<p>On behalf of Robert Half client, we are looking for a dedicated Customer Service Supervisor to lead and oversee customer service operations within their manufacturing company near Elk Grove Village, Illinois. This role requires a proactive individual who can manage supervise operational processes, process orders, and ensure the smooth execution of contracts and customer interactions. The ideal candidate will also be skilled at identifying areas for improvement and implementing solutions to enhance efficiency and customer satisfaction.</p><p><br></p><p>7:30am-4:00pm</p><p>Compensation: $80k-$100k + 0%-20% of the base salary based on performance</p><p>3 days in office 2 days WFH</p><p>Medical, Dental, Vision, 401k</p><p>15 Days PTO</p><p><br></p><p><em>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster</em></p><p><br></p><p>Responsibilities:</p><p>• Build and maintain strong relationships</p><p>• Monitor and manage customer credit in collaboration</p><p>• Supervise customs declarations and clearance processes</p><p>• Lead and manage the assigned product team</p><p>• Review sales contracts and purchase orders</p><p>• Coordinate the preparation of essential documentation for orders, including invoices, bills of lading, packing lists, certificates, and other required paperwork.</p><p>• Oversee payments for purchases, freight, and service provider invoices, ensuring authorization aligns with contracted terms.</p><p>• Identify and recommend improvements to operational procedures</p>
We are looking for an experienced IT Manager/Director to lead the firm’s technology operations in Ft. Lauderdale, Florida. This position oversees daily technical support, infrastructure performance, cybersecurity practices, and business-critical applications in a legal environment. The role is ideal for a hands-on technology leader who can balance strategic planning with responsive end-user support while helping the organization maintain secure, reliable, and efficient systems.<br><br>Responsibilities:<br>•Direct the firm’s overall technology function and serve as the lead resource for IT planning, issue resolution, and operational performance.<br>•Provide timely technical assistance to attorneys and administrative staff by diagnosing and resolving hardware, software, connectivity, and user-access issues.<br>•Support and maintain desktops, laptops, mobile devices, printers, and meeting room technology to ensure dependable day-to-day operations.<br>•Administer the Microsoft 365 environment, including email services, collaboration platforms, file storage, user provisioning, permissions management, and security controls.<br>•Coordinate employee onboarding and separation activities from an IT perspective, including equipment setup, account changes, access management, and protection of firm data.<br>•Maintain and improve network infrastructure across offices, including wireless access, internet service, firewall administration, VPN connectivity, and related systems.<br>•Travel periodically to other office locations to deliver on-site support, complete installations, assist with infrastructure projects, and address technical issues.<br>•Oversee legal and business software platforms, including document management, case-related systems, billing tools, and other core applications used by the firm.<br>•Manage backup processes, disaster recovery readiness, business continuity measures, vendor relationships, technology purchasing, licensing, and IT documentation while identifying opportunities to reduce unnecessary costs.<br>•Develop IT policies, strengthen cybersecurity awareness efforts, support security questionnaires and audits, and assess new technologies such as automation and AI tools for secure productivity improvements.
We are looking for an experienced Help Desk Manager to lead daily support operations and deliver a high-quality IT service experience for end users in The Woodlands, Texas. This role oversees ticket management, team performance, and hands-on support activities while helping maintain reliable access to core systems and user services. The ideal candidate brings strong leadership, sound technical judgment, and a practical approach to improving service desk processes and support outcomes.<br><br>Responsibilities:<br>• Direct day-to-day help desk operations, ensuring support requests are prioritized, assigned, and resolved within established service expectations.<br>• Guide and support service desk and deskside support staff, providing coaching, performance oversight, and clear direction on incident handling.<br>• Monitor ticket queues and service metrics to identify trends, remove bottlenecks, and improve overall response and resolution times.<br>• Oversee user account administration and access-related support activities within Active Directory, including troubleshooting authentication and permission issues.<br>• Coordinate escalation management for complex technical problems and work closely with internal teams to drive timely resolution.<br>• Maintain and refine ITSM processes for incidents, requests, and service delivery to strengthen consistency and user satisfaction.<br>• Provide hands-on assistance with deskside support needs when required, including diagnosing hardware, software, and end-user issues.<br>• Prepare operational reports and communicate service performance, recurring issues, and improvement opportunities to leadership.
