<p>We are looking for a dedicated Customer Service Representative to join our team in Lawrence, Indiana. In this position, you will play a vital role in supporting veterans by handling membership renewals, addressing inquiries, and ensuring excellent service delivery. This role requires strong communication skills and the ability to manage high call volumes during peak periods.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond to incoming calls and assist veterans with membership renewals and inquiries.</p><p>• Accurately input data from conversations into the system while maintaining attention to detail.</p><p>• Manage high call volumes efficiently, handling up to 150 calls per day during busy periods.</p><p>• Deliver exceptional customer service by addressing concerns and providing appropriate solutions.</p><p>• Ensure compliance with company policies and procedures while interacting with customers.</p><p>• Utilize Microsoft Word and Excel to perform basic office tasks and maintain documentation.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Maintain an attentive and empathetic demeanor during all interactions.</p><p>• Adapt to changing priorities and workloads, demonstrating flexibility in a fast-paced environment.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. This contract-to-permanent position offers the opportunity to work in a high-volume call center environment where you will engage directly with clients, addressing their inquiries and guiding them through next steps. If you thrive in a fast-paced setting and value accuracy and professionalism in client interactions, this role is ideal for you.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Handle a high volume of inbound calls, providing clear and accurate information to clients.</p><p>• Assist clients with inquiries, concerns, and service-related issues, ensuring their needs are met.</p><p>• Accurately document client interactions and input relevant information into forms for attorney and legal assistant follow-up.</p><p>• Set clear expectations for clients regarding next steps during calls.</p><p>• Efficiently type and manage data entry tasks while actively engaging with clients.</p><p>• Manage daily mail and deliveries, ensuring proper documentation and handling.</p><p>• Occasionally assist walk-in clients with professionalism and attention.</p><p>• Utilize Microsoft Excel and Word for documentation and reporting purposes.</p><p>• Coordinate appointment scheduling and maintain consistent communication with clients.</p><p>• Respond to email correspondence promptly and professionally.<strong><u></u></strong></p>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Indianapolis, Indiana. This position plays a key role in delivering exceptional service to our customers while supporting business operations. As part of a non-profit organization, you will have the opportunity to make a meaningful impact while working in a dynamic, collaborative environment. This is a Long-term Contract position.<br><br>Responsibilities:<br>• Handle a wide range of customer service tasks, including responding to inquiries and resolving issues efficiently and effectively.<br>• Process integrated and non-integrated orders accurately, ensuring customer satisfaction and addressing errors promptly.<br>• Prepare and deliver monthly reports to management, providing accurate data and insights.<br>• Collaborate with freight carriers to file claims for damaged or lost goods, ensuring cost recovery.<br>• Utilize various software tools, including Salesforce, Microsoft Word, Excel, and Gmail, to manage daily tasks effectively.<br>• Maintain up-to-date knowledge of organizational products and services to address customer needs and provide effective solutions.<br>• Ensure department files and records are organized and current, adhering to best practices.<br>• Communicate effectively with customers, colleagues, and stakeholders, fostering positive relationships.<br>• Suggest and implement process improvements to enhance customer service operations.<br>• Handle sensitive data and information with discretion and confidentiality.
