<p>We are looking for a Collections Specialist to support timely payment recovery and maintain strong customer relationships for our team in Westborough, Massachusetts. In this role, you will work directly with customers and internal partners to resolve outstanding balances, address account concerns, and help reduce delinquency through thoughtful follow-up. The ideal candidate brings sound judgment, clear communication, and a service-oriented approach to accounts receivable activities.</p><p><br></p><p>Responsibilities:</p><p>• Contact customers with overdue balances through regular outbound outreach and guide conversations toward prompt payment arrangements.</p><p>• Respond to inbound account inquiries with accuracy and professionalism, helping customers understand balances and available resolution options.</p><p>• Review aging data to identify delinquent accounts, track collection progress, and summarize past-due trends for leadership visibility.</p><p>• Work closely with sales and contract teams to investigate billing concerns, settle disputes, and remove barriers to payment.</p><p>• Monitor incoming payments and follow up quickly when commitments are missed or additional action is needed.</p><p>• Initiate refund requests and coordinate the appropriate follow-through to ensure account adjustments are completed correctly.</p><p>• Use problem-solving skills to address customer issues, reduce escalations, and support positive account outcomes.</p><p>• Contribute ideas that improve collections workflows, strengthen service quality, and support an efficient credit and collections operation.</p>
We are looking for a Collections Admin to support loan servicing and administrative operations for a banking organization in Lawrence, Massachusetts. This Long-term Contract position is well suited for someone who is detail-oriented, comfortable handling high-volume clerical work, and experienced in maintaining accuracy in audit-sensitive processes. The role will focus on account-related administration, collections support, reporting tasks, and coordination with internal teams and external vendors. Candidates who understand back-office banking environments and can manage routine work with consistency and care will be successful in this position.<br><br>Responsibilities:<br>• Process incoming and outgoing account-related documentation, including mail handling, file organization, and record distribution within established service standards.<br>• Enter, update, and verify customer and loan information in internal systems with a high level of speed and precision.<br>• Support consumer collections and loan servicing activities by maintaining account records, preparing administrative documentation, and tracking follow-up items.<br>• Compile routine reports, logs, and supporting records to help maintain readiness for audits, reviews, and compliance-related checks.<br>• Coordinate with vendors and internal departments to ensure assigned administrative tasks are completed accurately and on schedule.<br>• Review account details for completeness, identify discrepancies, and escalate issues that require further research or resolution.<br>• Assist with operational workflows tied to loan administration and related banking functions while following internal controls and documented procedures.
We are looking for a detail-oriented Collections Paralegal to support claims preparation related to unpaid medical balances in Worcester, Massachusetts. This Contract position will focus on preparing collection notices and organizing related documentation for physician review and submission. The assignment is expected to last only a short term period, with approximately two days of work or less, and requires someone who can work accurately and efficiently in a fast-paced legal support environment.<br><br>Responsibilities:<br>• Prepare collection-related claim notices for outstanding patient account balances on behalf of the physician<br>• Review billing information and supporting records to ensure claim documents are complete and accurate before processing<br>• Organize and process collection files in a timely manner while maintaining clear and consistent documentation<br>• Draft written materials tied to unpaid bill recovery efforts using strong attention to detail and proper formatting<br>• Coordinate case information and related records so materials are ready for review or next-step action<br>• Use legal support tools and case management systems to track claim status and maintain file accuracy