<p>Steven Lahey with Robert Half is hiring on behalf of our client a detail-oriented Staff Accountant to support financial operations and help maintain accurate, compliant accounting practices in Winton, California. This position works closely with finance leadership to manage day-to-day accounting activity, contribute to reliable financial reporting, and support funding compliance across a range of programs. The ideal candidate brings strong general ledger knowledge, sound judgment, and the ability to stay organized in a fast-paced environment. For immediate consideration please reach out to (916) 649-0832.</p><p><br></p><p>Responsibilities:</p><p>• Manage day-to-day accounting activities across payables, receivables, and payroll support, while providing coverage for essential finance functions as needed.</p><p>• Lead monthly close tasks by preparing journal entries, maintaining general ledger accuracy, and assisting with the production of financial reports.</p><p>• Perform bank and account reconciliations on a regular basis to verify balances, resolve discrepancies, and strengthen financial accuracy.</p><p>• Prepare billing support for assigned grants, including invoice drafts, reimbursement packages, and schedules backed by complete supporting documentation.</p><p>• Organize payroll records, vendor materials, receipts, and other source documents required for state, federal, and private funding submissions.</p><p>• Partner with the Director of Finance on budgeting activities, forecasting efforts, audit preparation, and grant monitoring processes.</p><p>• Maintain orderly physical and electronic records to support departmental operations, retention standards, and audit readiness.</p><p>• Provide administrative or supervisory support in the absence of finance leadership and contribute to special projects assigned by management.</p>
We are looking for a detail-oriented Staff Accountant to support financial operations from our Plymouth, Wisconsin office. In this role, you will help maintain accurate records, monitor key financial activity, and provide reporting that supports informed business decisions. The position is well suited for someone who can manage day-to-day accounting tasks while also identifying trends in costs, revenue, and financial performance.<br><br>Responsibilities:<br>• Oversee daily cash activity and maintain accurate records to support effective financial control.<br>• Reconcile bank accounts on a regular basis and investigate discrepancies to ensure balances are correct.<br>• Process vendor invoices, prepare payments, and maintain organized accounts payable documentation.<br>• Track incoming customer payments, follow up on outstanding balances, and support accounts receivable accuracy.<br>• Review project-related expenses and perform job cost analysis to help evaluate profitability and budget performance.<br>• Prepare and file sales and use tax reports in compliance with applicable regulations and deadlines.<br>• Compile financial information, analyze results, and develop clear reports for internal stakeholders.<br>• Present financial findings and performance insights to managers to support planning and operational decisions.<br>• Complete data entry and general administrative accounting tasks as needed to support consistent service delivery.
We are looking for a detail-oriented Facilities Coordinator 5 to support day-to-day workplace operations in Miami, Florida. This Long-term Contract position will help ensure the site runs efficiently by coordinating vendors, assisting with financial and administrative processes, and maintaining strong communication with stakeholders. The role also contributes to safety, compliance, reporting, and overall facility performance while supporting a small on-site operations team.<br><br>Responsibilities:<br>• Coordinate daily activities for a small team of facility support personnel to help maintain smooth building operations.<br>• Build and maintain productive relationships with client contacts, property representatives, landlords, and external service providers.<br>• Support oversight of on-site contractors to confirm work is completed safely, on schedule, and in line with expected service standards.<br>• Assist with sourcing and arranging vendors and services needed for facility maintenance and operational support.<br>• Manage purchase order activities and help keep financial records, trackers, and related documentation accurate and up to date.<br>• Contribute to monthly accrual support, reporting tasks, and ongoing monitoring of facility-related financial data.<br>• Perform routine site walks, inspections, and compliance checks while reinforcing building procedures and safety guidelines.<br>• Support risk management, business continuity, and emergency response planning to promote operational readiness.<br>• Prepare regular reports, respond to ad hoc project needs, and help track service levels and performance metrics against established targets.
We are looking for an experienced and dependable Receptionist to support daily front-desk operations in Dallas, Texas. This Long-term Contract position is ideal for someone who enjoys creating a detail-oriented first impression, managing communications efficiently, and handling administrative tasks with discretion. The right candidate will be comfortable in a busy office setting and able to balance phone coverage, visitor support, and coordination with internal teams and clients.<br><br>Responsibilities:<br>• Welcome visitors and provide a detail-oriented front-desk experience while directing guests and calls to the appropriate contacts.<br>• Manage a multi-line phone system, respond to inbound calls promptly, and relay accurate messages when needed.<br>• Maintain confidentiality when working with sensitive records, correspondence, and business information.<br>• Coordinate with managers and client contacts to communicate updates, priorities, and timing-related concerns.<br>• Support routine administrative activities such as scheduling, documentation handling, and general office assistance.<br>• Contribute to special assignments and additional office projects based on business needs.<br>• Keep the reception area organized and presentable to ensure a positive experience for employees and visitors.