<p>We’re looking for a <strong>Medical Referrals Specialist</strong> to join our team in a remote capacity. This position is remote but requires candidates to be local to ensure occasional in-person collaboration when necessary. As a Medical Referrals Specialist, you will play a vital role in facilitating patient care by managing insurance referrals and authorizations accurately and efficiently. In collaboration with healthcare providers, patients, and insurance companies, you’ll ensure compliance with healthcare regulations while coordinating approvals for medical services. <strong>Training for the position is 4 weeks On-Site.</strong></p><p><br></p><p><strong>Hours:</strong> Monday - Friday 8:30am - 4:30 pm EST</p><p><br></p><p><strong>Responsibilities for the position include the following:</strong></p><ul><li>Process and monitor insurance referrals and prior authorization requests for medical services.</li><li>Confirm insurance coverage and benefits for recommended services.</li><li>Coordinate with healthcare providers to collect required clinical documentation.</li><li>Submit referrals and authorization applications to insurance carriers using phone, fax, or electronic systems.</li><li>Follow up with insurance companies to check the status of pending referrals and authorizations.</li><li>Inform providers, patients, and relevant parties about approval outcomes, denials, or additional documentation requirements.</li><li>Keep detailed and up-to-date records in electronic medical records (EMR) platforms.</li><li>Support in addressing and resolving insurance-related challenges affecting referrals or authorizations.</li><li>Adhere to HIPAA regulations and internal privacy and security policies.</li><li>Work closely with billing, front office, and clinical teams to enhance workflow efficiency.</li></ul><p><br></p><p><br></p>
We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Franklin, Indiana. In this role, you will serve as the first point of contact for visitors and callers, ensuring smooth communication and providing excellent customer service. This is a part-time opportunity, ideal for someone who is organized and thrives in a fast-paced environment.<br><br>Responsibilities:<br>• Greet visitors warmly and direct them to the appropriate person or department.<br>• Manage a multi-line phone system, handling inbound calls efficiently and courteously.<br>• Respond to inquiries and provide accurate information to callers and guests.<br>• Maintain a clean and welcoming reception area.<br>• Record and relay messages accurately to the appropriate individuals.<br>• Monitor and manage the switchboard, ensuring seamless communication across 1-10 phone lines.<br>• Assist with administrative tasks such as filing, data entry, or scheduling as needed.<br>• Provide support to ensure smooth day-to-day operations of the front desk.
<p>Our client is looking for a skilled Procurement / Strategic Sourcing Specialist to oversee procurement strategies for capital construction projects in Indianapolis, Indiana. This role is critical in ensuring the availability of services, controlling costs, mitigating risks, and fostering supplier diversity. The ideal candidate will collaborate with project teams, suppliers, and legal departments to develop robust supply chain strategies and negotiate contracts effectively.</p><p><br></p><p>This employer offers a hybrid work model allowing for remote work 2 days/week. And they offer a robust benefits package including 401K match, paid time off, health, vision, dental, HSA, and wellness programs. </p><p><br></p><p>Responsibilities:</p><p>• Develop and implement procurement strategies tailored for capital construction projects, focusing on cost control, risk mitigation, and supplier diversity.</p><p>• Lead competitive sourcing initiatives and guide solicitation teams through the solicitation process.</p><p>• Manage contract negotiations, redlining, and execution in collaboration with legal teams and business units.</p><p>• Build and maintain strong relationships with suppliers to enhance service quality, pricing, and diverse supplier participation.</p><p>• Conduct market analyses to identify trends and opportunities for cost savings within the construction category.</p><p>• Monitor supplier performance and compliance, addressing any issues to ensure high standards are maintained.</p><p>• Serve as a trusted advisor on procurement processes and best practices for assigned categories of spend.</p><p>• Create and distribute both standard and complex purchase orders efficiently and in alignment with project requirements.</p><p>• Identify and implement continuous improvement opportunities within the supply chain to drive efficiency.</p><p>• Mentor and cross-train team members while documenting job responsibilities for knowledge sharing.</p>
<p>The Robert Half Healthcare Practice is working with a healthcare organization to add a <strong>Medical Coder</strong> to their team. This is a fully remote position aside from an <strong>8 week onsite training.</strong> This candidate will be an excellent communicator and a strong attention to detail. </p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am - 5pm</p><p><br></p><p><strong>Responsibilities for the position include the following: </strong></p><ul><li><strong>Assign codes:</strong> Accurately assign ICD-10-CM, CPT, and HCPCS II codes.</li><li><strong>Review documentation:</strong> Verify medical record documentation supports coding.</li><li><strong>Ensure compliance:</strong> Adhere to all coding guidelines and regulations (e.g., CMS, HIPAA).</li><li><strong>Optimize reimbursement:</strong> Apply coding knowledge for ethical reimbursement.</li><li><strong>Support billing:</strong> Help resolve coding-related claim denials.</li><li><strong>Participate in audits:</strong> Engage in internal and external coding audits.</li><li><strong>Maintain data:</strong> Ensure accurate entry of coded information into systems.</li><li><strong>Uphold confidentiality:</strong> Protect patient information per HIPAA.</li></ul><p><br></p>
