customer service inquiries by providing timely, courteous, and detail-oriented support.• Maintain productivity standards while balancing speed with careful attention to detail.
2026-04-24T00:00:00Z

Patient Account Representative

Indianapolis, IN
onsite
Temporary to Hire
22 - 24 USD / Hourly
Join our team as a Patient Account Representative and help ensure high-quality care and service for our clients in a fast-paced healthcare environment. As a Patient Account Representative, you will play a key role in managing patient billing, resolving account inquiries, and supporting the revenue cycle process. Hours: Choice of Monday-Friday 8am – 5pm OR 4 10-hour shifts within Monday-Friday Responsibilities for the position include the following:<ul><li>Review and process patient accounts for accuracy and completeness, including billing and payment reconciliation</li><li>Respond to patient and insurance inquiries regarding account status, balances, charges, and payment options</li><li>Investigate and resolve discrepancies or denied claims with attention to detail and compliance guidelines</li><li>Collaborate with clinical and administrative staff to obtain necessary documentation for billing and collections</li><li>Maintain confidentiality and adhere to HIPAA standards in all activities</li><li>Document all patient account activity in internal systems accurately</li><li>Provide a positive, empathetic experience for patients and colleagues</li></ul>
2026-04-23T00:00:00Z

Medical Receptionist

Indianapolis, IN
onsite
Temporary to Hire
18.5 - 19.5 USD / Hourly
We're seeking a friendly, detail-oriented Medical Receptionist to be the welcoming face of our practice in Indianapolis, Indiana. In this role, you will play a critical part in ensuring efficient front office operations while delivering exceptional service to patients. If you have a background in healthcare administration and enjoy working in a fast-paced environment, we encourage you to apply. Hours: Monday: 6:30 AM – 4:00 PMTuesday: 7:30 AM – 4:00 PMWednesday: 8:00 AM – 5:45 PMThursday: 11:30 AM – 5:45 PMFriday: 6:30 AM – 3:00 PM Responsibilities for the position include the following:<ul><li>Make eye contact and greet all patients in a kind, enthusiastic, and helpful manner. Have patients sign in and collect necessary information. Advise patients of any delays or wait times.</li><li>Maintain communication with the clinical area to help manage patient flow and keep waiting patients updated.</li><li>Verify and copy/scan patients' insurance cards; ensure the information matches the patient’s medical record. Obtain current signatures when necessary.</li><li>Confirm referral needs with patients and facilitate communication with their primary care providers if referrals have not arrived.</li><li>Maintain and distribute daily patient lists and prepare new patient charts ahead of scheduled visits.</li><li>File completed charts appropriately and assist with chart management daily.</li><li>Assist with scheduling appointments, medical tests, and X-ray studies as needed, following lab work requirements.</li><li>Handle all incoming calls promptly and courteously, transferring as appropriate in adherence to practice telephone etiquette standards.</li><li>Manage reschedule requests and ensure timely patient rebooking.</li><li>Process encounter forms, collect co-payments and balances, schedule follow-up appointments, and always thank patients for choosing our practice.</li><li>Enter new patient demographics, update existing records, and provide notification to clinical areas of any late arrivals.</li><li>Rotate late shifts with front office staff, assist with new patient chart completion, and cover other offices as needed.</li></ul>
2026-04-14T00:00:00Z

Spanish Bilingual Customer Service Representative

Indianapolis, IN
remote
Temporary to Hire
17.1 - 19.8 USD / Hourly
We are looking for a Customer Service Representative to join a payments-focused corporate team in Indianapolis, Indiana. This contract opportunity with permanent potential is ideal for someone who communicates clearly, enjoys assisting customers over the phone, and can handle routine service needs with accuracy and professionalism. The person in this role will support customers by resolving account-related concerns, sharing product information, and helping them make informed decisions while meeting call center performance expectations.***The shift is Monday - Friday 1pm - 10pm EST***MUST BE FLUENT IN SPANISH AND ENGLISH Responsibilities:• Respond to customer inquiries by phone and document service concerns by creating and updating trouble tickets as needed.• Provide clear explanations of available products, service features, pricing details, and applicable fees so customers understand their options.• Use call center applications and support tools efficiently to access account information, complete service requests, and maintain accurate records.• Resolve common customer issues by following established procedures and escalating more complex matters when additional guidance is required.• Consistently meet service quality standards, productivity goals, and other call center performance measures.• Encourage customers to use online and automated self-service resources when those options best support their needs.• Share information about current promotions, enhanced offerings, and upgraded solutions that may benefit the customer.• Prepare and communicate rate quotes while promoting prepay solutions when appropriate.• Perform additional customer support and administrative tasks as assigned to support daily operations.
2026-04-24T00:00:00Z

Remote Inpatient Coding Specialist

Indianapolis, IN
remote
Permanent / Full Time
60000 - 68000 USD / Yearly
Join our client's team as a Remote Inpatient Coding Specialist and play an essential role in ensuring accurate medical coding and billing processes. As a subject matter expert, you will use your knowledge of ICD-10-CM, ICD-10-PCS, HCPCS, NCCI, CMS, and CMG coding standards to review appeals and denials. Your expertise will help substantiate coding principles, address potential billing and coding concerns, and maintain high-quality standards in documentation. This is a fully remote position. Hours: Monday - Friday 8am -5p EST with flexibility Responsibilities:<ul><li>Apply medical coding principles and industry guidelines objectively during appeals and denial review processes.</li><li>Leverage knowledge of ICD-10-CM, ICD-10-PCS, HCPCS, NCCI, CMS, and CMG to identify, analyze, and resolve billing and coding issues.</li><li>Assess quality concerns by verifying adherence to regulatory requirements and best practices.</li><li>Participate in client system education to gain familiarity with specific platforms and workflows.</li><li>Ensure all appeals are accurately supported by clinical documentation, coding/CDI guidelines, and regulatory standards.</li><li>Collaborate with clients and internal stakeholders to clarify documentation and coding requirements.</li></ul>
2026-04-23T00:00:00Z

Remote Inpatient Coding Specialist

Indianapolis, IN
remote
Temporary to Hire
29 - 33 USD / Hourly
Join our team as a Remote Inpatient Coding Specialist and play an essential role in ensuring accurate medical coding and billing processes. As a subject matter expert, you will use your knowledge of ICD-10-CM, ICD-10-PCS, HCPCS, NCCI, CMS, and CMG coding standards to review appeals and denials. Your expertise will help substantiate coding principles, address potential billing and coding concerns, and maintain high-quality standards in documentation. This is a fully remote position. Hours: Monday - Friday 8am -5p EST with flexibility Responsibilities:<ul><li>Apply medical coding principles and industry guidelines objectively during appeals and denial review processes.</li><li>Leverage knowledge of ICD-10-CM, ICD-10-PCS, HCPCS, NCCI, CMS, and CMG to identify, analyze, and resolve billing and coding issues.</li><li>Assess quality concerns by verifying adherence to regulatory requirements and best practices.</li><li>Participate in client system education to gain familiarity with specific platforms and workflows.</li><li>Ensure all appeals are accurately supported by clinical documentation, coding/CDI guidelines, and regulatory standards.</li><li>Collaborate with clients and internal stakeholders to clarify documentation and coding requirements.</li></ul>
2026-04-24T00:00:00Z