We are looking for an experienced grants administration specialist to support a non-profit organization in New York, New York through the full lifecycle of sponsored funding. This contract opportunity is ideal for someone who can combine proposal development, post-award financial oversight, and portfolio management while partnering closely with principal investigators and funding sponsors. The person in this role will help ensure grant activity remains compliant, financially sound, and aligned with award obligations across government, foundation, federal, and private funding sources.<br><br>Responsibilities:<br>• Lead the preparation and submission of grant and contract applications, ensuring each package meets sponsor instructions and institutional standards before final approval.<br>• Build proposal budgets and assemble all required supporting materials for both prime awards and subawards across a range of funding programs.<br>• Oversee award setup and subsequent updates, maintaining accurate records and ensuring grant data is properly reflected in administrative systems.<br>• Interpret and communicate award provisions, including reporting expectations, effort commitments, deliverables, and potential overlap with existing funded work.<br>• Manage receivables and unbilled balances across the research administration portfolio, following up on aging items to support timely resolution.<br>• Produce and maintain budget-to-actual reporting for principal investigators, giving clear visibility into available funding and spending trends.<br>• Review grant expenditures on a regular basis, refresh financial projections monthly, and deliver consistent portfolio reporting to stakeholders.<br>• Partner with investigators to forecast spending, refine budget assumptions, and support ongoing financial planning throughout the life of each award.
<p>Our client is seeking a bilingual Customer Service Supervisor to lead a customer support function for an equipment and distribution business. This role is ideal for a fluent Spanish-English candidate who can guide a small team, strengthen service standards, and handle escalated customer concerns with confidence. The ideal candidate brings strong organizational skills, advanced Excel capabilities, and a track record of improving workflows and performance measurement within a customer service environment.</p><p><br></p><p>Responsibilities:</p><p>• Lead, coach, and develop a customer service team of at least two employees, setting clear expectations and supporting day-to-day success.</p><p>• Oversee the resolution of complex customer issues, ensuring concerns are addressed promptly and effectively.</p><p>• Design and track key performance indicators to measure team productivity, service quality, and response effectiveness.</p><p>• Analyze service trends and operational data in Microsoft Excel to identify gaps and recommend practical improvements.</p><p>• Support billing-related inquiries and coordinate with internal teams to resolve account or payment discrepancies.</p><p>• Use CRM and call center tools, including dialer systems, to manage customer interactions and maintain accurate records.</p><p>• Create training plans and provide ongoing mentorship to strengthen communication, problem-solving, and service delivery skills.</p><p>• Review existing customer service processes and implement improvements that increase efficiency and enhance the customer experience.</p>
<p>Our client, a large and growing organization in the energy and industrial sector, is seeking a <strong>Plant Accounting Supervisor</strong> to lead a team responsible for accounting activities that support plant operations in the Oklahoma City area. This position offers the opportunity to oversee critical accounting functions, contribute to operational decision-making, and drive process improvements within a dynamic environment. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Analyze and interpret complex midstream contracts and commercial agreements to ensure correct settlement with producers and shippers.</li><li>Review customer settlement calculations and adjustments assisting in customer disputes and revenue-related issues.</li><li>Maintain and strengthen SOX controls over revenue processes by developing standardized procedures and documentation.</li><li>Lead and manage the monthly close process for plant and operational accounting activities, ensuring accurate and timely financial reporting.</li><li>Review and approve journal entries, account reconciliations, and other supporting documentation to maintain the integrity of financial records.</li><li>Oversee general ledger activity and investigate variances, discrepancies, and unusual transactions.</li><li>Analyze operational and financial data to provide meaningful insights to leadership and support business decisions.</li><li>Collaborate with operations, finance, and other cross-functional teams to ensure accurate accounting treatment of plant-related transactions.</li><li>Support internal and external audit activities, including preparing documentation and responding to audit inquiries.</li><li>Monitor compliance with internal controls, accounting policies, and regulatory requirements.</li><li>Supervise, mentor, and develop accounting staff while fostering a collaborative, high-performing team environment.</li><li>Identify opportunities to improve processes, enhance efficiency, and leverage technology to strengthen accounting operations.</li><li>Prepare and present financial analyses, reports, and account summaries to management.</li></ul><p><br></p>
