<p>We are looking for a detail oriented Patient Access Specialist to join our team in North Vernon, Indiana. In this role, you will play a key part in ensuring smooth patient registration processes, providing exceptional customer service, and handling administrative tasks efficiently. This is a long-term contract position with opportunities to make a meaningful impact within a healthcare setting.</p><p><br></p><p><strong>Hours: </strong>Monday - Friday 9am -5:30pm + Rotating weekends and holidays</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and register patients with professionalism and empathy, ensuring a positive first impression.</li><li>Obtain, validate, and update patient demographic and insurance information, maintaining accurate records.</li><li>Schedule, reschedule, and coordinate patient appointments across multiple providers and service lines.</li><li>Verify insurance benefits; collect and process co-pays, deductibles, and prior authorizations as needed.</li><li>Manage intake forms, admissions, and referrals with attention to detail and regulatory compliance.</li><li>Respond to patient inquiries; resolve access or billing issues with efficiency and tact.</li><li>Collaborate with clinical and non-clinical teams to ensure seamless patient flow and service.</li></ul><p><br></p>
<p>Our company is seeking a talented Medical Accounts Receivable Specialist to join our team in a fully remote capacity. The ideal candidate is detail-oriented, proactive, and experienced in healthcare accounts receivable processes, with strong problem-solving and communication skills.</p><p><br></p><p><strong><em>Please note: Candidates must reside in the United States but may not live in California, New York, Washington, or Colorado.</em></strong></p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am - 4:30pm EST</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Examine denied and unpaid medical claims to determine and document reasons for discrepancies.</li><li>Communicate directly with payers to follow up on outstanding claims, submit technical and clinical appeals, resolve payment variances, and secure timely and accurate reimbursement.</li><li>Identify root causes for underpayments, denials, and payment delays and collaborate with management to address trends in accounts receivable.</li><li>Maintain current knowledge of federal/state regulations and payer-specific requirements; act in compliance with all applicable rules.</li><li>Document all account activities accurately in the client’s host or tracking system, including contact details and essential claim information.</li><li>Proactively recommend process improvements and communicate claim and payment trends to management.</li><li>Employ critical thinking and strong problem-solving skills to resolve outstanding account balances while meeting productivity and quality standards.</li></ul><p><br></p>
<p>We are looking for a dedicated<strong> Part-time</strong> Customer Experience Specialist to join our team in Carmel, Indiana. In this long-term contract position, you will play a key role in ensuring exceptional customer satisfaction and retention by addressing customer needs and collaborating across departments. This role requires strong communication skills, proficiency in technology tools, and a focus on improving processes to enhance overall customer experiences. <strong>This position is on-site on Tuesday, Wednesday and Thursday 10:00am-2:00pm.</strong></p><p><br></p><p>Responsibilities:</p><p>• Collect and document customer feedback using survey tools to ensure accurate reporting.</p><p>• Analyze feedback and share insights with management to drive strategic improvements.</p><p>• Monitor customer check-in schedules and track completion statuses effectively.</p><p>• Utilize AI tools and software like Microsoft Outlook, Teams, Excel, and Word to summarize feedback and communicate efficiently.</p><p>• Collaborate with sales, operations, and technical teams to deliver seamless customer experiences.</p><p>• Participate in initiatives to improve processes and refine program strategies.</p><p>• Provide valuable feedback to leadership to inform decision-making and enhance customer satisfaction.</p><p>• Respond promptly and professionally to customer inquiries via email and other platforms.</p>
