Add your latest resume to match with open positions.
4 results for Customer Service Specialist in Indianapolis, IN
- Indianapolis, IN
- onsite
- Temporary to Hire
- 17 - 18 USD / Hourly
- <p>We are looking for a Customer Service Representative to support a high-volume call center in Indianapolis, Indiana. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, resolving routine account concerns, and communicating service options with clarity and professionalism. The person in this role will manage inbound inquiries, document customer issues accurately, and contribute to a positive service experience while meeting established performance expectations. The hours for this position will be Monday-Friday 10am-7pm.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries by phone and provide timely, courteous support for routine service-related concerns.</p><p>• Create and document service tickets for customer issues, ensuring details are entered accurately for follow-up and resolution.</p><p>• Guide customers through available products, pricing, and applicable fees in a clear and easy-to-understand manner.</p><p>• Use call center platforms and service tools efficiently to research accounts, update records, and complete customer requests.</p><p>• Follow established procedures to address standard issues and seek guidance when situations require escalation or additional direction.</p><p>• Maintain strong performance in quality monitoring, productivity targets, and other call center service metrics.</p><p>• Encourage customers to use digital and self-service resources when appropriate to improve convenience and account access.</p><p>• Share information about current promotions, enhanced offerings, and prepay options that may benefit the customer.</p><p>• Support additional service and administrative tasks as needed to help the team meet operational goals.</p>
- 2026-06-09T00:00:00Z
- Indianapolis, IN
- onsite
- Temporary to Hire
- 16 - 16 USD / Hourly
- <p>We are looking for a Customer Service Representative to support members and callers with professionalism, patience, and a service-first mindset in Indianapolis, Indiana. This contract position with permanent potential offers the opportunity to assist veterans, families, and community members by addressing questions, resolving concerns, and delivering a positive experience with every interaction. The ideal candidate is comfortable handling a high volume of inquiries, documenting information accurately, and working across several systems while maintaining attention to detail. This is a meaningful role for someone who values empathy, reliability, and clear communication in a team-oriented environment. <strong>This role is on-site Monday-Friday and is 9:30am-6:00pm.</strong></p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer inquiries by phone and provide courteous, solution-focused support tailored to each situation.</p><p>• Record customer details, updates, and outcomes accurately in company systems to maintain complete and reliable documentation.</p><p>• Navigate multiple applications at once to research information, process requests, and deliver timely resolutions.</p><p>• Investigate service issues, identify practical next steps, and escalate more complex matters to the appropriate team when necessary.</p><p>• Communicate clearly and calmly during challenging interactions, using active listening and de-escalation skills to support positive outcomes.</p><p>• Follow established service procedures while adapting to updated tools, workflow changes, and shifting daily priorities.</p><p>• Partner with coworkers and leadership to share information, maintain service coverage, and support overall team performance.</p><p>• Maintain dependable attendance and punctuality to ensure consistent support during assigned shifts.</p>
- 2026-06-05T00:00:00Z
- Indianapolis, IN
- onsite
- Temporary / Contract
- 18 - 22 USD / Hourly
- <p>Our client is seeking a compassionate and detail-oriented <strong>Medical Customer Service Specialist</strong> to support patients, providers, and internal teams. In this role, you will handle incoming calls, schedule appointments, verify insurance information, answer billing and service questions, and ensure an excellent patient experience.</p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am -5pm</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer inbound calls and respond to patient inquiries in a professional and timely manner.</li><li>Schedule, confirm, and update patient appointments.</li><li>Verify insurance, demographic, and medical information for accuracy.</li><li>Assist patients with billing questions, payment processing, and account updates.</li><li>Document all interactions clearly in the electronic medical record or CRM system.</li><li>Coordinate with clinical and administrative staff to resolve patient concerns.</li><li>Maintain confidentiality and comply with HIPAA and company policies.</li></ul><p><br></p>
- 2026-05-29T00:00:00Z
- Indianapolis, IN
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- <p>Mortgage Origination Customer Service Representative</p><p>Location: Indianapolis, IN</p><p>Work Arrangement: Onsite</p><p>Shift: 8-hour shifts scheduled between 7:30 AM – 6:30 PM ET based on business needs</p><p>Clearance Requirement: Ability to obtain and maintain Public Trust clearance</p><p>Language Preference: Bilingual (English/Spanish) strongly preferred</p><p><br></p><p>Position Overview</p><p>We are seeking experienced Mortgage Origination Professionals to support a high-impact customer service environment focused on FHA mortgage programs. This role combines mortgage industry expertise with customer support responsibilities, providing guidance on policies, procedures, and loan processes.</p><p>The ideal candidate will bring a background in mortgage origination (loan processing, underwriting, or loan officer roles) and a strong commitment to delivering exceptional customer service. This role offers the opportunity to expand expertise in FHA guidelines while supporting both industry professionals and the public.</p><p><br></p><p>Key Responsibilities</p><p>Customer Support & Communication</p><ul><li>Provide knowledgeable support via phone and email regarding FHA mortgage guidelines and processes</li><li>Respond to inquiries from both lending professionals and the public</li><li>Deliver consistent, high-quality customer service in a fast-paced environment</li></ul><p>Mortgage Knowledge & Research</p><ul><li>Utilize mortgage industry experience to research and resolve inquiries using internal knowledge systems</li><li>Stay current on FHA policies, procedures, and regulatory updates</li><li>Apply understanding of loan origination processes to support accurate responses</li></ul><p>Documentation & Process Adherence</p><ul><li>Document all customer interactions within the designated system</li><li>Follow established standard operating procedures across communication channels</li><li>Ensure timely, accurate tracking of all requests and resolutions</li></ul>
- 2026-06-10T00:00:00Z