<p>HYBRID! 3 DAYS IN OFFICE! </p><p><br></p><p>We are looking for an experienced Controller to oversee accounting operations and financial reporting for a multi-entity organization in Houston, Texas. This position is suited for a hands-on finance leader who can translate complex financial data into practical business insight while maintaining strong accounting discipline. The role will partner closely with operational and executive leadership to strengthen reporting accuracy, guide planning efforts, and support continued growth in a fast-moving oilfield services environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee day-to-day accounting and consolidated financial reporting activities across multiple business entities.</p><p>• Direct month-end, quarter-end, and year-end close cycles to deliver complete and timely financial statements.</p><p>• Evaluate operating results, margin trends, and key variances to provide meaningful recommendations to leadership.</p><p>• Prepare and review management reports and financial presentations used for business planning and executive decision-making.</p><p>• Manage general ledger accuracy through oversight of journal entries, reconciliations, and balance sheet reviews.</p><p>• Maintain strong internal controls and ensure accounting practices align with applicable standards and company policies.</p><p>• Partner with operations and senior leadership on budgeting, forecasting, cash flow planning, and financial performance improvement.</p><p>• Lead, coach, and develop accounting and administrative staff to build a dependable and high-performing team.</p><p>• Support acquisitions, entity consolidations, process improvements, and other special projects as business needs evolve.</p>
We are looking for a detail-oriented Human Resources (HR) Specialist to join our team on a Contract basis in Ohio. This role supports day-to-day HR operations with a focus on recruitment coordination, onboarding activities, employee support, and record maintenance. The ideal candidate is organized, detail-oriented, and comfortable handling multiple administrative priorities while providing dependable assistance to both employees and management.<br><br>Responsibilities:<br>• Coordinate interview logistics by arranging schedules, confirming appointments, and ensuring candidates and hiring teams have the information they need.<br>• Support the hiring process by assisting with onboarding steps and organizing pre-employment activities such as screenings and required clearances.<br>• Prepare onboarding materials, help facilitate orientation activities, and distribute employment and benefits documentation.<br>• Address routine employee questions related to workplace guidelines, standard procedures, and general HR practices.<br>• Work closely with supervisors to help document attendance matters, employee discussions, and related personnel actions.<br>• Compile and share recurring human resources reports covering items such as time away, vacation usage, and workforce activity for approved stakeholders.<br>• Keep HR records current by updating employee information in internal systems and maintaining organized personnel files.<br>• Create, post, and manage job advertisements in Paycor while supporting additional administrative duties, employee engagement efforts, and special HR projects as assigned.
We are looking for an experienced Receptionist to support a detail-oriented office environment. This long-term contract opportunity is ideal for someone who enjoys creating a welcoming first impression while keeping daily front-desk operations organized and efficient. The role combines visitor coordination, scheduling support, and administrative assistance in a fast-moving setting where discretion and strong service skills are essential.<br><br>Responsibilities:<br>• Welcome guests and clients with a courteous, detail-oriented approach and coordinate notifications to internal staff upon arrival.<br>• Manage incoming calls and direct inquiries to the appropriate manager, department, or contact based on business needs.<br>• Schedule meeting spaces, visitor offices, and related services through calendars and reservation systems to support smooth daily operations.<br>• Help resolve room availability or resource conflicts by identifying practical alternatives and coordinating with relevant parties.<br>• Arrange food and beverage orders for meetings and events while confirming accuracy, timing, and delivery requirements.<br>• Provide administrative support such as processing expense-related tasks, assisting with assigned projects, and maintaining organized records.<br>• Issue and track visitor access cards and parking validations while keeping required logs current and accurate.<br>• Handle confidential information and sensitive documents with a high level of care.
