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3 results for It Support Specialist in Imperial Beach, CA

Help Desk/IT Support

Del Mar, California
onsite
Temporary / Contract
30.875 - 35.75 USD / Hourly
We are looking for a dependable Help Desk/IT Support specialist to provide hands-on technical assistance for a government organization in California. This Long-term Contract position will support employees with day-to-day IT needs, including account administration, workstation setup, and responsive issue resolution in a primarily onsite environment. The role is well suited for someone who enjoys delivering strong customer service, learning quickly, and contributing across a broad range of desktop and infrastructure support tasks. Responsibilities: • Deliver front-line technical support to staff by diagnosing and resolving hardware, software, and access-related issues in a timely manner. • Set up new employees for success by preparing devices, creating profiles, provisioning accounts, and ensuring smooth onboarding and offboarding activities. • Administer user access within Active Directory and Microsoft 365, including password resets, account maintenance, and permission updates. • Monitor and respond to service desk requests, manage ticket flow effectively, and maintain clear communication with end users throughout issue resolution. • Provide onsite desktop support for Windows-based systems, printers, and other end-user technology across the organization. • Assist with basic networking and server-related support needs, escalating more complex issues when necessary. • Support technology readiness for meetings and occasional council sessions by helping ensure equipment and connectivity function properly. • Partner with the IT Manager during knowledge transfer to maintain continuity of support while covering the leave period.
2026-09-22T00:00:00Z

Customer Care Specialist

San Marcos, California
onsite
Temporary / Contract
26 - 28 USD / Hourly
A residential construction company is looking for a Customer Care Specialist to become the bridge between homeowners and the internal construction/service team. This role is more relationship-focused than a traditional customer service position and is ideal for someone who knows how to listen, organize, follow up, and actually get things resolved.You’ll work with homeowners after projects are completed, helping coordinate warranty requests, service appointments, repairs, and follow-up communication. Your Responsibilities:<ul><li>Serve as a primary contact for homeowners with service and warranty questions</li><li>Receive and document warranty and repair requests</li><li>Review requests and determine the appropriate next step</li><li>Coordinate inspections, repairs, and service appointments</li><li>Communicate with homeowners regarding schedules and expectations</li><li>Work closely with construction managers, vendors, subcontractors, and service technicians</li><li>Track open requests until completion</li><li>Follow up with internal teams when work remains outstanding</li><li>Maintain detailed records of customer interactions and completed work</li><li>Research previous work orders and project information</li><li>Assist with homeowner documentation and correspondence</li><li>Escalate complex or sensitive customer concerns</li><li>Identify recurring service issues and communicate trends to management</li><li>Provide a professional customer experience throughout the resolution process</li></ul>
2026-09-21T00:00:00Z

Customer Experience Specialist

San Diego, California
onsite
Temporary to Hire
20 - 20 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract position with the potential to become permanent is ideal for someone who enjoys helping people, handling high-volume inbound inquiries, and guiding individuals to the services and support they need. The person in this role will deliver thoughtful assistance, maintain accurate records, and work closely with internal teams to create a positive and effective client experience. Responsibilities: • Manage incoming calls and messages, offering clear guidance, relevant information, and appropriate service referrals based on each client’s needs. • Record client conversations and case details promptly in web-based platforms and CRM tools to support accurate follow-up and reporting. • Stay informed on community programs, organizational offerings, and eligibility guidelines so information shared with clients remains current and reliable. • Partner with colleagues across departments to coordinate support and help resolve client concerns in a timely manner. • Provide attentive, empathetic service during every interaction while maintaining quality standards and confidentiality expectations. • Use call center and communication systems such as Avaya CMS, chat tools, and related software to handle inquiries efficiently. • Assist with questions related to benefits, billing, and general service access while ensuring each response is clear and solution-focused.
2026-09-23T00:00:00Z