<p>Robert Half is partnering with a healthcare company known for providing integrated services to 15 affiliates across 19 different states. Part of providing these integrated services is the team behind the Credentialing Services. Robert Half is currently hiring for a Credentialing Manager and we are seeking a strong managerial profile with experience supporting, restabilizing, and repairing teams with renewed leadership support in addition to having not only provider enrollment but payer enrollment.</p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am - 5pm CST</p><p><br></p><p><strong>Responsibilities for the position include the following: </strong></p><ul><li>Coordinate and manage provider credentialing and payer enrollment processes, ensuring all policies and procedures are followed.</li><li>Maintain and enhance the internal credentialing database for accuracy, renewals, and reporting.</li><li>Oversee the management of provider licenses, certificates, and credentialing documents, ensuring timely renewals and proper notifications.</li><li>Track and report on application turnaround times and facilitate credentialing audits as needed.</li><li>Supervise and support the credentialing team, providing training, allocating work, ensuring policy compliance, and resolving issues.</li><li>Ensure credentialing records (e.g., NPPES, PECOS, CAQH) are up-to-date for all providers.</li><li>Foster compliance with organizational, state, and federal requirements, and uphold health equity and racial equity values throughout credentialing practices.</li></ul>
<p>Schedule: 9:35 AM – 6:05 PM EST (may adjust based on customer needs)</p><p><br></p><p>Role Overview: Mortgage Servicing Customer Service Representative</p><p>In this role, you will:</p><p>- Deliver excellent customer service by handling a variety of calls and emails from the mortgage servicing industry and the public regarding FHA guidelines and procedures.</p><p>- Use your mortgage servicing knowledge to research and locate answers within a knowledge database.</p><p>- Follow established standard operating procedures across systems, topics, and communication channels.</p><p>- Accurately document all customer interactions in the designated database.</p><p>- Stay current on FHA mortgage processes, updates, and procedural changes.</p>
We are looking for a skilled ITSM Migration Specialist to join our team in Indianapolis, Indiana. In this contract position, you will play a pivotal role in ensuring the successful transfer of data and configurations from Zendesk Service Desk to Jira Service Management. Ideal candidates will be detail-oriented professionals with hands-on experience in data migration and system optimization, as well as a strong background in IT project management.<br><br>Responsibilities:<br>• Lead the migration of data and configurations from Zendesk Service Desk to Jira Service Management, ensuring accuracy and efficiency.<br>• Serve as the subject matter expert for both Zendesk and Jira Service Management, providing guidance and solutions throughout the migration process.<br>• Collaborate with stakeholders to understand project requirements and establish clear migration objectives.<br>• Configure Jira Service Management to meet organizational needs and optimize workflows.<br>• Troubleshoot and resolve issues that arise during the migration process.<br>• Provide documentation and training to ensure smooth adoption of Jira Service Management post-migration.<br>• Utilize Agile Scrum methodologies to manage project timelines and deliverables effectively.<br>• Coordinate with cross-functional teams to ensure seamless integration of data and systems.<br>• Monitor and report on migration progress to stakeholders.<br>• Maintain high standards of data integrity and security throughout the project.
<p>We are looking for an experienced LOA Specialist to manage and coordinate leave requests and accommodations for external clients. This role requires a proactive approach to administering leave processes, ensuring compliance with multi-state regulations, and maintaining effective communication with all stakeholders. The ideal candidate will contribute to a positive client experience through attention to detail, strong organizational skills, and superior customer service.</p><p><br></p><p>Responsibilities:</p><p>• Administer and oversee leave requests and accommodations for external clients, ensuring compliance with relevant regulations.</p><p>• Facilitate the leave administration process, including handling accommodations and coordinating with appropriate parties.</p><p>• Manage return-to-work procedures and ensure seamless transitions for employees.</p><p>• Utilize a web-based platform to monitor and manage leaves of absence across multiple states.</p><p>• Maintain clear and consistent communication with clients, supervisors, employees, and internal teams throughout the leave process.</p><p>• Provide guidance on documentation requirements and responsibilities for all involved parties.</p><p>• Collaborate with internal teams to address benefit-related inquiries and ensure accurate information is provided.</p><p>• Ensure compliance with multi-state regulatory requirements and company policies.</p><p>• Monitor and update records related to leave administration and benefit accommodations.</p><p>• Assist with COBRA administration and other benefit-related tasks as needed.</p>