<p>We are looking for a dedicated Office Clerk to join our team in Carmel, Indiana. In this position, you will play a vital role in ensuring the smooth operation of our site by managing customer interactions, and record-keeping tasks. The ideal candidate will be organized, detail-oriented, and committed to delivering excellent service in a manufacturing environment. <strong>This position is on-site Monday-Friday, and the hours will be 6:30am-4:00pm.</strong></p><p><br></p><p>Responsibilities:</p><p>• Operate automated software systems to accurately ticket customers.</p><p>• Provide site-specific training to visitors and ensure compliance with established guidelines.</p><p>• Direct customers to appropriate areas on-site and assist in their safe entry and exit.</p><p>• Maintain precise records of aggregate tonnage and sales activities, preparing regular reports.</p><p>• Communicate with site personnel to coordinate sales activities and meet customer requirements.</p><p>• Answer customer inquiries regarding pricing, product descriptions, and availability.</p><p>• Uphold professionalism when interacting with customers and colleagues.</p><p>• Assist in training co-workers to ensure smooth operations.</p><p>• Perform additional duties as assigned by the supervisor.</p>
We are looking for a Front Desk Coordinator to join our team on a contract basis in Indianapolis, Indiana. In this role, you will be the first point of contact for visitors, ensuring a welcoming and attentive experience while managing essential front desk operations. This position is ideal for someone with strong organizational skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Greet visitors and ensure they feel welcomed upon arrival.<br>• Manage the check-in process for contractors and other guests.<br>• Respond to phone inquiries using a multi-line switchboard system.<br>• Maintain accurate records of visitor logs and contractor check-ins.<br>• Assist with general administrative tasks to support front desk operations.<br>• Ensure the reception area remains clean, organized, and well-maintained.<br>• Communicate effectively with internal teams to relay visitor information.<br>• Follow established procedures for handling sensitive information.<br>• Provide timely support for any front desk-related issues or concerns.
We are looking for a dynamic and strategic HR Director to join a rapidly expanding organization based in Indianapolis, Indiana. In this pivotal role, you will oversee all aspects of human resources, driving initiatives that align with the company’s growth and shaping its workplace culture. This position offers the unique opportunity to collaborate with leadership and contribute to the organization’s long-term success.<br><br>Responsibilities:<br>• Oversee comprehensive HR functions, including payroll, benefits administration, employee relations, talent acquisition, and compliance.<br>• Develop, implement, and maintain HR policies, procedures, and best practices to ensure organizational efficiency.<br>• Collaborate with senior leadership to design and execute strategic HR plans, including succession planning and organizational development.<br>• Provide guidance and support to managers and employees across multiple locations, fostering a cohesive and productive work environment.<br>• Manage payroll processes in coordination with the payroll team, ensuring accuracy and timeliness.<br>• Lead onboarding and recruitment efforts for new locations, including remote hiring for corporate and field positions.<br>• Mentor and supervise HR staff, such as the Office Manager, while preparing for potential team growth.<br>• Act as a trusted advisor to leadership, offering insights and recommendations on people-related strategies.<br>• Ensure compliance with employment laws and regulations, mitigating risks and maintaining organizational integrity.<br>• Drive initiatives to enhance employee engagement and satisfaction across the organization.
We are looking for a detail-oriented Credit Clerk to join our team in Indianapolis, Indiana. This is a long-term contract position offering an excellent opportunity to contribute to financial operations within a dynamic environment. The ideal candidate will excel in processing payments, managing bank transactions, and ensuring accurate reconciliation of accounts.<br><br>Responsibilities:<br>• Review payment requests to confirm all necessary documentation is complete before processing.<br>• Process a variety of payments and transfers, including wire transfers and electronic fund transfers (EFT).<br>• Address and resolve bank exceptions related to positive pay operations.<br>• Conduct thorough research and assist with account reconciliations to ensure accuracy.<br>• Manage the movement of funds between bank accounts efficiently and securely.<br>• Utilize Microsoft Excel to organize, analyze, and track financial data.<br>• Collaborate with team members to streamline treasury operations and enhance efficiency.<br>• Ensure compliance with company policies and financial regulations during payment processing.