We are looking for an experienced Facilities Coordinator to support daily workplace operations in Atlanta, Georgia. This Long-term Contract position is ideal for a proactive, detail-oriented individual who can manage changing priorities, maintain organized facilities processes, and provide dependable on-site support. The role includes coordinating room setups, handling office moves, assisting with package and catering logistics, and helping keep the workplace safe, functional, and well maintained.<br><br>Responsibilities:<br>• Coordinate day-to-day facility activities, including room setup changes, furniture movement support, and workspace reconfigurations.<br>• Arrange routine building maintenance and follow up on repair requests involving key building systems such as electrical, mechanical, and plumbing.<br>• Monitor the work of cleaning, landscaping, security, and other service providers to confirm services are completed effectively.<br>• Support vendor coordination by scheduling visits, reviewing completed work, and helping maintain service documentation and agreements.<br>• Maintain facility records, track supply levels, and assist with purchasing materials needed for ongoing operations.<br>• Provide administrative support for scheduling, work order follow-up, budget-related tracking, and general office coordination tasks.<br>• Assist with receiving packages, coordinating catering pickups, and managing cleanup after meetings or events.<br>• Help uphold workplace safety standards by supporting compliance activities, emergency preparedness efforts, and safe operating procedures.
We are looking for a highly organized Sales Support specialist to join a service-focused team in Sarasota, Florida. This Long-term Contract position will provide steady operational assistance to sales activities, helping keep contract processing, billing coordination, and payment follow-up accurate and timely. The role works closely with sales leadership and cross-functional partners to strengthen day-to-day execution, maintain clean records in Salesforce, and support a high-volume environment with precision.<br><br>Responsibilities:<br>• Manage sales-related administrative workflows, including order entry, contract documentation, and post-sales support activities.<br>• Maintain accurate Salesforce records by updating account details, tracking opportunities, and correcting incomplete or inconsistent data.<br>• Coordinate with internal teams to help move billing forward, confirm invoice-related information, and monitor payment status.<br>• Support the sales organization with reporting, status updates, and operational follow-through that keeps priorities on schedule.<br>• Assist in resolving contract backlog items by reviewing records, organizing documentation, and ensuring next steps are completed promptly.<br>• Prepare and distribute sales analysis and operational reports to help leadership monitor progress and performance.<br>• Partner with sales team members and managers to improve coordination across daily processes and customer-related transactions.<br>• Contribute to data cleanup efforts and other operational projects that improve accuracy, visibility, and workflow efficiency.
We are looking for a dependable Office Services Associate to support daily workplace operations for a client site in Texas. This contract position focuses on copy and document production, mail handling, and general back-office support while also assisting with front-of-house, facilities, and administrative tasks as needed. The ideal candidate is organized, service-oriented, and comfortable working in a fast-paced, detail-focused environment where accuracy, timeliness, and discretion are essential.<br><br>Responsibilities:<br>• Record incoming assignments accurately and confirm all required job details before starting work.<br>• Complete reprographics, scanning, mail distribution, and intake activities in line with site procedures and service expectations.<br>• Organize production flow to ensure requests are processed in the correct sequence and delivered within committed timeframes.<br>• Coordinate with clients and leadership when priorities shift, deadlines are at risk, or clarification is needed.<br>• Inspect completed work for quality and consistency, including reviewing individual output and supporting team accuracy when appropriate.<br>• Resolve routine equipment issues and replenish paper, toner, and other materials to keep operations running smoothly.<br>• Handle documents, packages, and supplies safely, including regular lifting of materials up to 50 pounds.<br>• Follow company and client workplace policies while using equipment and resources responsibly and efficiently.
<p>We are looking for an experienced leader to oversee a client management function supporting CLO portfolios. This contract opportunity with potential for a permanent role is ideal for someone who combines team leadership, structured finance expertise, and a strong commitment to client service and operational excellence. The person in this role will guide day-to-day portfolio support, address complex trustee and administration matters, and help strengthen service delivery, compliance, and business performance.</p><p><br></p><p>Responsibilities:</p><p>• Provide direction and coaching to a client management team responsible for supporting CLO-related client portfolios and maintaining high service standards.</p><p>• Act as the senior point of contact for escalated issues involving trust administration, portfolio activity, and other complex client matters.</p><p>• Promote strong client outcomes by improving service quality, supporting revenue objectives, and reinforcing efficient operational practices.</p><p>• Oversee team capacity planning, work distribution, and portfolio assignments to align resources with business needs and transaction volume.</p><p>• Establish and monitor performance expectations, training plans, and development goals to build a capable and accountable team.</p><p>• Review deal flow and pipeline activity to ensure timely execution, appropriate coverage, and consistent client support.</p><p>• Analyze and apply structured finance documentation, including indentures, credit agreements, and custodial agreements, to support accurate administration and decision-making.</p><p>• Partner with internal stakeholders to maintain adherence to regulatory requirements, risk controls, and corporate trust procedure</p>
We are looking for a Facilities Coordinator 2 to support daily site operations. This Long-term Contract position will provide administrative and coordination support for the local management team while helping maintain efficient communication across staff, vendors, and clients. The role is ideal for someone who can stay organized in a fast-paced environment, manage multiple priorities, and contribute to consistent operational performance.<br><br>Responsibilities:<br>• Coordinate service providers, site visits, and routine facility activities to help keep daily operations running smoothly.<br>• Maintain organized records of work orders, vendor interactions, inspections, and other operational updates.<br>• Prepare basic operational summaries and assist with tracking service outcomes and vendor performance metrics.<br>• Respond to general questions from employees, clients, and external partners in a timely and effective manner.<br>• Support site procedures by helping document processes and ensuring materials are current and accessible.<br>• Organize meetings for the site team, including scheduling, logistics, and preparation of supporting documents.<br>• Monitor key operational indicators and assist with compiling reports for site leadership.<br>• Help maintain site manuals, reference files, and other important documentation used for facility operations.