<p>We are looking for an organized and detail-oriented Receptionist to join our team in Indianapolis, Indiana. In this long-term contract role, you will serve as the first point of contact for visitors and callers, providing excellent customer service and administrative support to ensure efficient front office operations. The role requires strong communication skills, attention to detail, and proficiency with Microsoft Word and Excel.</p><p><br></p><p>Responsibilities:</p><ul><li>Greet visitors, answer and direct incoming phone calls in a professional manner.</li><li>Maintain the front desk area, keeping it neat and organized.</li><li>Schedule and manage appointments, meetings, and conference room bookings.</li><li>Assist with general administrative tasks, such as filing, copying, and scanning documents.</li><li>Prepare and edit correspondence, memos, and other documents using Microsoft Word.</li><li>Maintain and update spreadsheets for reports, logs, and contact lists using Microsoft Excel.</li><li>Handle mail distribution and courier services.</li><li>Support other team members with administrative tasks as needed.</li><li>Perform data entry and manage basic records.</li><li>Provide excellent customer and client service.</li></ul><p><br></p>
<p>Our client is seeking a Requisition/Procure-to-Pay (R/P2P) Process Manager to lead the optimization and management of procurement and accounts payable systems and processes. This strategic role is ideal for a process-driven professional with deep expertise in P2P operations, systems integration, and cross-functional collaboration.</p><p><br></p><p>The R/P2P Manager will play a key role in enhancing operational efficiency, ensuring compliance, and supporting the implementation of technology solutions that streamline procurement and payment workflows.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Procure-to-Pay System & Process Management</strong></p><ul><li>Lead the design, implementation, and continuous improvement of P2P systems and processes.</li><li>Act as a subject matter expert and provide support to end users across business units.</li><li>Partner with ERP and system administrators to ensure effective system functionality and governance.</li></ul><p><strong>Accounts Payable & Technical Support</strong></p><ul><li>Provide technical support for AP-related issues and data discrepancies.</li><li>Analyze AP data to identify trends and drive process improvements.</li><li>Support system upgrades and enhancements, including testing and documentation.</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul><li>Collaborate with Procurement, Finance, IT, and other departments to ensure accurate data flow and system integration.</li><li>Drive the implementation of technology solutions that support business objectives.</li></ul><p><strong>Training & Stakeholder Engagement</strong></p><ul><li>Develop and deliver training programs for procurement and AP processes.</li><li>Create and maintain documentation, including user guides and process manuals.</li><li>Build strong relationships with internal stakeholders and present insights to leadership.</li></ul><p><strong>Analytics & Compliance</strong></p><ul><li>Monitor KPIs and dashboards to assess performance and identify opportunities.</li><li>Support audits and ensure compliance with internal and external standards.</li><li>Contribute to special projects and strategic initiatives.</li></ul>
We are looking for a dedicated Receptionist to join our team on a long-term contract basis in Indianapolis, Indiana. In this role, you will play a key part in supporting the daily operations of a non-profit organization by managing administrative tasks and ensuring smooth communication across teams. This position offers an opportunity to contribute to the success and efficiency of our services while interacting with clients and staff in a detail-oriented and welcoming manner.<br><br>Responsibilities:<br>• Manage the front desk area to maintain a clean, organized, and welcoming environment for clients and visitors.<br>• Handle client intake processes, including evaluating calls, scheduling appointments, and managing account information.<br>• Collect and verify insurance details, process intake paperwork, and ensure accurate data entry into electronic healthcare systems.<br>• Review provider-submitted charges and post payments using Electronic Health Records software.<br>• Educate staff and providers on the use of Electronic Health Records systems and assist with troubleshooting as needed.<br>• Collaborate with the business office on financial tasks such as bookkeeping, client revenue tracking, and deposit management.<br>• Support marketing efforts by assisting with website updates, mailings, and registrations for programs and seminars.<br>• Provide clear communication to administrative assistants and detail-oriented providers, ensuring seamless coordination and understanding of procedures.<br>• Assist therapists with orientation on administrative practices and offer ongoing consultation regarding client account management.<br>• Attend staff meetings and generate reports as requested to support organizational goals.