We are looking for a Workday Administrator to join a Financial Services organization on a contract basis with the potential for a permanent role. This position partners with Finance, Human Resources, Information Technology, and external consultants to maintain accurate Workday financial configurations and support reliable business operations. The role is ideal for someone who can balance system administration, cross-functional collaboration, testing, and continuous improvement while helping the organization strengthen its long-term use of Workday.<br><br>Responsibilities:<br>• Partner with Finance, HR, IT, and third-party consultants to translate operational needs into effective Workday financial module configurations.<br>• Review system setup and validate data accuracy to help ensure processes, calculations, and outputs align with business expectations.<br>• Build, refine, and maintain business processes within Workday to support efficient and compliant financial operations.<br>• Create and enhance reports that provide stakeholders with meaningful visibility into financial data and system performance.<br>• Coordinate and participate in testing activities, document outcomes, and resolve configuration issues before release.<br>• Provide day-to-day support for Workday users by troubleshooting issues, answering functional questions, and escalating complex problems when needed.<br>• Assist with ongoing configuration management, system updates, and enhancements to improve stability and usability over time.<br>• Support integration-related and technical collaboration efforts, including work connected to APIs and other connected enterprise platforms.<br>• Contribute to long-term optimization initiatives by identifying opportunities to improve workflows, reporting, and overall platform effectiveness.
<p>We are looking for a Facilities Coordinator to support daily operations for a large commercial cyber security campus in Santa Clara, CA. This Long-term Contract position is ideal for someone who enjoys providing hands-on administrative and site support while delivering a high level of service to building occupants and internal teams. The role offers a dynamic work environment with regular weekday hours and a mix of coordination, communication, and light technical assistance responsibilities.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate room, meeting, and event setups and ensure spaces are prepared, organized, and restored after use.</p><p>• Provide day-to-day facilities support across a multi-building commercial property, helping maintain smooth site operations.</p><p>• Assist with breakdown and reset activities following meetings, events, and on-site functions.</p><p>• Perform occasional light technical support tasks as needed to help resolve basic facility-related issues.</p><p>• Communicate with staff, visitors, and vendors clearly and courteously to address requests and support service needs.</p><p>• Monitor workspace readiness and report maintenance concerns or operational issues to the appropriate team members.</p><p>• Help maintain an organized and responsive environment by tracking tasks and following through on facility-related requests.</p>
<p>Jeff Abrams is looking for a Client Services Manager to lead service operations and support a high standard of care for one of his clients. This role combines team leadership, process oversight, and operational execution to ensure advisors and clients receive timely, accurate, and efficient support. The ideal candidate brings strong judgment, a service-oriented mindset, and the ability to improve workflows in a regulated financial services environment.</p><p><br></p><p>Responsibilities:</p><p>• Lead and develop the Client Service Associate team through recruiting, onboarding, coaching, and ongoing performance guidance.</p><p>• Create clear team expectations and structured workflows that promote accuracy, accountability, and responsive client support.</p><p>• Manage daily client service activity, ensuring smooth coordination of requests from advisors and clients.</p><p>• Oversee onboarding and account administration tasks such as new account setup, transfers, documentation processing, and ongoing maintenance.</p><p>• Act as the escalation point for complex service matters and drive timely, practical resolutions.</p><p>• Document and refine operational procedures across servicing, onboarding, and reporting functions to improve consistency and scalability.</p><p>• Partner with compliance stakeholders to align operational practices with applicable regulatory requirements and internal standards.</p><p>• Supervise key operational aspects of the firm's technology environment, including reporting tools and workflow automation platforms.</p><p>• Collaborate with leadership to strengthen system connectivity, increase automation, and introduce technology enhancements, including AI-enabled solutions where </p><p>appropriate.</p><p><br></p><p>If you are interested in this role, please reach out to Jeff Abrams via LinkedIn </p>
We are looking for a Customer Service Manager to lead guest support operations for a growing brand in the restaurants and catering industry. This contract position with potential for a permanent role is based in Coppell, Texas, and focuses on strengthening guest satisfaction, improving service recovery outcomes, and turning feedback into meaningful operational improvements. The ideal candidate will bring strong communication, vendor management, and analytical skills to help elevate the overall guest experience across the organization.<br><br>Responsibilities:<br>• Direct the company’s guest feedback and service recovery efforts, setting priorities that support satisfaction, loyalty, and business goals.<br>• Oversee the external guest support provider by monitoring performance, reinforcing quality expectations, and ensuring timely resolution of guest concerns.<br>• Act as the main point of contact between internal teams and the guest service partner, guiding escalations, sharing feedback, and driving ongoing service enhancements.<br>• Manage the full lifecycle of guest communications, including complaints, questions, compliments, and recovery actions, with thoughtful and brand-aligned responses.<br>• Review guest feedback data to uncover patterns, highlight recurring issues, and partner with operations and field leadership on corrective actions.<br>• Maintain the guest feedback system with accurate records, reliable reporting, and consistent data quality standards.<br>• Create and refine response guidelines, communication templates, and messaging approaches that support consistency and protect brand reputation.<br>• Present feedback insights and practical recommendations to leadership to improve service delivery and the overall guest experience.<br>• Foster a culture centered on the guest by encouraging accountability, responsiveness, and continuous improvement across teams.
We are looking for a Sr. Customer Service Specialist to join our team in Memphis, Tennessee in a contract-to-permanent capacity. This position serves as a central point of contact for customers while overseeing order activity, account support, and coordination across sales, operations, warehouse, technical, and production teams. The ideal candidate brings a strong service mindset, excellent organization, and the ability to keep multiple priorities moving in a fast-paced, onsite environment.<br><br>Responsibilities:<br>• Oversee the full order lifecycle from initial entry through fulfillment, confirming accuracy, timing, and customer expectations at each stage.<br>• Partner with internal departments to resolve questions related to inventory, shipment schedules, documentation, and order progress for domestic and international customers.<br>• Support customer accounts by assisting with pricing details, proposals, contract-related coordination, and activities that strengthen long-term business relationships.<br>• Track open orders, customer demand patterns, and forecast information to help improve planning and day-to-day operational execution.<br>• Maintain organized customer records, shared communication channels, and reporting data to ensure information remains current and accessible.<br>• Identify service gaps and workflow inefficiencies, then recommend practical improvements that enhance responsiveness and accuracy.<br>• Provide cross-coverage for customer service and commercial support tasks as business needs shift.<br>• Communicate clearly with customers and internal partners to address issues quickly and maintain a consistent service experience.
We are looking for a Sr. Customer Service Representative to join a manufacturing organization in Monroe, Ohio in a contract capacity with the potential to become permanent. This role is ideal for a customer-focused individual who can manage order activity, respond to client needs with confidence, and coordinate across teams to deliver a smooth service experience. The position requires strong communication, attention to detail, and a proactive approach to resolving issues from initial request through final completion.<br><br>Responsibilities:<br>• Manage purchase order and lease processing across the company’s product and service offerings with a high level of accuracy and timeliness.<br>• Respond to inbound customer questions by providing clear information, resolving concerns, and guiding clients to appropriate solutions.<br>• Coordinate with cross-functional teams to monitor inquiries, orders, and lease requests through each stage of completion.<br>• Take ownership of customer complaints and service incidents, driving follow-up actions and ensuring issues are fully resolved.<br>• Maintain a consistent, high-quality customer experience by communicating updates and next steps throughout the service process.<br>• Track individual performance against established service metrics and work to meet or exceed expectations.<br>• Participate in required training programs to strengthen product knowledge, service skills, and role-related capabilities.